I hate terrible customer service

I placed an order for some cigars from a company that is supposed to be a reputable distributer. Company will remain nameless for a reason. My order was shipped out on the 7th of december and it has yet to arrive. I have tried time and time again to contact said company and their customer service department insists on continuiously giving me the big finger. They refuse to even give me a "hey we are looking into it" email. That is what is really irking me the most. Even if they tell me at this point im out of luck, fine soo be it, just acknowlege there is a problem. I just contacted them a 6th time. Lets see how this email goes no where. End rant.