Pale horse cap & patch gb is cancelled

[macms]

THE PALE HORSE CAP & PATCH GB IS CANCELLED

In February I was told that the Pale Horse patch was doable via a phone conversation with a representative to discuss my expectations for the final product. I was assured there wouldn't be any problems producing this patch and then was provided a quote for 300 patches.


Date: February 26, 2009 5:47:48 AM MST
To: fred.tolson@gmail.com

Hello Fred,

Thank you for honoring us with your business.

Please review the prices below, and if you find them satisfactory, please contact us at your earliest convenience by phone or by email and we will have one of our graphic artists create a full color proof of your design for your approval.

Here is the pricing for your patches:

Qty: *******************300
Embroidery %: *******100%
Backing: ***************Velcro
Border: ****************Hot Cut
Size: ******************2.5"



And then today when I tried to place the order I received this email!



Date: March 23, 2009 3:32:45 PM MDT
To: fred.tolson@gmail.com

Fred,

Unfortunately this design is too detailed and has too much text for patch at the size required. This would have to be at least 4" and would not work for a cap. We would recommend doing direct embroidery on the cap as it would be easier to embroider.

Let me know if you have any questions.

Thanks,


I'm assuming what happened was the salesperson BS me to get my business and the production people stopped the train. I/we were betrayed.

I will begin refunding everyones money immediately and those who have sent checks I haven't deposited I will return them to you immediately upon receipt.

I'm stunned and deeply disappointed by this development. I'm sorry this has happened and I apologize to all of you for this inconvenience.

Fred