Software purchase question

G G · 07-28-2011, 03:13 PM

Hey everyone, just a question. Yesterday I purchased and downloaded Cyberlink Youcam Deluxe 4 and installed it. The download was through digital river. I go to cyberlinks website and see today they released version 5 of the same software. I got mad because there was no indication of a pending release of a new version today. I contacted them via their online contact thingy and was told the best thing to do is request a refund through digital river and then buy the new one. Digital River requires something called a letter of destruction yadayadayda and it sounds like it could take a few weeks to actually get the refund. That's pretty crappy in my estimation.

Question is am I justified in being upset? or should I just grin and bear it?

Drez · 07-28-2011, 03:18 PM

Quote:

Originally Posted by ggainey

Hey everyone, just a question. Yesterday I purchased and downloaded Cyberlink Youcam Deluxe 4 and installed it. The download was through digital river. I go to cyberlinks website and see today they released version 5 of the same software. I got mad because there was no indication of a pending release of a new version today. I contacted them via their online contact thingy and was told the best thing to do is request a refund through digital river and then buy the new one. Digital River requires something called a letter of destruction yadayadayda and it sounds like it could take a few weeks to actually get the refund. That's pretty crappy in my estimation.

Question is am I justified in being upset? or should I just grin and bear it?

i would say you are justified in being "irritated".

greg dont stress it. just remember that when you get the letter and the refund then its no harm no foul...... until then i say you burn a cigar or 2 everyday to "vent"

Scothew · 07-28-2011, 03:42 PM

I would assume digital river is a reseller of cyberlink right? Does the manufacturer not do updates to their software or is it an entire different suite (i.e. like MS does with office suites)

markem · 07-28-2011, 03:44 PM

Did digital river indicate that it was the latest and greatest? Lots of vendors sell old versions because that is what some people want. When it comes to buying through a third party, caveat emptor.

G G · 07-28-2011, 04:14 PM

I bought it directly from cyberlinks website. They use digital river for downloaded purchases. Yes as of yesterday v4 was the latest and greatest. V5 was released today and there was no indication that i saw saying coming soon new version. Yes u can upgrade for 25 more dollars.

07-28-2011, 03:13 PM	#1
G G BR549 Join Date: Oct 2008 First Name: Greg Location: Taylor, FL. Posts: 12,730 Trading: (10)	Software purchase question Hey everyone, just a question. Yesterday I purchased and downloaded Cyberlink Youcam Deluxe 4 and installed it. The download was through digital river. I go to cyberlinks website and see today they released version 5 of the same software. I got mad because there was no indication of a pending release of a new version today. I contacted them via their online contact thingy and was told the best thing to do is request a refund through digital river and then buy the new one. Digital River requires something called a letter of destruction yadayadayda and it sounds like it could take a few weeks to actually get the refund. That's pretty crappy in my estimation. Question is am I justified in being upset? or should I just grin and bear it?

07-28-2011, 03:42 PM	#3
Scothew CA Scott #2658 Join Date: Jul 2009 First Name: Scott Location: AL Posts: 580 Trading: (5)	Re: Software purchase question I would assume digital river is a reseller of cyberlink right? Does the manufacturer not do updates to their software or is it an entire different suite (i.e. like MS does with office suites) __________________ Bráithreachas Thar Gach Ní

07-28-2011, 03:44 PM	#4
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,625 Trading: (47)	Re: Software purchase question Did digital river indicate that it was the latest and greatest? Lots of vendors sell old versions because that is what some people want. When it comes to buying through a third party, caveat emptor. __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx

07-28-2011, 04:14 PM	#5
G G BR549 Join Date: Oct 2008 First Name: Greg Location: Taylor, FL. Posts: 12,730 Trading: (10)	Re: Software purchase question I bought it directly from cyberlinks website. They use digital river for downloaded purchases. Yes as of yesterday v4 was the latest and greatest. V5 was released today and there was no indication that i saw saying coming soon new version. Yes u can upgrade for 25 more dollars.