Okay, not trying to be "snobby", but... - Page 2

RichardW · 03-29-2010, 10:53 PM

Well... not worthless, but it would be interesting to see ...

Don Fernando · 03-30-2010, 05:56 AM

Snob

68TriShield · 03-30-2010, 06:01 AM

Quote:

Originally Posted by tobii3

Wayne was ready, willing and able to replace the cigar on the spot - but it's not HIS fault - so why should he be held accountable and/or financially responsible for a substandard product?

Wayne is just as curious as I am to see the results/response from Ashton on this - I made sure to explain that I mentioned his store just in case Ashton pulled their products from his business!

Nope,not his fault at all. I'm quite sure he would be reimbursed by Ashton too.

Volt · 03-30-2010, 08:35 AM

Well, based on my expierance of 2 - 3 Ashtons, I'm not suprised. This brand has never even come close to a good smoke to me. I do think you did right by writing a letter though. They can't fix it if they don't know of the problem. Hopefully they will do better than Davidoff did for Ferd though.

Garbandz · 03-30-2010, 04:39 PM

You did the right thing,and your local B&M should be made aware of the problem,since that is the best way to get the info back to the maker. I am wondering if this is the result of the Schips tax where every maker was trying to hurry and get product into the U.S. to beat the tax increase.It would not be the first time that poor quality has shown up as a result of the rush to beat the tax increase...Good for you Tobii........

03-30-2010, 09:30 PM

Received an email directly from the Ashton Representative today.

I must say, I was truly rendered speechless.

It is nice to know that Customer Service STILL exists in this day and age.

kelmac07 · 03-30-2010, 09:36 PM

Glad to hear they responded and so promptly.

03-30-2010, 09:37 PM

As it has been fore-said, definitely not a snobby complaint. In Canada those cigars are not only rare to find but quite pricey as well. Probably somewhere between $20-$30. I would be absolutely livid if I were to encounter such a problem. I would send them a letter and your pictures. Who knows, you may even get some free sticks out of it. Good luck with everything.

weak_link · 03-30-2010, 09:49 PM

Quote:

Originally Posted by tobii3

Received an email directly from the Ashton Representative today.

I must say, I was truly rendered speechless.

It is nice to know that Customer Service STILL exists in this day and age.

Can you share more detail? Not trying to pry but curious what they did to make you happy.

03-30-2010, 09:57 PM

PM Sent

mmblz · 03-30-2010, 10:04 PM

Quote:

Originally Posted by mmblz

did the cigar taste bad? what was the problem?

so - was the stem problem purely cosmetic or not?

why are you publicly posting your email to them if you're not going to publicly post the response you received?

03-30-2010, 10:09 PM

I'm doing the best I can with my backup camera, and it is NOT working, so please, bear with me.

The trunk that came out of the cigar left a hole so wide and long it turned the cigar into a McDonalds straw.

Does that help for a visual?

MarkinAZ · 03-30-2010, 10:18 PM

Ok, where's the smoking gun?

pnoon · 03-30-2010, 10:23 PM

Quote:

Originally Posted by tobii3

I'm doing the best I can with my backup camera, and it is NOT working, so please, bear with me.

The trunk that came out of the cigar left a hole so wide and long it turned the cigar into a McDonalds straw.

Does that help for a visual?

What happened to the pic JohnnyKay5 took?

replicant_argent · 03-30-2010, 10:28 PM

I think you should have smoked it like you used to smoke various grasses back in the Jurassic period, ya old fart. I suppose you would complain if we hung ya with a new rope too.

03-30-2010, 10:29 PM

Quote:

Originally Posted by replicant_argent

I think you should have smoked it like you used to smoke various grasses back in the Jurassic period, ya old fart. I suppose you would complain if we hung ya with a new rope too.

Pete is right, Dave. I know you smoked some pretty gnarly stuff in Nam.

03-31-2010, 08:22 AM

That was GOOD stuff compared to what we were smoking trying to ride elephants through the friggin Alps!!!

(I'm hoping Johnny wil see this and add the pic from his phone)

mmblz · 03-31-2010, 01:16 PM

Quote:

Originally Posted by mmblz

why are you publicly posting your email to them if you're not going to publicly post the response you received?

since you made your side of the email exchange public in this thread, i think it is only fair to post the other side as well...

kelmac07 · 03-31-2010, 01:25 PM

Quote:

Originally Posted by mmblz

since you made your side of the email exchange public in this thread, i think it is only fair to post the other side as well...

In my best Beavis & Butthead voice...YEAH, YEAH, YEAH!!

03-31-2010, 02:40 PM

Quote:

Originally Posted by mmblz

so - was the stem problem purely cosmetic or not?

why are you publicly posting your email to them if you're not going to publicly post the response you received?

I would love to know the answer to both of these. You said once the stem was taking out out it was like a straw. I can surely understand that. But was there a reason you took it out? Was the draw bad, cigar plugged, keep going out etc... Or was you just looking for stems and decided to pull out the pliers from your pocket and pull it out? Just wondering?

Whatever was in the email I'm glad your happy with the outcome.

03-29-2010, 10:53 PM	#21
RichardW Committed Join Date: Oct 2008 Location: PNW Posts: 993 Trading: (10)	Re: Okay, not trying to be "snobby", but... Well... not worthless, but it would be interesting to see ... __________________ "Those are my principles, and if you don't like them ... well, I have others", Groucho Marx

03-30-2010, 05:56 AM	#22
Don Fernando Postwhore Join Date: Oct 2008 First Name: Ferdinand Location: Singapore Posts: 10,070 Trading: (29)	Re: Okay, not trying to be "snobby", but... Snob __________________ check out my reviews on my blog.

03-30-2010, 08:35 AM	#24
Volt I'm nuts for the place Join Date: Oct 2008 Posts: 2,799 Trading: (19)	Re: Okay, not trying to be "snobby", but... Well, based on my expierance of 2 - 3 Ashtons, I'm not suprised. This brand has never even come close to a good smoke to me. I do think you did right by writing a letter though. They can't fix it if they don't know of the problem. Hopefully they will do better than Davidoff did for Ferd though. __________________ Curing the infection... One bullet at a time.

03-30-2010, 04:39 PM	#25
Garbandz Feeling at Home Join Date: Mar 2009 First Name: Tom Posts: 775 Trading: (53)	Re: Okay, not trying to be "snobby", but... You did the right thing,and your local B&M should be made aware of the problem,since that is the best way to get the info back to the maker. I am wondering if this is the result of the Schips tax where every maker was trying to hurry and get product into the U.S. to beat the tax increase.It would not be the first time that poor quality has shown up as a result of the rush to beat the tax increase...Good for you Tobii........

03-30-2010, 09:30 PM	#26
tobii3 Guest Posts: n/a	Re: Okay, not trying to be "snobby", but... Received an email directly from the Ashton Representative today. I must say, I was truly rendered speechless. It is nice to know that Customer Service STILL exists in this day and age.

03-30-2010, 09:36 PM	#27
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Okay, not trying to be "snobby", but... Glad to hear they responded and so promptly. __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"

03-30-2010, 09:37 PM	#28
Northern Lights Guest Posts: n/a	Re: Okay, not trying to be "snobby", but... As it has been fore-said, definitely not a snobby complaint. In Canada those cigars are not only rare to find but quite pricey as well. Probably somewhere between $20-$30. I would be absolutely livid if I were to encounter such a problem. I would send them a letter and your pictures. Who knows, you may even get some free sticks out of it. Good luck with everything.

03-30-2010, 09:57 PM	#30
tobii3 Guest Posts: n/a	Re: Okay, not trying to be "snobby", but... PM Sent

03-30-2010, 10:09 PM	#32
tobii3 Guest Posts: n/a	Re: Okay, not trying to be "snobby", but... I'm doing the best I can with my backup camera, and it is NOT working, so please, bear with me. The trunk that came out of the cigar left a hole so wide and long it turned the cigar into a McDonalds straw. Does that help for a visual?

03-30-2010, 10:18 PM	#33
MarkinAZ Formerly MarkinOR Join Date: Oct 2008 First Name: Mark Location: Sun City West, AZ Posts: 6,221 Trading: (40)	Re: Okay, not trying to be "snobby", but... Ok, where's the smoking gun? __________________ "Don't worry, God will work out His plan for your life..." Psalm 138 8

03-30-2010, 10:28 PM	#35
replicant_argent Gravy Boat Winnah. Join Date: Oct 2008 First Name: Pete Location: my attorney has advised against giving this information to insane people Posts: 5,326 Trading: (22)	Re: Okay, not trying to be "snobby", but... I think you should have smoked it like you used to smoke various grasses back in the Jurassic period, ya old fart. I suppose you would complain if we hung ya with a new rope too. __________________ www.stogietorch.com Some days call for a stiff Pomade.

03-31-2010, 08:22 AM	#37
tobii3 Guest Posts: n/a	Re: Okay, not trying to be "snobby", but... That was GOOD stuff compared to what we were smoking trying to ride elephants through the friggin Alps!!! (I'm hoping Johnny wil see this and add the pic from his phone)