Room 101 Master Collection help?

MUNKY · 11-19-2013, 09:40 PM

So yah I grab new candy when I see it. I grabbed this one and when I lit it up the end went up like a sparkler. I mean quick for about an inch, lots of popping sound like pop rocks and crackling. Well besides being pissed I decided to investigate. I need help, when I opened up there was more wood in this thing than in my fireplace! I mean hard as hell wood. Is this normal or crappy quality control? I know I'm still many moons away from experience as you all but I thought I would ask. Just pissed with the fresh paint taste as well. Am I off base or reason to be upset?

Ogre · 11-19-2013, 09:43 PM

I have smoked a few BOXES of room 101 cigars and never a problem. Sucks that it happened.

big_jaygee · 11-19-2013, 09:50 PM

i like Ogre have gone through more than a few of different Room 101 blends and i have only had one problem (Room 101 Daruma Papi Chulo failure to stay lit and an off taste). sorry to hear you had a bad experience with that one.

Dude Here · 11-19-2013, 09:56 PM

Oh man that looks nasty. I haven't heard too much negative stuff about room 101 smokes. Probably just a bum stick/box

http://cigarobsession.com/2013/04/27...-cigar-review/

Check out the video linked. Bryan from Cigarobsession has an issue similar to yours with an El Rey Del Mundo Oscuro.

MUNKY · 11-19-2013, 10:03 PM

Yuck

the jiggler · 11-19-2013, 10:45 PM

That sucks. I have high hopes for that stick. That being said I've never had a bad 101.

mahtofire14 · 11-20-2013, 12:06 AM

I had my first Masters Collection today and thought it was good. I didnt have any issues and it actually had almost flawless construction.

MUNKY · 11-27-2013, 06:45 PM

After seeing this post was contacted by Dylan Austin of Davidoff, he expressed his displeasure and sent me this package

Room 101 ashtray
5 replacement sticks
Personal note!

Many thanks amigo!

pnoon · 11-27-2013, 06:50 PM

Now that is Customer Service

longknocker · 11-27-2013, 06:50 PM

Quote:

Originally Posted by MUNKY

After seeing this post was contacted by Dylan Austin of Davidoff, he expressed his displeasure and sent me this package

Room 101 ashtray
5 replacement sticks
Personal note!

Many thanks amigo!

Glad He Made It Right, Brother!

cjhalbrooks · 11-27-2013, 06:52 PM

That is awesome...

big_jaygee · 11-27-2013, 06:52 PM

damn that an awesome gesture and great customer service

love people like that and i will keep giving them my business knowing they will take care of me if something is not right.

Thank you Dylan Austin

maninblack · 11-27-2013, 07:09 PM

Awesome gesture! Gotta take care of the consumer.

Dude Here · 11-27-2013, 07:20 PM

That's some good, old school style customer service. Glad to see they made things right.

yourchoice · 11-27-2013, 07:24 PM

Quote:

Originally Posted by pnoon

Now that is Customer Service

Fantastic CS.

kelmac07 · 11-27-2013, 07:26 PM

Sweet!! Glad to see customer service still works.

Porch Dweller · 11-27-2013, 09:38 PM

Good to see some places still care about the customer.

ninjavanish · 11-27-2013, 10:11 PM

Davidoff Oettinger Group. Simply the best, period.

mahtofire14 · 11-27-2013, 10:16 PM

Wow. That is some high class customer service! Not to mention one of the coolest ash trays I've seen!

Heavy_d · 11-27-2013, 10:34 PM

Wow. Now that's definitely going above and beyond to make sure the customer is satisfied. Don't see that much anymore.

11-19-2013, 09:40 PM	#1
MUNKY Resident Pig Hunter Join Date: May 2013 First Name: Brandon Location: Pearland, TX Posts: 1,169 Trading: (19)	Room 101 Master Collection help? So yah I grab new candy when I see it. I grabbed this one and when I lit it up the end went up like a sparkler. I mean quick for about an inch, lots of popping sound like pop rocks and crackling. Well besides being pissed I decided to investigate. I need help, when I opened up there was more wood in this thing than in my fireplace! I mean hard as hell wood. Is this normal or crappy quality control? I know I'm still many moons away from experience as you all but I thought I would ask. Just pissed with the fresh paint taste as well. Am I off base or reason to be upset? __________________ Proud member of the GMCGTPWHAFA

11-19-2013, 09:43 PM	#2
Ogre **CENSORED** Join Date: Apr 2010 First Name: Larry Location: Central Florida Posts: 12,068 Trading: (46)	Re: Room 101 Master Collection help? I have smoked a few BOXES of room 101 cigars and never a problem. Sucks that it happened. __________________

11-19-2013, 09:50 PM	#3
big_jaygee I'm nuts for the place Join Date: Dec 2012 First Name: Jason Location: Houston Posts: 3,914 Trading: (59)	Re: Room 101 Master Collection help? i like Ogre have gone through more than a few of different Room 101 blends and i have only had one problem (Room 101 Daruma Papi Chulo failure to stay lit and an off taste). sorry to hear you had a bad experience with that one.

11-19-2013, 09:56 PM	#4
Dude Here I'm the Dude...Man! Join Date: Oct 2013 First Name: Steve Location: Texas Posts: 671 Trading: (3)	Re: Room 101 Master Collection help? Oh man that looks nasty. I haven't heard too much negative stuff about room 101 smokes. Probably just a bum stick/box http://cigarobsession.com/2013/04/27...-cigar-review/ Check out the video linked. Bryan from Cigarobsession has an issue similar to yours with an El Rey Del Mundo Oscuro.

11-19-2013, 10:03 PM	#5
MUNKY Resident Pig Hunter Join Date: May 2013 First Name: Brandon Location: Pearland, TX Posts: 1,169 Trading: (19)	Re: Room 101 Master Collection help? Yuck __________________ Proud member of the GMCGTPWHAFA

11-19-2013, 10:45 PM	#6
the jiggler ¡taste my pirate paddy! Join Date: Dec 2011 First Name: Craig Location: Charlotte, NC Posts: 917 Trading: (24)	Re: Room 101 Master Collection help? That sucks. I have high hopes for that stick. That being said I've never had a bad 101. __________________ Hecho exclusivamente para el jefe. Support the Troop Support Contest 2014!!!

11-20-2013, 12:06 AM	#7
mahtofire14 Chillin in the Aging Room Join Date: Oct 2012 First Name: Pete Location: St. Paul, MN Posts: 1,588 Trading: (16)	Re: Room 101 Master Collection help? I had my first Masters Collection today and thought it was good. I didnt have any issues and it actually had almost flawless construction. __________________ Saving basements in the Land of 10,000 Lakes.

11-27-2013, 06:45 PM	#8
MUNKY Resident Pig Hunter Join Date: May 2013 First Name: Brandon Location: Pearland, TX Posts: 1,169 Trading: (19)	Re: Room 101 Master Collection help? After seeing this post was contacted by Dylan Austin of Davidoff, he expressed his displeasure and sent me this package Room 101 ashtray 5 replacement sticks Personal note! Many thanks amigo! __________________ Proud member of the GMCGTPWHAFA

11-27-2013, 06:50 PM	#9
pnoon YNWA Join Date: Oct 2008 First Name: Peter Location: San Diego Posts: 29,919 Trading: (20)	Re: Room 101 Master Collection help? Now that is Customer Service __________________ Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are. -John Wooden

11-27-2013, 06:52 PM	#11
cjhalbrooks I am behind you. SHHHHH Join Date: Dec 2011 First Name: Cory Location: Under a Bridge, trying to find the troll who stole my soul. Posts: 1,370 Trading: (20)	Re: Room 101 Master Collection help? That is awesome... __________________ GMCGTPWHAF Tennessee Chapter. Down with the bloody BIG HEAD

11-27-2013, 07:09 PM	#13
maninblack Will smoke for food Join Date: Jan 2010 First Name: Kevin Location: Where the hoot owls f$ck the chickens Posts: 10,637 Trading: (80)	Re: Room 101 Master Collection help? Awesome gesture! Gotta take care of the consumer. __________________ Proud member of the GMCGTPWHAFA

11-27-2013, 07:20 PM	#14
Dude Here I'm the Dude...Man! Join Date: Oct 2013 First Name: Steve Location: Texas Posts: 671 Trading: (3)	Re: Room 101 Master Collection help? That's some good, old school style customer service. Glad to see they made things right.

11-27-2013, 07:26 PM	#16
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Room 101 Master Collection help? Sweet!! Glad to see customer service still works. __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"

11-27-2013, 09:38 PM	#17
Porch Dweller Life is for living Join Date: Oct 2012 First Name: James Location: Mississippi Gulf Coast Posts: 8,462 Trading: (24)	Re: Room 101 Master Collection help? Good to see some places still care about the customer. __________________ A 1911 in the hand is faster than 911 on the phone

11-27-2013, 10:11 PM	#18
ninjavanish Feeling at Home Join Date: Aug 2010 Location: Trust me, your humi isn't big enough. Posts: 507 Trading: (16)	Re: Room 101 Master Collection help? Davidoff Oettinger Group. Simply the best, period.

11-27-2013, 10:16 PM	#19
mahtofire14 Chillin in the Aging Room Join Date: Oct 2012 First Name: Pete Location: St. Paul, MN Posts: 1,588 Trading: (16)	Re: Room 101 Master Collection help? Wow. That is some high class customer service! Not to mention one of the coolest ash trays I've seen! __________________ Saving basements in the Land of 10,000 Lakes.

11-27-2013, 10:34 PM	#20
Heavy_d Feeling at Home Join Date: Jun 2013 First Name: Derek Location: Eastern, KY Posts: 878 Trading: (1)	Re: Room 101 Master Collection help? Wow. Now that's definitely going above and beyond to make sure the customer is satisfied. Don't see that much anymore. __________________ "maybe it's like becoming one with the cigar. You lose yourself in it; everything fades away" -Raul Julia