Anyone had problems with their Palio cutter?

xerais · 08-04-2013, 10:05 AM

I've had mine for a good 5 years. Just recently (within the last week) the two halves started coming apart after I cut a cigar. It still works mind you, but it is extremely annoying having to put the pieces together all the time.

I read that it has a lifetime warranty, but I don't have the box or pouch anymore. There is a Jungle Jim's right next to me that sells them so I figured I'd stop by and see if they will replace it.

It is the light grey model however, and I don't think they even make them anymore.

pnoon · 08-04-2013, 10:12 AM

Quote:

Originally Posted by xerais

I've had mine for a good 5 years. Just recently (within the last week) the two halves started coming apart after I cut a cigar. It still works mind you, but it is extremely annoying having to put the pieces together all the time.

I read that it has a lifetime warranty, but I don't have the box or pouch anymore. There is a Jungle Jim's right next to me that sells them so I figured I'd stop by and see if they will replace it.

It is the light grey model however, and I don't think they even make them anymore.

If Jungle Jim's is a licensed Palio retailer, they will replace it without question. If they don't, let me know via PM.

xerais · 08-04-2013, 10:16 AM

Awesome. I'm going to head up there later today so I'll post on the outcome.

I'm thinking they probably are, I bought my Palio lighter there about a month ago, and they carry all the different styles of cutters and lighters.

xerais · 08-04-2013, 11:40 AM

Well they didn't replace it. I honestly don't think whoever was working knew what he was supposed to do. He called his manager and informed me that it had a limited lifetime warranty and they didn't have my model.

CigarNut · 08-04-2013, 11:52 AM

They should have offered to order a replacement for you... Good customer service and all that...

markem · 08-04-2013, 01:42 PM

Quote:

Originally Posted by xerais

Well they didn't replace it. I honestly don't think whoever was working knew what he was supposed to do. He called his manager and informed me that it had a limited lifetime warranty and they didn't have my model.

Here is a link to the Palio warranty, http://www.paliocutter.com/warranty.htm. You can show it to the vendor or you can email the link on the page to inform Palio of your situation and ask how to proceed. The owner hasn't been logged on for a couple of weeks (and it is trade show season), otherwise you could PM OpusEx.

If you don't hear anything back in about a week, let pnoon or I know and one of us will contact the owner to see if we can find out a status for you.

pnoon · 08-04-2013, 02:00 PM

Posted via Mobile Device

ky70 · 08-04-2013, 04:55 PM

Quote:

Originally Posted by xerais

I've had mine for a good 5 years. Just recently (within the last week) the two halves started coming apart after I cut a cigar. It still works mind you, but it is extremely annoying having to put the pieces together all the time.

I read that it has a lifetime warranty, but I don't have the box or pouch anymore. There is a Jungle Jim's right next to me that sells them so I figured I'd stop by and see if they will replace it.

It is the light grey model however, and I don't think they even make them anymore.

Love Palio cutters! Mine started doing the same but after maybe 8 years of use (that's a good usage life in my book). I took mine to a local Palio dealer at the 9 year mark and they gave me a brand new cutter with the pouch...all I had was the cutter (lost the original pouch).

xerais · 08-06-2013, 09:48 AM

Update:

I stopped in today in hopes a manager would be on duty. He was there and replaced my cutter no questions asked. Apparently he received an email from his sales rep informing him of the lifetime warranty.

Just wanted to give a big thanks to everyone here that was such a big help.

markem · 08-06-2013, 09:54 AM

Palio rocks!

Buckeye Jack · 08-06-2013, 10:11 AM

Good Deal!

pnoon · 08-06-2013, 10:26 AM

Quote:

Originally Posted by xerais

Update:

I stopped in today in hopes a manager would be on duty. He was there and replaced my cutter no questions asked. Apparently he received an email from his sales rep informing him of the lifetime warranty.

Just wanted to give a big thanks to everyone here that was such a big help.

Great news, Matt.

Another reason why many of us think so highly of Palio.

CigarNut · 08-06-2013, 10:33 AM

Very cool to see the manager do the right thing!

08-06-2013, 09:29 PM

I am having this same problem... But don't know any local stores that carry it... anyone know if I can mail it off?

awsmith4 · 08-06-2013, 09:34 PM

Quote:

Originally Posted by Robulous78

I am having this same problem... But don't know any local stores that carry it... anyone know if I can mail it off?

Contact Palio

http://www.paliocutter.com/warranty.htm

If you cant find a solution, send it to me and I'll take it by a local shop here that carries them; however, Palio's service is usually top-notch

Moose6026 · 08-06-2013, 09:37 PM

Glad to hear customer service is not totally dead these days. Love my Palio, it was a gift from DPD6030

.cigardude. · 08-07-2013, 08:44 AM

Quote:

Originally Posted by Moose6026

Glad to hear customer service is not totally dead these days. Love my Palio, it was a gift from DPD6030

That's a nice gift

czerbe · 08-07-2013, 08:54 AM

My Palio is my go to cutter I love that thing!!!

shopkins82 · 08-07-2013, 01:25 PM

I wish Xikar would extend this in-store exchange policy to its authorized retailers...

markem · 08-07-2013, 01:40 PM

Quote:

Originally Posted by Robulous78

I am having this same problem... But don't know any local stores that carry it... anyone know if I can mail it off?

Call Heartfelt: http://www.heartfeltindustries.com/

I know that Palio has directed customers to them in the past who needed replacements.

08-04-2013, 10:05 AM	#1
xerais Just in from the Storm Join Date: May 2013 First Name: Matt Location: Pittsburgh, PA Posts: 31 Trading: (0)	Anyone had problems with their Palio cutter? I've had mine for a good 5 years. Just recently (within the last week) the two halves started coming apart after I cut a cigar. It still works mind you, but it is extremely annoying having to put the pieces together all the time. I read that it has a lifetime warranty, but I don't have the box or pouch anymore. There is a Jungle Jim's right next to me that sells them so I figured I'd stop by and see if they will replace it. It is the light grey model however, and I don't think they even make them anymore.

08-04-2013, 10:16 AM	#3
xerais Just in from the Storm Join Date: May 2013 First Name: Matt Location: Pittsburgh, PA Posts: 31 Trading: (0)	Re: Anyone had problems with their Palio cutter? Awesome. I'm going to head up there later today so I'll post on the outcome. I'm thinking they probably are, I bought my Palio lighter there about a month ago, and they carry all the different styles of cutters and lighters.

08-04-2013, 11:40 AM	#4
xerais Just in from the Storm Join Date: May 2013 First Name: Matt Location: Pittsburgh, PA Posts: 31 Trading: (0)	Re: Anyone had problems with their Palio cutter? Well they didn't replace it. I honestly don't think whoever was working knew what he was supposed to do. He called his manager and informed me that it had a limited lifetime warranty and they didn't have my model.

08-04-2013, 11:52 AM	#5
CigarNut Fck Cancer! Join Date: Jan 2009 First Name: Michael Location: Clermont, Florida Posts: 18,042 Trading: (111*)	Re: Anyone had problems with their Palio cutter? They should have offered to order a replacement for you... Good customer service and all that... __________________ Need Beads? Need Five Finger Bags? 2 of 3 Requirements for use of the CA Rolodex: 100 posts/ 60 day membership/ participation in trade (trader rating). New members can be added at any time.

08-04-2013, 02:00 PM	#7
pnoon YNWA Join Date: Oct 2008 First Name: Peter Location: San Diego Posts: 29,919 Trading: (20)	Re: Anyone had problems with their Palio cutter? Posted via Mobile Device

08-06-2013, 09:48 AM	#9
xerais Just in from the Storm Join Date: May 2013 First Name: Matt Location: Pittsburgh, PA Posts: 31 Trading: (0)	Re: Anyone had problems with their Palio cutter? Update: I stopped in today in hopes a manager would be on duty. He was there and replaced my cutter no questions asked. Apparently he received an email from his sales rep informing him of the lifetime warranty. Just wanted to give a big thanks to everyone here that was such a big help.

08-06-2013, 09:54 AM	#10
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,625 Trading: (47)	Re: Anyone had problems with their Palio cutter? Palio rocks! __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx

08-06-2013, 10:11 AM	#11
Buckeye Jack Havana Daydreamin' Join Date: Oct 2008 First Name: Jack Location: Dublin, OH (Columbus) Posts: 732 Trading: (34)	Re: Anyone had problems with their Palio cutter? Good Deal!

08-06-2013, 10:33 AM	#13
CigarNut Fck Cancer! Join Date: Jan 2009 First Name: Michael Location: Clermont, Florida Posts: 18,042 Trading: (111*)	Re: Anyone had problems with their Palio cutter? Very cool to see the manager do the right thing! __________________ Need Beads? Need Five Finger Bags? 2 of 3 Requirements for use of the CA Rolodex: 100 posts/ 60 day membership/ participation in trade (trader rating). New members can be added at any time.

08-06-2013, 09:29 PM	#14
Robulous78 Guest Posts: n/a	Re: Anyone had problems with their Palio cutter? I am having this same problem... But don't know any local stores that carry it... anyone know if I can mail it off?

08-06-2013, 09:37 PM	#16
Moose6026 Adjusting to the Life Join Date: Aug 2011 First Name: Dan Location: In a house Posts: 358 Trading: (1)	Re: Anyone had problems with their Palio cutter? Glad to hear customer service is not totally dead these days. Love my Palio, it was a gift from DPD6030 __________________ Life is hard, but it's harder when you're stupid. - John Wayne

08-07-2013, 08:54 AM	#18
czerbe Just a Traveling Man Join Date: Apr 2012 First Name: Corey Location: Reading Pa Posts: 1,309 Trading: (2)	Re: Anyone had problems with their Palio cutter? My Palio is my go to cutter I love that thing!!! __________________ Live fast, hard, everyday like its your last.

08-07-2013, 01:25 PM	#19
shopkins82 Still Watching My Back Join Date: Feb 2012 Posts: 222 Trading: (1)	Re: Anyone had problems with their Palio cutter? I wish Xikar would extend this in-store exchange policy to its authorized retailers...