Palio Concerns -

Stevez · 07-18-2011, 07:39 AM

I know that Palio's are loved by most of the brothers here and I may be opening a door that others don't want opened. But, I invested in a Palio about a year and half ago and it cut great for awhile. Then, it totally came apart and I sent it in and it was replaced with no questions/concerns, etc. Great service from a brother here. Just recently one of the blades fell out. Now, I'm not hard on cutters by any means, but I have to question the durability of these cutters. It's a pain in the a3$#SSS to have to send this back even though the warranty is great and I know it will be covered. I'm just lazy, I know, and I will do it. My question is have others experienced problems with these cutters or am I just "bad luck". Maybe it's user error, I don't know. Thanks. Steve

07-18-2011, 07:50 AM

Steve, I would say that my return rate is under 1%. Of all the cutters out there that sell in the same price range, I am pretty sure that the Palio return rate is the lowest.

DBall · 07-18-2011, 08:10 AM

Quote:

Originally Posted by Stevez

I know that Palio's are loved by most of the brothers here and I may be opening a door that others don't want opened. But, I invested in a Palio about a year and half ago and it cut great for awhile. Then, it totally came apart and I sent it in and it was replaced with no questions/concerns, etc. Great service from a brother here. Just recently one of the blades fell out. Now, I'm not hard on cutters by any means, but I have to question the durability of these cutters. It's a pain in the a3$#SSS to have to send this back even though the warranty is great and I know it will be covered. I'm just lazy, I know, and I will do it. My question is have others experienced problems with these cutters or am I just "bad luck". Maybe it's user error, I don't know. Thanks. Steve

I've had 2 XiKar's just stop working... haven't even bothered sending the second back yet (I'm lazy too). The Palios, on the other hand, have never had any problems.

That's just my experience, though... kinda like lighters. Some people say Ronson Jetlites suck, I've had mine for about 4 years and never had a problem. Luck of the draw, I suppose...

kafreeman · 07-18-2011, 08:22 AM

Quote:

Originally Posted by DBall

I've had 2 XiKar's just stop working... haven't even bothered sending the second back yet (I'm lazy too). The Palios, on the other hand, have never had any problems.

That's just my experience, though... kinda like lighters. Some people say Ronson Jetlites suck, I've had mine for about 4 years and never had a problem. Luck of the draw, I suppose...

No experience on the palios, but ive picked up 3 Ronson's.... one works, one half works, ones a POS that never worked.

LasciviousXXX · 07-18-2011, 08:47 AM

I own 5 Palios and I've never experienced a problem like you have. My experience has always been great with them. Definitely send it in

poker · 07-18-2011, 08:50 AM

Like Týr, I also own around 5-6 Palios and never had a problem like you experienced.

massphatness · 07-18-2011, 08:53 AM

Quote:

Originally Posted by Stevez

have others experienced problems with these cutters or am I just "bad luck".

I would tend to say you've had some bad luck -- I've never heard of guys have repeat issues with Palios. I've never personally had a problem with any of mine, and if there were significant repeat issues, I wouldn't think Palio would be as beloved as they are.

You're going to have to get a new cutter anyway -- why pay for one? Send in the Palio and have them replace it. Here's to the third time being a charm!

icehog3 · 07-18-2011, 09:06 AM

I use my Palio almost every day, and haven't had an issue in over 5 years of use.

DPD6030 · 07-18-2011, 09:24 AM

When I cut cigars I use my palio. I've had xikar and others and sold, gifted or traded those out. I love my palio. Like others have said...send it in and get a new one.

07-18-2011, 09:26 AM

Stevez, send it back to me, and I will get you out a new one.

tenbaseg · 07-18-2011, 09:26 AM

IIRC, If you are local to a shop that sells them, you can just go in and exchange it. It shouldn't need to be the shop that sold it to you.

kelmac07 · 07-18-2011, 09:39 AM

Stevez, you and Tbone are the only two BOTLs that I have ever heard this with. Tbone went through five Palios. I have had the same one for over 2.5 years with no issues at all.

landhoney · 07-18-2011, 10:04 AM

I'm at 4+ years, with mine and it is still going strong.

Don Fernando · 07-18-2011, 10:14 AM

Quote:

Originally Posted by Stevez

I know that Palio's are loved by most of the brothers here and I may be opening a door that others don't want opened. But, I invested in a Palio about a year and half ago and it cut great for awhile. Then, it totally came apart and I sent it in and it was replaced with no questions/concerns, etc. Great service from a brother here. Just recently one of the blades fell out. Now, I'm not hard on cutters by any means, but I have to question the durability of these cutters. It's a pain in the a3$#SSS to have to send this back even though the warranty is great and I know it will be covered. I'm just lazy, I know, and I will do it. My question is have others experienced problems with these cutters or am I just "bad luck". Maybe it's user error, I don't know. Thanks. Steve

been using palio's for a couple of years, never had any problems

STEVE S · 07-18-2011, 10:16 AM

I'v been using my Palio for 5 years, and have had no problems. One of my freinds has been using his for 19 years, and it is still going strong. Please send it back and hopefully #3 is the charm.

07-18-2011, 10:31 AM

I have only had one but it was a great cutter. I lost it last year though and need to pickup another one.

Stevez · 07-18-2011, 10:32 AM

Thanks all and I will send it back in. Ron, it will be on its way soon and I hope no one here thinks I was trying to call anyone out. Not at all. I have dealt with Ron before and it was a fantastic experience. I will send it back for sure and thanks again. steve

markem · 07-18-2011, 10:38 AM

Ron and Palio are good people and it is never wrong to see if your experience is an anomaly or not. I hope that your bad luck with the Palio is over and that the new one serves you for years to come.

area51 · 07-18-2011, 10:40 AM

Back in Jan I had a blade fall out as well. I wound up just tossing it though :/

Ranger_B · 07-18-2011, 11:14 AM

Mine has been around the world two times with me in some of the hottest and coldest places over the last 5 years and is still my sharpest cutter. I am glad you are going to send it in and get another. That is why the warranty is there. I am sure it is bad luck and the 3rd time is the charm.

07-18-2011, 07:39 AM	#1
Stevez Adjusting to the Life Join Date: Apr 2010 First Name: Steve Location: Louisville, Kentucky Posts: 487 Trading: (7)	Palio Concerns - I know that Palio's are loved by most of the brothers here and I may be opening a door that others don't want opened. But, I invested in a Palio about a year and half ago and it cut great for awhile. Then, it totally came apart and I sent it in and it was replaced with no questions/concerns, etc. Great service from a brother here. Just recently one of the blades fell out. Now, I'm not hard on cutters by any means, but I have to question the durability of these cutters. It's a pain in the a3$#SSS to have to send this back even though the warranty is great and I know it will be covered. I'm just lazy, I know, and I will do it. My question is have others experienced problems with these cutters or am I just "bad luck". Maybe it's user error, I don't know. Thanks. Steve

07-18-2011, 07:50 AM	#2
RonC Guest Posts: n/a	Re: Palio Concerns - Steve, I would say that my return rate is under 1%. Of all the cutters out there that sell in the same price range, I am pretty sure that the Palio return rate is the lowest.

07-18-2011, 08:47 AM	#5
LasciviousXXX Team of 11...Always Join Date: Oct 2008 First Name: Týr Location: New Orleans Posts: 4,579 Trading: (8)	Re: Palio Concerns - I own 5 Palios and I've never experienced a problem like you have. My experience has always been great with them. Definitely send it in

07-18-2011, 08:50 AM	#6
poker 1:11 Join Date: Oct 2008 First Name: Kelly Location: SoCal Posts: 5,280 Trading: (7)	Re: Palio Concerns - Like Týr, I also own around 5-6 Palios and never had a problem like you experienced. __________________ Cigar Asylum: A cigar board birthed without agendas, without profiting, and without advertisements. Amor puro Character is what you do when no one is watching

07-18-2011, 09:06 AM	#8
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 71,441 Trading: (60)	Re: Palio Concerns - I use my Palio almost every day, and haven't had an issue in over 5 years of use. __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

07-18-2011, 09:24 AM	#9
DPD6030 Shepard of the sheeple Join Date: Oct 2008 First Name: Andrew Location: The Mitten Posts: 7,166 Trading: (151)	Re: Palio Concerns - When I cut cigars I use my palio. I've had xikar and others and sold, gifted or traded those out. I love my palio. Like others have said...send it in and get a new one.

07-18-2011, 09:26 AM	#10
RonC Guest Posts: n/a	Re: Palio Concerns - Stevez, send it back to me, and I will get you out a new one.

07-18-2011, 09:26 AM	#11
tenbaseg Saying no to daily deals! Join Date: Oct 2008 First Name: Garrett Location: Masshole Nation Posts: 1,094 Trading: (40)	Re: Palio Concerns - IIRC, If you are local to a shop that sells them, you can just go in and exchange it. It shouldn't need to be the shop that sold it to you.

07-18-2011, 09:39 AM	#12
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Palio Concerns - Stevez, you and Tbone are the only two BOTLs that I have ever heard this with. Tbone went through five Palios. I have had the same one for over 2.5 years with no issues at all. __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"

07-18-2011, 10:04 AM	#13
landhoney Mr. Charisma Join Date: Oct 2008 First Name: Seth Location: In the forest Posts: 2,639 Trading: (32)	Re: Palio Concerns - I'm at 4+ years, with mine and it is still going strong. __________________ Fields (to a heckling youngster): You're about to fall heir to a kitten stocking. Kid: What's a kitten stocking? Fields: A sock on the puss!

07-18-2011, 10:16 AM	#15
STEVE S Have My Own Room Join Date: Jan 2010 First Name: Steve Location: Coconut Creek, Fl. Posts: 1,092 Trading: (1)	Re: Palio Concerns - I'v been using my Palio for 5 years, and have had no problems. One of my freinds has been using his for 19 years, and it is still going strong. Please send it back and hopefully #3 is the charm. __________________ Smoking cigars is a hobby and a great way to pass the time of day!

07-18-2011, 10:31 AM	#16
baddevildog82 Guest Posts: n/a	Re: Palio Concerns - I have only had one but it was a great cutter. I lost it last year though and need to pickup another one.

07-18-2011, 10:32 AM	#17
Stevez Adjusting to the Life Join Date: Apr 2010 First Name: Steve Location: Louisville, Kentucky Posts: 487 Trading: (7)	Re: Palio Concerns - Thanks all and I will send it back in. Ron, it will be on its way soon and I hope no one here thinks I was trying to call anyone out. Not at all. I have dealt with Ron before and it was a fantastic experience. I will send it back for sure and thanks again. steve

07-18-2011, 10:38 AM	#18
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,625 Trading: (47)	Re: Palio Concerns - Ron and Palio are good people and it is never wrong to see if your experience is an anomaly or not. I hope that your bad luck with the Palio is over and that the new one serves you for years to come. __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx

07-18-2011, 10:40 AM	#19
area51 Blowing Smoke Rings Join Date: Sep 2010 First Name: Ken Location: Tejas Posts: 1,259 Trading: (3)	Re: Palio Concerns - Back in Jan I had a blade fall out as well. I wound up just tossing it though :/ __________________

07-18-2011, 11:14 AM	#20
Ranger_B Have My Own Room Join Date: Apr 2009 First Name: Frank Location: North Carolina Posts: 1,321 Trading: (31)	Re: Palio Concerns - Mine has been around the world two times with me in some of the hottest and coldest places over the last 5 years and is still my sharpest cutter. I am glad you are going to send it in and get another. That is why the warranty is there. I am sure it is bad luck and the 3rd time is the charm.