Xikar absolutely rocks when it comes to customer service. I lost one of the foam trays for my Xikar 50-80 ct travel humidor at the Shack HERF this year. I remembered that I lost the tray this weekend when I was loading smokes into it for the Cincinnati/Northern Kentucky HERF.
Yesterday I sent a message to them on their website asking if they sold the replacement trays. This morning, a lady from Xikar said "Just reply with your mailing information and I will have a new foam tray sent out to you at no charge"
Top notch!
10-25-2010, 09:37 AM
Xikar Rocks!
Threaded Mode