Mad as heck at a retailer

[JJG]

They may be a perfectly respectable vendor and I support your decision not to name names but, advertising that you have something in stock when you don't is just bad business. If it was an honest inventory mistake, just admit to it and move on. Being shady or not forthcoming with info only makes the situation worse.

There is an argument to be made for naming names however. A few months ago a certain (former) member of this board was d*cking people around on trades. He got away with it for a while too because none of us wanted to call him out in front of everybody.

I say keep it out of the papers unless you think they're doing this to all their customers.

[MajorCaptSilly]

Originally Posted by captain53

PM the member give him the opportunity to correct everything and if that fails let it all fall out. If he corrects it let the masses know he did so and The End.

Fantastic idea and done! Thanks for the advice.

MCS

[kaisersozei]

If you're still unable to get these in a bit, Scott, let me know and I can hook you up. They're everywhere around these parts...

[Genetic Defect]

pm inbound

[BlackDog]

Originally Posted by MajorCaptSilly

One of our members works there. I'm quite torn.

That makes the situation much more difficult. I understand your concern.

[chippewastud79]

Booyah?

[MajorCaptSilly]

Originally Posted by Big Vito

pm inbound

Who'd you PM? Cigar Pope?

MCS

[MedicCook]

Originally Posted by MajorCaptSilly

Who'd you PM? Cigar Pope?

MCS

He never actually said he pm'd you.

[Genetic Defect]

Pm is stuck in customs

[MajorCaptSilly]

Originally Posted by Big Vito

Pm is stuck in customs

I was really counting on that PM for prom.

MCS

[Genetic Defect]

Some agent is probably going to take my pm home and enjoy it

[Brooks W]

I have that happen ALL the time, where a vendor says they have something in stock, lets you order it, lets you pay for it, charges your card, then tells you it is "Backordered" and could take like 3 weeks...

As far as I am concerned, it is dishonest to accept money without having the items in stock (what happens if they never come?), and I refuse to use vendors who use this practice (after I find out, of course)...

There are PLENTY of great places to buy cigars...

JMHO...

~brooks

[Starscream]

Originally Posted by Big Vito

pms inbound

What Perry really meant.





That sucks, Scott. I remember you making the post almost two weeks ago stating that you just made this purchase. It sucks even worse when it's a purchase that you get really excited over.

[Texan in Mexico]

Originally Posted by MajorCaptSilly

I was really counting on that PM for prom.

MCS

Ha ha ha ha ha ha ha, I havent laughed that hard for a while, thanks Scott.

All I can say is what the Great Gildersleeve would have said in this case, the great man would have said Zeek!

[Sr Mike]

A respectable vendor would have called you to let you know they were back ordered before charging your card.

Originally Posted by Sr Mike

A respectable vendor would have called you to let you know they were back ordered before charging your card.

Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.

[MajorCaptSilly]

Originally Posted by leafandale

Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.

I'll keep you in mind for my next order!

MCS

[kelmac07]

Originally Posted by leafandale

Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.

[Brooks W]

Leaf and Ale is good people

~brooks

[Chris.]

Originally Posted by leafandale

Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.

And that's how it should be. It's understood that there is a delay in inventory updates on websites. That doesn't give any site the right to take someones money for an item they aren't prepared to ship out immediately. I say, call the place out so we may all be warned of their shady practices and lax customer service..