CAO f-up

md4958 · 10-24-2008, 10:36 PM

Back in August I was smoking my first CAO gold. As I was smoking I noticed what felt like a hair sticking out of the head. I pulled out a 1.5 inch grey hair.

Needless to say I was grossed out, so much so that I wrote CAO customer service an email.

Well, I had completely forgotten about it until last week when I got an email from the PR person. She apologized profusely but assured me that it was unlikely it was a human hair and probably a thread from the nylon string they tie the leafs together with.

She also offer me a replacement stick, which I accepted.

Below is what I got in the mail today.

Im impressed with their customer service...except for the 2 month response time.

Scottw · 10-24-2008, 10:38 PM

I'd wait 2 months for that. unless it was a pube, I'd just puke and forget it ever happened.

md4958 · 10-24-2008, 10:46 PM

Quote:

Originally Posted by Scottw

I'd wait 2 months for that. unless it was a pube, I'd just puke and forget it ever happened.

awwwww man!

but no, it was straight, thank God

Scottw · 10-24-2008, 10:48 PM

Quote:

Originally Posted by md4958

awwwww man!

but no, it was straight, thank God

What? No good? Enjoy the sticks!

groogs · 10-24-2008, 10:48 PM

It is nice to see that they take care of their customers. I hope you enjoy the replacement smokes.

10-24-2008, 11:21 PM

glad they took care of you

10-25-2008, 05:28 AM

You would think you would get a quicker response though.

10-25-2008, 06:14 AM

Quote:

Originally Posted by Scottw

I'd wait 2 months for that. unless it was a pube, I'd just puke and forget it ever happened.

I hear CAO only uses virgin's thighs to roll their cigars. I'm glad they took care of you!

Ender · 10-25-2008, 07:13 AM

Wow, that's very bizzar. As for the time it took to reply I'm sure they get a lot of emails to go through. I'm dumbfounded that they would even respond. Great to hear you were taken care of.

MTB996 · 10-25-2008, 07:58 AM

I wrote CAO a couple years ago about a few sticks with burn problems and they sent me a nice letter and 5-pack sampler for free. They do have great customer service. It was a nice gesture.

10-25-2008, 08:23 AM

i had the same thing happen^^ burn and draw problems on a few of thier sticks. after the wait for the reply, the promptly shipped out a pack (5 pc's) of mx2 daggers, 2 brazillia, a cx2, and an america(robusto). was very impressed.

james

AriesOpusX · 10-25-2008, 10:03 AM

Glad to hear they took care of you. Perdomo offered to replace an entire box for me after I found a 2 inch piece of twine inside my cigar, I told them not to worry about it but I appreciated the gesture. Funny thing is when I spoke to them on the phone the guy admitted it may have been a disgruntled roller because they've found nails and stuff inside cigars before...kinda grosses you out huh?

ucla695 · 10-25-2008, 10:41 AM

Wow, that's good customer service.

Quote:

Originally Posted by AriesOpusX

Glad to hear they took care of you. Perdomo offered to replace an entire box for me after I found a 2 inch piece of twine inside my cigar, I told them not to worry about it but I appreciated the gesture. Funny thing is when I spoke to them on the phone the guy admitted it may have been a disgruntled roller because they've found nails and stuff inside cigars before...kinda grosses you out huh?

They've found nails in cigars?? Maybe they should start x-raying them before the sticks are shipped.

icantbejon · 10-25-2008, 11:00 AM

I'm glad to read this thread. I love the CAO brand, they are my go to guys. Nice to know they take care of their customers in a good way. A slow way perhaps, but still taken care of.

Sauer Grapes · 10-25-2008, 11:26 AM

Quote:

Originally Posted by Cigarmark

I hear CAO only uses virgin's thighs to roll their cigars. I'm glad they took care of you!

They must be nuns then if the hair is grey.

brigey57 · 10-25-2008, 02:39 PM

What they didn't tell you was that is what they add for flavor. check out the new smokes to make sure they didn't add any more.

10-24-2008, 10:38 PM	#2
Scottw Going Commando Join Date: Oct 2008 First Name: Scott Location: Sussex, NJ Posts: 2,815 Trading: (6)	Re: CAO f-up I'd wait 2 months for that. unless it was a pube, I'd just puke and forget it ever happened. __________________ "Ray when someone asks you if your a GOD you say yes."

10-24-2008, 10:48 PM	#5
groogs Have My Own Room Join Date: Oct 2008 First Name: Grant Posts: 1,945 Trading: (62)	Re: CAO f-up It is nice to see that they take care of their customers. I hope you enjoy the replacement smokes.

10-24-2008, 11:21 PM	#6
ChicagoWhiteSox Guest Posts: n/a	Re: CAO f-up glad they took care of you

10-25-2008, 05:28 AM	#7
silentjon Guest Posts: n/a	Re: CAO f-up You would think you would get a quicker response though.

10-25-2008, 07:13 AM	#9
Ender Ok, maybe just one. Join Date: Oct 2008 First Name: Andrew Location: Michigan Posts: 771 Trading: (1)	Re: CAO f-up Wow, that's very bizzar. As for the time it took to reply I'm sure they get a lot of emails to go through. I'm dumbfounded that they would even respond. Great to hear you were taken care of.

10-25-2008, 07:58 AM	#10
MTB996 Adjusting to the Life Join Date: Oct 2008 Location: Hillsborough, NC Posts: 317 Trading: (1)	Re: CAO f-up I wrote CAO a couple years ago about a few sticks with burn problems and they sent me a nice letter and 5-pack sampler for free. They do have great customer service. It was a nice gesture.

10-25-2008, 08:23 AM	#11
shotgunjimmy Guest Posts: n/a	Re: CAO f-up i had the same thing happen^^ burn and draw problems on a few of thier sticks. after the wait for the reply, the promptly shipped out a pack (5 pc's) of mx2 daggers, 2 brazillia, a cx2, and an america(robusto). was very impressed. james

10-25-2008, 10:03 AM	#12
AriesOpusX Goodfella Join Date: Oct 2008 Posts: 215 Trading: (0)	Re: CAO f-up Glad to hear they took care of you. Perdomo offered to replace an entire box for me after I found a 2 inch piece of twine inside my cigar, I told them not to worry about it but I appreciated the gesture. Funny thing is when I spoke to them on the phone the guy admitted it may have been a disgruntled roller because they've found nails and stuff inside cigars before...kinda grosses you out huh?

10-25-2008, 11:00 AM	#14
icantbejon Have My Own Room Join Date: Oct 2008 First Name: Jon Location: Chester, VA Posts: 1,219 Trading: (10)	Re: CAO f-up I'm glad to read this thread. I love the CAO brand, they are my go to guys. Nice to know they take care of their customers in a good way. A slow way perhaps, but still taken care of. __________________ "Learn to pay attention. Life is hard.....it's even more challenging when you're stupid."

10-25-2008, 02:39 PM	#16
brigey57 Smoke me if you can... Join Date: Oct 2008 First Name: Bri Location: Enjoying the weather here! Posts: 256 Trading: (0)	Re: CAO f-up What they didn't tell you was that is what they add for flavor. check out the new smokes to make sure they didn't add any more. __________________ There are five things that make life worth living: a good relationship with God, a good woman, good health, good friends, and a fine cigar." Just say NO to SCHIP and Cigar taxes!