Bad Luck? Or Bad Company?

A while back I stumbled upon Cigar Bid (the devils site) and placed an order for over 190 sticks. I received the order and noticed that about 6 were damaged and emailed them asking if they could replace them. They said they would send out a new package free of charge with replacements of the six cigars and I would not have to send the damaged ones back. I replied with an email thanking them and saying how I suppose this is just a fluke and that I look forward to doing business with them in the future. Well, two days later the UPS guy comes and lives a note on my door to return the damaged box. I email them again and they apologize saying if I already threw the box away that I should not worry about it. However, they wanted me to send the box and the damaged cigars back if I had not thrown it away. Didn't they just tell me to keep the damaged ones? I thought to myself. Oh well, so I emailed them back and said that I did in fact throw the box away, which I had, and I told the UPS guy as well. Everything was resolved but it was a PITA to deal with.

This weekend I placed bids on a box of (25) Gispert Churchill Natural for $49, a box (25) of Indian Tabac Super Fuerte Toro Maduro for $37, and a box (20) of 5 Vegas Series 'A' Apex for $37. Needless to say that I was very excited about saving a decent amount of money on the lots. I received an email today that the order had shipped but noticed that only two of the boxes shipped and next to the Gisperts it said B/O. Now, having dealt with online retailers before I know that this means back ordered. How can a box of cigars that I just bid on in an auction, that was listed as the one of one (as in it was not like some of the other lots that had multiples available) be back ordered? I called and talked with customer service and they put me on hold for 5 minutes while they tried to call the warehouse to see if they had any more in stock. They then let me know that they could not get a hold of the warehouse but it showed in their system that they did not have any in stock. They also let me know that the auction that I bought was traded in for someone who sent back a box. I stayed calm and asked when they might get some in next next. She let me know that it could take as long as 2-3 weeks unless they had some on the docks or in the warehouse and just did not know about it they were going to have to order more. She then let me know that I could exchange the Churchill's (7 x 54) listed on their site for $64, for a box of Toro (6 x 50) $57, Lonsdale (6.5 x 44) $53.50, or Belicoso (6.1" x 52) $62. I told her that I would like to keep my original order, afterall it is what I bid on, and said I would call back tomorrow so they could see about calling the warehouse again. Overall, I am very disappointed in Cigar Bid as a company. Their only redeeming quality is that all of their customer service employees are really nice. I hope that none of this came off as rude or like I was furious and hate them, I understand that I may just be the exception x2, but I am just frustrated with them.

Maybe some of you guys can shed some light on your experiences, positive or negative. I hope that everyone responds with positive experiences though as I would hate for this to happen to anyone else. Also, it could be worse they could be trying to screw me out of my money or shipped me beetle infested cigars and refused to take them back. Always look on the bright side I guess.