Bad Experience with Atlantic Cigar!!!

Hi,

My name is Excel F. I ordered a box of puros indios from your website.
They were shipped by ups, i happened not to be there when they were delivered due to having to go back out of town for a family emergency.

I put instructions in the shipping for the box to be left at the hub if no one was in the office for pickup. I buy a LOT of cigars and with those instructions i normally get a call from UPS that the package will be held for 7 days and we can pick it up! I didn't get a quantum shipping email, nor did get a call from the hub letting me know that I could pick the box up. Instead they continued to deliver the package.

My driver NEVER does this! I receive a lot of packages in this same manner!
I didn't get an email me notifying me of the delivery attempt because Atlantic
cigar must not have utilized the shipping confirmation feature! I never have
UPS emails go to spam and it didn't in this case because it wasn't sent
out in that manner! Other companies, 5 minutes after they key the order #
in you get a UPS Tracking Number. Not this order with Atlantic!!!

The person helping me at the phone # 570-476-5718 was rude, obnoxious,
and kept trying to place the blame on me even though he read my instructions in the comment box!

I wont' be shopping with you again, and i'm a member of 6 different cigar forums, you can trust and believe that I will detail my experience with each and every one of them warning others of what they can expect.

What pissed me off was the guy wanting to charge me an additional 5.95 for
shipping! Are you serious? If i didn't leave instructions fine. I bought some

cigars from Twins Smoke Shop, a similar situation handled, I called up, spoke
to Kurt, he sent them right back out, and i'll continue to do business with him.

Disgusted,

Excel F