CI COMC Customer Service Appreciation

[irratebass]

I signed up for CI's Cigar Of The Month Club and I just received this email:

Happy 2012 and thank you for choosing Cigars International for your cigar purchases!

Earlier this week we shipped your Cigar of the Month Club cigars. If you haven’t received them yet, you should see them within the next day or two. When you read this month’s Tobacco Leaf, you’ll see that we wanted to include two bonus Blend Lab cigars. However, shortly after the orders left our warehouse, we discovered that the bonus cigars we wanted you to try were still in the warehouse, NOT in your shipment.

I’m not sure how it happened. Did the guys in the warehouse think we were kidding when we said to include extra cigars? Did the guy who compiles the sampler each month start drinking decaf? Or for you conspiracy theorists, did the guys from Area 51 somehow teleport the cigars out of the warehouse when the COMC was being built, only to teleport them back on Wednesday? (yeah, we don’t believe that one either, but it’s a thought!)

Whatever the cause, we discussed at great length how to make this right for you. We ruled out personal deliveries by the guys in the warehouse (they’d have too much fun!). Likewise, when sending the cigars alone, there is a much greater possibility of damage, increasing your frustration. We also dismissed teleporting them since, well, there is no such thing!

We thought the best way to get you those extra cigars was to include them with your next shipment. So look for your bonus Blend Lab cigars with your February sampling. From all of us at CI, I certainly apologize for this inconvenience. If you have any questions or concerns, please don’t hesitate to give us a call at 888-244-2790, option 2 for Customer Service.

Thank you!

Trish Densmore

Customer Service



According to the tracking # January sticks should be in my mailbox waiting for me wheni get home today.

So, anyway just wanted to give some love to CI for a min and share with all of you.