Palio Issues

Strangest thing happened yesterday.

I'm sitting in my truck, just getting ready to drive off for the day, whip out the palio, open it up with my thumb and pointer finger...and one of the blades jumped out.... bastage was hard to find in the snow.....

It's been sticking when I close it.... I'm gonna be sending it in for a replacement, tho I'm not sure where to send it.....

Hoping someone could help me out, also wondering if anyone else had these issues. I think it all stems back from when I found that black hair under the blade when I bought it new.... "Issues at the factory" But at least it wasn't curly