Virtuoso Grinder

I know some of you may have had great luck with this grinder but! I bought a Virtuoso Grinder just before Christmas as part of my kitchen renovation and it is the biggest POS I have ever owned. My cheap KitchenAid did a much better job. I have had an email stream going with the manufacture to no avail. Just an FYI Stay away from this brand. Sorry had to vent.