Is Small Batch Cigars really one of the Best?

JohnnyFlake · 01-06-2016, 03:31 PM

You Bet They Are!!!

Last week (Friday) I ordered a 10 pack of Viva Republica Advanced Warefare Corona. Monday of this week, I received the package. Now that's fast! However, there was a problem, as they accidentally sent me the wrong sticks. they sent the standard Warfare Corona, not the Advanced Warfare Corona. Hey, no big deal, it happens. I sent them and email and with in about 15 minutes I get a phone call from them.

Of course, they apologized and said that they would send the correct cigars out asap! Great! I said that I would put the wrong ones in the mail, back to them the next day. Well, that didn't work for them. Instead, they asked me to keep them and enjoy them, as it was they're error.

WOW! it just does not get any better than that!!!
BTW, I got the next box today (Wednesday).

Ogre · 01-06-2016, 03:40 PM

Customer service like that is rare.

mahtofire14 · 01-06-2016, 04:58 PM

Wow. That's great to hear. Love some of their products.

E.J. · 01-06-2016, 05:37 PM

Good on SB and good on you for forwarding the positive experience. Too often, we only focus on the negative.

I have had nothing but positive experiences with them as well.

Remo · 01-06-2016, 05:51 PM

Very nice!! I know they are a favorite around these parts and it looks like that will continue

MarkinAZ · 01-06-2016, 06:20 PM

Quote:

Originally Posted by JohnnyFlake

You Bet They Are!!!

WOW! it just does not get any better than that!!!
BTW, I got the next box today (Wednesday).

John, I work in Cerritos (not too far from SBC). This is the mail order arm for Maximar Cigars (retail B&M). It like a humongous candy shop

Exactly next door to SBC is the USPS office. They box your order and walk it next door (about 40 feet). BFD huh?

Good people in-person and great customer service to boot

shark · 01-06-2016, 06:35 PM

longknocker · 01-06-2016, 07:07 PM

I Have Dealt With Them Many Times & Have Always Been Pleased!

Brlesq · 01-06-2016, 08:27 PM

Have been ordering from them for 2 years. One of my favorites! Top notch.

afranco · 01-06-2016, 08:56 PM

My favorite place to order !!

irratebass · 01-07-2016, 07:57 AM

SMC are a great company, love that kind of customer service, and thanks for sharing.

01-06-2016, 03:31 PM	#1
JohnnyFlake Just an old Wiseguy! Join Date: Oct 2008 First Name: John Location: Henderson, Nevada Posts: 534 Trading: (18)	Is Small Batch Cigars really one of the Best? You Bet They Are!!! Last week (Friday) I ordered a 10 pack of Viva Republica Advanced Warefare Corona. Monday of this week, I received the package. Now that's fast! However, there was a problem, as they accidentally sent me the wrong sticks. they sent the standard Warfare Corona, not the Advanced Warfare Corona. Hey, no big deal, it happens. I sent them and email and with in about 15 minutes I get a phone call from them. Of course, they apologized and said that they would send the correct cigars out asap! Great! I said that I would put the wrong ones in the mail, back to them the next day. Well, that didn't work for them. Instead, they asked me to keep them and enjoy them, as it was they're error. WOW! it just does not get any better than that!!! BTW, I got the next box today (Wednesday). __________________ A real man only needs Seven things in his life, Cigars, Women, Guns, Whiskey, Beer, Beans & Bacon!

01-06-2016, 03:40 PM	#2
Ogre **CENSORED** Join Date: Apr 2010 First Name: Larry Location: Central Florida Posts: 12,068 Trading: (46)	Re: Is Small Batch Cigars really one of the Best? Customer service like that is rare. __________________

01-06-2016, 04:58 PM	#3
mahtofire14 Chillin in the Aging Room Join Date: Oct 2012 First Name: Pete Location: St. Paul, MN Posts: 1,588 Trading: (16)	Re: Is Small Batch Cigars really one of the Best? Wow. That's great to hear. Love some of their products. __________________ Saving basements in the Land of 10,000 Lakes.

01-06-2016, 05:37 PM	#4
E.J. I'm nuts for the place Join Date: Sep 2009 Posts: 3,218 Trading: (21)	Re: Is Small Batch Cigars really one of the Best? Good on SB and good on you for forwarding the positive experience. Too often, we only focus on the negative. I have had nothing but positive experiences with them as well.

01-06-2016, 05:51 PM	#5
Remo C.I.A Join Date: Feb 2011 First Name: Mike Location: Palm Harbor, Florida Posts: 12,597 Trading: (122)	Re: Is Small Batch Cigars really one of the Best? Very nice!! I know they are a favorite around these parts and it looks like that will continue __________________

01-06-2016, 06:35 PM	#7
shark Cigar Smokin' Patriot Join Date: Sep 2009 First Name: Ron Location: Michigan Posts: 3,584 Trading: (0)	Re: Is Small Batch Cigars really one of the Best? __________________ Emancipate yourselves from mental slavery None but ourselves can free our minds

01-06-2016, 07:07 PM	#8
longknocker Postwhore Join Date: Oct 2008 First Name: Greg Location: Mobile, Alabama Posts: 11,174 Trading: (82)	Re: Is Small Batch Cigars really one of the Best? I Have Dealt With Them Many Times & Have Always Been Pleased!

01-06-2016, 08:27 PM	#9
Brlesq Carpe cigar! Join Date: May 2012 First Name: Bruce Location: Upstate NY Posts: 1,024 Trading: (17)	Re: Is Small Batch Cigars really one of the Best? Have been ordering from them for 2 years. One of my favorites! Top notch. __________________ Hey! How come "Habana" is written on here with a Sharpie ?!?

01-06-2016, 08:56 PM	#10
afranco Feeling at Home Join Date: Oct 2014 First Name: alfredo Location: corpus christi tx Posts: 645 Trading: (3)	Re: Is Small Batch Cigars really one of the Best? My favorite place to order !!

01-07-2016, 07:57 AM	#11
irratebass EMPEROR TOMPKINS Join Date: Aug 2011 First Name: Mickey Location: Mooresville, Indiana Posts: 8,313 Trading: (48)	Re: Is Small Batch Cigars really one of the Best? SMC are a great company, love that kind of customer service, and thanks for sharing. __________________