A shining example of poor customer service!

[MarkinAZ]

...Hugh, I think you're making a mountain out of a mole hill myself, and simply jumping to conclusions that could of been avoided if you'd simply called Boswell's and placed an order.

Boswells has appeared to me to be a down home laid back type of B&M operation, with backwoods country personality. They're easy going folks. This is a type of business that requires a "telephone call" to place an order. It appears to me that you "mailed" your order with payment, and assumed everything would be taking care of for you. Did you call or mail your order to Boswells?

It further appears that you ordered approximately 19 aromatic type blends (this translates to 38oz of pipe tobacco at $2.50 per oz). The total amount for these blends comes out to $95.00. That doesn't leave too much room for shipping costs out of the $100 check you sent Boswells (they do ship UPS). Did you include a home and cell telephone number for Boswells to call in order to resolve any issues that may arise? Did you include a note to Boswells to please call you if your check will not fully cover your order and shipping?

To date, I've never had a problem with any order that I've placed over the telephone with Boswells during that last two and three quarter years. I know that they keep a "card catalog" with customers names, addresses, telephone numbers, and credit card numbers (I don't know if they've transferred this to computer yet).

I think I would let by gones be by gones and give them a big thumbs-up for having your order to you in a timely manner. And, you should place your next order with Boswells via a telephone call. Its always great to speak one on one with one of your fellow human beings. You learn quite a bit about life, and that's what I enjoy about smoking a pipe with others

Have a good one my brother...