Xikar took great care of me

dijit · 03-27-2014, 06:53 PM

So a few weeks ago my Xikar lighter Enigma lighter case split. The lighter Xikar replaced my old first enigma lighter with. I sent it back to receive a new Enigma II today. A few weeks ago my new ELX stopped working all together. Me being the curious person I am, I marked the case with a little scratch on the bottom. Xikar packing slip says they repaired it. I think they just sent me a new ELX since the scratch is gone. The Enigma was probably 5 or 6 years old the ELX was a few months old and now both brand new. About a year ago my Xikar Xi cutter, yes with no numbers behind it at least 15 years old and still sharp started sticking closed. Yes you guessed it they replaced it but gave me back my old leather case for it. I know there are several fans of Xikar on here and some, well maybe not so much. I however will be a steadfast customer for life because of this level of service. Thanks Xikar.

gravel · 03-27-2014, 06:56 PM

Xikar is a good company. They took care of me when I had some issues with my Pipeline pipe lighter.

Ogre · 03-27-2014, 07:14 PM

Sweet

Remo · 03-27-2014, 07:18 PM

Very nice CS

MrClean · 03-27-2014, 07:24 PM

Can't beat the warranty or the CS they have.

Zane · 03-27-2014, 07:37 PM

Xikar takes the ones you send in and repair them. Then they donate them to cigars for warriors. If I recall.

jsnake · 03-27-2014, 09:38 PM

Great guys and great products. They try to repair sent in items and they note issues to try to fix them. They do send a lot of products to the troops and even helped me out when I did a bunch of troop packages. I have had the pleasure of visiting their offices several times and you wouldn't believe how much they do care and how much hard work goes into what they do.

Ed M · 03-28-2014, 01:04 PM

I've dealt with them on more than one occasion, GREAT Customer Service.

irratebass · 03-28-2014, 01:57 PM

Best customer service out there as far as I am concerned.....I mean guaranteed for LIFE!

Glad they hooked you up Mike

jhedrick83 · 03-28-2014, 02:16 PM

I have really fallen in love with the accessories too as of late, great cutters. It helps to keep seeing all these great reports of their CS.

WhiteMamba · 04-15-2014, 12:05 PM

I got my X8 last week and registered it as soon as I got it. How long does it usually take for them to send the sheath?

Remo · 04-15-2014, 12:07 PM

Quote:

Originally Posted by WhiteMamba

I got my X8 last week and registered it as soon as I got it. How long does it usually take for them to send the sheath?

Few weeks

OnlyDryReds · 07-26-2015, 06:58 PM

For my birthday my wife just bought me and Enigma 2 gunmetal to go with the XI3 titanium cutter I just got month ago, Thanks dear

07-26-2015, 07:48 PM

Good company, excellent service and warranty!

longknocker · 07-27-2015, 04:39 AM

I Agree!

Only Had One Xikar Lighter Go Bad On Me & They Gave Me A Brand New One. The Manager At The Tinder Box, Here, Told Me They Would Even Replace A Scratched Lighter Or Cutter At No Charge, No Questions Asked. I, Too, Will Be A Lifelong Customer!

T33Bone · 08-01-2015, 09:52 AM

Xikar 4life w me 2. :-)

SSDVC · 08-02-2015, 10:15 AM

I have been buying Xikar for a while, but I am now even more enamored with them since I found out they support Cigars For Warriors. I received a package from them and there was a very nice Xikar cutter included with a note from Xikar thanking us. I will always try and do business with those who support the troops !!!!

Thanks Xikar !

P.S. I did pass out all the smokes, but truth is I did keep the cutter, AFTER about 30 of us got to use it

03-27-2014, 06:53 PM	#1
dijit Have My Own Room Join Date: Feb 2012 First Name: Mike Location: Brownsburg, Indiana Posts: 2,186 Trading: (48)	Xikar took great care of me So a few weeks ago my Xikar lighter Enigma lighter case split. The lighter Xikar replaced my old first enigma lighter with. I sent it back to receive a new Enigma II today. A few weeks ago my new ELX stopped working all together. Me being the curious person I am, I marked the case with a little scratch on the bottom. Xikar packing slip says they repaired it. I think they just sent me a new ELX since the scratch is gone. The Enigma was probably 5 or 6 years old the ELX was a few months old and now both brand new. About a year ago my Xikar Xi cutter, yes with no numbers behind it at least 15 years old and still sharp started sticking closed. Yes you guessed it they replaced it but gave me back my old leather case for it. I know there are several fans of Xikar on here and some, well maybe not so much. I however will be a steadfast customer for life because of this level of service. Thanks Xikar. __________________ Sporting goods raffle for a great cause. PM me for tickets.

03-27-2014, 06:56 PM	#2
gravel Still Washing My Back Join Date: Mar 2014 First Name: Geoff Location: Oregon Posts: 262 Trading: (3)	Re: Xikar took great care of me Xikar is a good company. They took care of me when I had some issues with my Pipeline pipe lighter.

03-27-2014, 07:14 PM	#3
Ogre **CENSORED** Join Date: Apr 2010 First Name: Larry Location: Central Florida Posts: 12,068 Trading: (46)	Re: Xikar took great care of me Sweet __________________

03-27-2014, 07:18 PM	#4
Remo C.I.A Join Date: Feb 2011 First Name: Mike Location: Palm Harbor, Florida Posts: 12,597 Trading: (122)	Re: Xikar took great care of me Very nice CS __________________

03-27-2014, 07:24 PM	#5
MrClean Bald Man Join Date: Sep 2011 First Name: Jeff Location: KC MO Posts: 2,229 Trading: (28)	Re: Xikar took great care of me Can't beat the warranty or the CS they have. __________________ http://jeffcarrollphotos.com Not a photographer, just a dude with a camera. Proud member of the GMCGTPWHAFA

03-27-2014, 07:37 PM	#6
Zane Have My Own Room Join Date: Aug 2012 First Name: Zane Location: Noblesville, IN Posts: 1,508 Trading: (23)	Re: Xikar took great care of me Xikar takes the ones you send in and repair them. Then they donate them to cigars for warriors. If I recall. __________________ COO BlindMan's Puff

03-27-2014, 09:38 PM	#7
jsnake Have My Own Room Join Date: Feb 2010 First Name: Jake Location: Your mom's house Posts: 1,309 Trading: (22)	Re: Xikar took great care of me Great guys and great products. They try to repair sent in items and they note issues to try to fix them. They do send a lot of products to the troops and even helped me out when I did a bunch of troop packages. I have had the pleasure of visiting their offices several times and you wouldn't believe how much they do care and how much hard work goes into what they do.

03-28-2014, 01:04 PM	#8
Ed M Just in from the Storm Join Date: Dec 2011 First Name: Ed Location: Belford, New Jersey Posts: 46 Trading: (0)	Re: Xikar took great care of me I've dealt with them on more than one occasion, GREAT Customer Service.

03-28-2014, 01:57 PM	#9
irratebass EMPEROR TOMPKINS Join Date: Aug 2011 First Name: Mickey Location: Mooresville, Indiana Posts: 8,313 Trading: (48)	Re: Xikar took great care of me Best customer service out there as far as I am concerned.....I mean guaranteed for LIFE! Glad they hooked you up Mike __________________

03-28-2014, 02:16 PM	#10
jhedrick83 GO VOLS! Join Date: May 2013 First Name: Jesse Location: Knoxville Posts: 402 Trading: (0)	Re: Xikar took great care of me I have really fallen in love with the accessories too as of late, great cutters. It helps to keep seeing all these great reports of their CS.

04-15-2014, 12:05 PM	#11
WhiteMamba I'm scared of Neil. Join Date: Mar 2014 First Name: Michael Location: Catawba, NC Posts: 2,135 Trading: (28)	Re: Xikar took great care of me I got my X8 last week and registered it as soon as I got it. How long does it usually take for them to send the sheath? __________________ Love one another with brotherly affection. Outdo one another in showing honor. Romans 12:10

07-26-2015, 06:58 PM	#13
OnlyDryReds Driving around aimlessly Join Date: May 2010 First Name: Rob Location: Central Pennsylvania Posts: 162 Trading: (12)	Re: Xikar took great care of me For my birthday my wife just bought me and Enigma 2 gunmetal to go with the XI3 titanium cutter I just got month ago, Thanks dear

07-26-2015, 07:48 PM	#14
badbriar Guest Posts: n/a	Re: Xikar took great care of me Good company, excellent service and warranty!

07-27-2015, 04:39 AM	#15
longknocker Postwhore Join Date: Oct 2008 First Name: Greg Location: Mobile, Alabama Posts: 11,162 Trading: (82)	Re: Xikar took great care of me I Agree! Only Had One Xikar Lighter Go Bad On Me & They Gave Me A Brand New One. The Manager At The Tinder Box, Here, Told Me They Would Even Replace A Scratched Lighter Or Cutter At No Charge, No Questions Asked. I, Too, Will Be A Lifelong Customer!

08-01-2015, 09:52 AM	#16
T33Bone Just in from the Storm Join Date: Jun 2015 Posts: 10 Trading: (0)	Re: Xikar took great care of me Xikar 4life w me 2. :-)

08-02-2015, 10:15 AM	#17
SSDVC Life is short, Relax Join Date: Aug 2009 First Name: Scott Location: Eastern CT Posts: 222 Trading: (6)	Re: Xikar took great care of me I have been buying Xikar for a while, but I am now even more enamored with them since I found out they support Cigars For Warriors. I received a package from them and there was a very nice Xikar cutter included with a note from Xikar thanking us. I will always try and do business with those who support the troops !!!! Thanks Xikar ! P.S. I did pass out all the smokes, but truth is I did keep the cutter, AFTER about 30 of us got to use it __________________ Fully retired and wondering what the hell to do next !