Great customer service by Famous

jesseboston81 · 03-21-2011, 08:45 PM

This story gets kind of long, but I just wanted to share an experience I had with Famous over the last couple days that left me pretty impressed with how classy they are. On Friday Famous sent an e-mail with a link to their new sale items. I clicked on the link right after receiving the e-mail and was scanning through the sale items when I noticed a type of cigar that is usually (in my experience) restricted from online sales. Thinking, "what luck!," I added it to my cart, but when I went to make the purchase it had disappeared. I e-mailed Famous about what had happened and was told they would give me the sale price but that the order had to be placed over the phone. So I called up to make the order, but the gentleman told me that they were selling at the regular price. I explained what happened and told him I had been speaking with So-and-So, and he said, "OK, let me walk down the hall and talk to her." Well, apparently So-and-So was his supervisor, and he came back just two minutes later and said that everything was cleared. Then--shockingly--he asked me how many I wanted! I said, "I don't want to shaft you guys, but could I get two boxes?" He said, "I don't blame you; take advantage of that price!" The whole interaction was very pleasant--they didn't make me feel like I was taking advantage of them; they just admitted their mistake and said they were honoring the prices that anyone happened to have seen. I really didn't expect it to turn out that way, and fully expected them to just say, "sorry, our mistake, but we can't honor that price." But in the end, thanks to a couple class acts at Famous, I'm getting two boxes for $130 shipped when one box is $106 regular price!

03-21-2011, 08:45 PM	#1
jesseboston81 CC Simple PIF Promoter Join Date: Dec 2010 First Name: Jesse Location: Londonderry, NH Posts: 2,231 Trading: (41)	Great customer service by Famous This story gets kind of long, but I just wanted to share an experience I had with Famous over the last couple days that left me pretty impressed with how classy they are. On Friday Famous sent an e-mail with a link to their new sale items. I clicked on the link right after receiving the e-mail and was scanning through the sale items when I noticed a type of cigar that is usually (in my experience) restricted from online sales. Thinking, "what luck!," I added it to my cart, but when I went to make the purchase it had disappeared. I e-mailed Famous about what had happened and was told they would give me the sale price but that the order had to be placed over the phone. So I called up to make the order, but the gentleman told me that they were selling at the regular price. I explained what happened and told him I had been speaking with So-and-So, and he said, "OK, let me walk down the hall and talk to her." Well, apparently So-and-So was his supervisor, and he came back just two minutes later and said that everything was cleared. Then--shockingly--he asked me how many I wanted! I said, "I don't want to shaft you guys, but could I get two boxes?" He said, "I don't blame you; take advantage of that price!" The whole interaction was very pleasant--they didn't make me feel like I was taking advantage of them; they just admitted their mistake and said they were honoring the prices that anyone happened to have seen. I really didn't expect it to turn out that way, and fully expected them to just say, "sorry, our mistake, but we can't honor that price." But in the end, thanks to a couple class acts at Famous, I'm getting two boxes for $130 shipped when one box is $106 regular price! __________________ Come play in the CC Simple PIF!