Traeger, you have to be kidding me

markem · 04-07-2014, 12:13 PM

Some of you will recall that last spring when I took out my traeger smoker that it died. The culprit turned out to be that I had left pellets in the auger and they swelled and jammed the auger taking the motor and possibly the circuit board with it. Okay, my bad.

So this past season I was very careful with my new $600+ traeger and at the end of the season, not only ran the auger dry but used the shop vac to both suck out dust and blow out dust. I covered the grill with the official traeger cover and stored it in the storage shed out of the elements.

Fast forward to today. I cleaned the whole thing yesterday and was happy. It was good to go and I planned on baby back ribs for dinner tonight. I'm drooling.

This morning, I plug in the traeger and turn it on to the lowest setting. I have no pellets in it as I want to make sure that the auger is working (see note on last year). Immediately trips the GFI. Reset, runs for a few, trips the GFI. Hmmm. Move it to a different circuit. Seems to work. Okay, that's fine for now. Reset GFI but leave traeger plugged in to the other circuit.

Runs on low for about 10 minutes just fine. However, when I turn the temp up, the auger does not increase speed as it normally should. hmmm, says me, this looks suspicious. The auger is turning but perhaps it is working too hard. I suspect some corrosion in the auger feed tube, which moves pellets to the ignition box. Nothing that I can really do except let it run and see if it will break loose whatever may be sticking. Still have an empty pellet box.

After about 10 minutes, the auger quits turning. It didn't trip the circuit, but it has all the signs of a blown auger motor (recall that I've been though this before). Call traeger and explain the situation. No chit, this is basically how the call went.

them: I understand your frustration, sir, but am I to understand that you did not store the unit in a heated location with low humidity. (they really meant some place where the temps don't get to freezing)

me: This is Oregon. I followed the instructions for storage to the letter, which didn't include heated and low humidity storage.

them: Well, sir, it sounds like you got some corrosion in the feed tube based on improper storage.

me: While the statement about corrosion may be correct, the statement about improper storage is not. These things are designed, and used to be built, 20 miles from my house. How can traeger build a product not designed to be used where it was built?

them: I do not have the answer to that question, sir. Since it is an improper storage issue, it is not covered by the warranty. You will have to contact your local traeger outlet and purchase another one.

me: <edited for family viewing>

The quality has been dropping for years and got really poor once they shipped to China. Although to be fair, the Chinese models don't seem to have the poor weld quality of the ones made in Pennsylvania.

I'm done. No more traegers for me. I can't afford to spend $600 on a product that lasts one year and fails because you followed their instructions. For those of you who bought on my recommendation, well, I'm sorry. I'm off to return the pellets I just bought and look at new systems.

sigh. pissed off. not happy.

Stevez · 04-07-2014, 12:17 PM

That's a *****. Sorry for that experience and I'd be royally pissed too. Try a Weber Smoky Mountain. More work, but cheaper and last forever.

CigarNut · 04-07-2014, 12:19 PM

Sorry to hear about this Mark. It's too bad that there was no way to resolve this issue with them. It really does sound like it is their fault.

pnoon · 04-07-2014, 12:39 PM

Sorry to hear that they failed to make things right, Mark.
Sounds to me like more of a problem with Customer Support than the product itself. I would write a polite but blunt email to corporate. Maybe they will override what the CSR told you.

markem · 04-07-2014, 12:44 PM

Quote:

Originally Posted by pnoon

Sorry to hear that they failed to make things right, Mark.
Sounds to me like more of a problem with Customer Support than the product itself. I would write a polite but blunt email to corporate. Maybe they will override what the CSR told you.

A friend's brother works for Traeger and is one of the heads of customer support. I've asked her to have the brother call me. Basically, if normal storage conditions in Oregon are too tough on a traeger, then I don't want one. I am not moving a car out of the garage just to accommodate this thing. Best bet is that they send me a new motor which I get to replace and I remove the auger and basically resurface the interior of the feed tube at my own cost. I somehow doubt that they would be willing to send me a new auger/burn assembly. None of that will result in me being happy. Buying it back would make me happy, but that is unlikely.

pnoon · 04-07-2014, 12:49 PM

Quote:

Originally Posted by markem

A friend's brother works for Traeger and is one of the heads of customer support. I've asked her to have the brother call me. Basically, if normal storage conditions in Oregon are too tough on a traeger, then I don't want one. I am not moving a car out of the garage just to accommodate this thing. Best bet is that they send me a new motor which I get to replace and I remove the auger and basically resurface the interior of the feed tube at my own cost. I somehow doubt that they would be willing to send me a new auger/burn assembly. None of that will result in me being happy. Buying it back would make me happy, but that is unlikely.

Can't say that I blame you.

tsolomon · 04-07-2014, 01:58 PM

Sucks to hear that as I had a similar problem with my Traegar the first winter. I was able to get it unjammed before doing any serious damage to it. I now try minmize the number of pellets in the hopper when I'm done cooking. We had a pretty bad winter here in Maryland this past year and I continued to use the Traegar all winter. I'm a bit puzzled by the improper storage as it is designed to be used outside and the only blip about I can find about storage is this.

If the grill is stored outside during the rainy season, care should be taken to ensure that water does not get into the pellet hopper. Wood pellets, when wet, expand greatly and will jam your Auger. A Traegar Grill cover to protect the grill is highly recommended.

I can't find any warranty information on the Traegar site.

markem · 04-07-2014, 02:01 PM

Quote:

Originally Posted by tsolomon

Sucks to hear that as I had a similar problem with my Traegar the first winter. I was able to get it unjammed before doing any serious damage to it. I now try minmize the number of pellets in the hopper when I'm done cooking. We had a pretty bad winter here in Maryland this past year and I continued to use the Traegar all winter. I'm a bit puzzled by the improper storage as it is designed to be used outside and the only blip about I can find about storage is this.

If the grill is stored outside during the rainy season, care should be taken to ensure that water does not get into the pellet hopper. Wood pellets, when wet, expand greatly and will jam your Auger. A Traegar Grill cover to protect the grill is highly recommended.

I can't find any warranty information on the Traegar site.

It's a one year warranty for manufacturer defects. I was bit last year by the hopper with pellets and so bought a new one. This time, I don't buy improper storage with the traeger grill cover and storing it inside my storage shed were the interior never gets wet.

T.G · 04-07-2014, 12:48 PM

Damn, that sucks.

There's always MAK grills, also located up in Oregon IIRC, but, their pricing starts above where Traeger's stop.

A 22" WSM or a larger BGE with a BBQ Guru or Stoker controller can do some great stuff. Some of the BBQ Gurus (like the CyberQ) and all the Stokers even have web interfaces on them.

icehog3 · 04-07-2014, 03:05 PM

I wouldn't be happy either, Mark, and they had better hope I wasn't within driving distance of their place.

jonumberone · 04-07-2014, 03:06 PM

Sucks to hear, Mark.
I received some poor customer service from them last season and thought maybe I just had a bad rep helping me.
I guess this is more the norm now?
Hopefully you can get this made right.

CRIMPS · 04-07-2014, 03:23 PM

I vote for getting a drum smoker. Not that you asked...

mk05 · 04-07-2014, 03:49 PM

That is surely the most infuriating thing, when you buy a thing and it does not perform the way you thought it would.

Loyal ECB (el cheapo Brinkmann) aficionado since that one day when I almost burned my house down as a kid in Milwaukie. Come back to charcoal Mr. Mark!

ThePict · 04-07-2014, 04:19 PM

That really sucks Mark. Never had that issue myself, but living down here in a warm, sunny climate likely has a great deal to do with that. I use my Traeger year round so that may have a bit to do with it as well.
I remember my BIL Mike had that issue once with a US built model that he keeps on his covered porch, but since he started emptying the hopper for your ten month rainy season he hasn't had any issues.
If your going back to charcoal take a look at the Big Green Egg. We love ours and it gets as much use as the Traeger does. We often find ourselves debating which unit to use as each of them have unique qualities. You can tell a serious BBQ day at my house when we get them both going at once!

gravel · 04-07-2014, 04:48 PM

Thanks for posting this markem. As I live just south of you, I can remove Traeger from my planned (and saved for) purchases this Spring.

markem · 04-07-2014, 04:58 PM

Quote:

Originally Posted by gravel

Thanks for posting this markem. As I live just south of you, I can remove Traeger from my planned (and saved for) purchases this Spring.

If you can store it in a garage, or pack it with kitty littler, then it may be fine. When they work they are great. I may just have rotten luck.

Wish I could afford a big green egg, but that's not gonna happen

edit: I found that I can get the large big green egg local, assembled by the BGE rep, for $799. Basically the same price as a new traeger...

bvilchez · 04-07-2014, 10:55 PM

How about reporting it to the BBB? That ALWAYS catches a corporations eyes and mandates they take action within 30 days or their rating drops.

Steve · 04-08-2014, 07:12 AM

Man, I hate to hear this. Makes me love my simple old-fashioned stick burner even more.

kydsid · 04-08-2014, 08:53 AM

Sorry for the piss poor customer service. Sad really. As another note for the big green egg I've had nothing but great service from my bge dealer and bge corporate.

Tip for you though on a bge: in wet environments after a cook when its cool reopen the vents. Keeps things from growing inside. But that's the only thing I do with mine that sits outside on am uncovered deck.

shilala · 04-08-2014, 09:00 AM

Sorry you learned this crappy lesson, but I very much appreciate you sharing it, Mark.

While I'm sure there's all kinds of workarounds to keep one of these things running, it's pretty obvious that it's a crap design that makes money, so there's no sense in Traeger going back in and fixing what sells.
It's a typical barely-working business model that'll make them go away soon. Thank goodness.

04-07-2014, 12:13 PM	#1
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,625 Trading: (47)	Traeger, you have to be kidding me Some of you will recall that last spring when I took out my traeger smoker that it died. The culprit turned out to be that I had left pellets in the auger and they swelled and jammed the auger taking the motor and possibly the circuit board with it. Okay, my bad. So this past season I was very careful with my new $600+ traeger and at the end of the season, not only ran the auger dry but used the shop vac to both suck out dust and blow out dust. I covered the grill with the official traeger cover and stored it in the storage shed out of the elements. Fast forward to today. I cleaned the whole thing yesterday and was happy. It was good to go and I planned on baby back ribs for dinner tonight. I'm drooling. This morning, I plug in the traeger and turn it on to the lowest setting. I have no pellets in it as I want to make sure that the auger is working (see note on last year). Immediately trips the GFI. Reset, runs for a few, trips the GFI. Hmmm. Move it to a different circuit. Seems to work. Okay, that's fine for now. Reset GFI but leave traeger plugged in to the other circuit. Runs on low for about 10 minutes just fine. However, when I turn the temp up, the auger does not increase speed as it normally should. hmmm, says me, this looks suspicious. The auger is turning but perhaps it is working too hard. I suspect some corrosion in the auger feed tube, which moves pellets to the ignition box. Nothing that I can really do except let it run and see if it will break loose whatever may be sticking. Still have an empty pellet box. After about 10 minutes, the auger quits turning. It didn't trip the circuit, but it has all the signs of a blown auger motor (recall that I've been though this before). Call traeger and explain the situation. No chit, this is basically how the call went. them: I understand your frustration, sir, but am I to understand that you did not store the unit in a heated location with low humidity. (they really meant some place where the temps don't get to freezing) me: This is Oregon. I followed the instructions for storage to the letter, which didn't include heated and low humidity storage. them: Well, sir, it sounds like you got some corrosion in the feed tube based on improper storage. me: While the statement about corrosion may be correct, the statement about improper storage is not. These things are designed, and used to be built, 20 miles from my house. How can traeger build a product not designed to be used where it was built? them: I do not have the answer to that question, sir. Since it is an improper storage issue, it is not covered by the warranty. You will have to contact your local traeger outlet and purchase another one. me: <edited for family viewing> The quality has been dropping for years and got really poor once they shipped to China. Although to be fair, the Chinese models don't seem to have the poor weld quality of the ones made in Pennsylvania. I'm done. No more traegers for me. I can't afford to spend $600 on a product that lasts one year and fails because you followed their instructions. For those of you who bought on my recommendation, well, I'm sorry. I'm off to return the pellets I just bought and look at new systems. sigh. pissed off. not happy. __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx

04-07-2014, 12:17 PM	#2
Stevez Adjusting to the Life Join Date: Apr 2010 First Name: Steve Location: Louisville, Kentucky Posts: 487 Trading: (7)	Re: Traeger, you have to be kidding me That's a *****. Sorry for that experience and I'd be royally pissed too. Try a Weber Smoky Mountain. More work, but cheaper and last forever.

04-07-2014, 12:19 PM	#3
CigarNut Fck Cancer! Join Date: Jan 2009 First Name: Michael Location: Clermont, Florida Posts: 18,042 Trading: (111*)	Re: Traeger, you have to be kidding me Sorry to hear about this Mark. It's too bad that there was no way to resolve this issue with them. It really does sound like it is their fault. __________________ Need Beads? Need Five Finger Bags? 2 of 3 Requirements for use of the CA Rolodex: 100 posts/ 60 day membership/ participation in trade (trader rating). New members can be added at any time.

04-07-2014, 12:39 PM	#4
pnoon YNWA Join Date: Oct 2008 First Name: Peter Location: San Diego Posts: 29,919 Trading: (20)	Re: Traeger, you have to be kidding me Sorry to hear that they failed to make things right, Mark. Sounds to me like more of a problem with Customer Support than the product itself. I would write a polite but blunt email to corporate. Maybe they will override what the CSR told you. __________________ Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are. -John Wooden

04-07-2014, 01:58 PM	#7
tsolomon Have My Own Room Join Date: Oct 2008 First Name: Tom Location: The Villages, FL Posts: 1,246 Trading: (31)	Re: Traeger, you have to be kidding me Sucks to hear that as I had a similar problem with my Traegar the first winter. I was able to get it unjammed before doing any serious damage to it. I now try minmize the number of pellets in the hopper when I'm done cooking. We had a pretty bad winter here in Maryland this past year and I continued to use the Traegar all winter. I'm a bit puzzled by the improper storage as it is designed to be used outside and the only blip about I can find about storage is this. If the grill is stored outside during the rainy season, care should be taken to ensure that water does not get into the pellet hopper. Wood pellets, when wet, expand greatly and will jam your Auger. A Traegar Grill cover to protect the grill is highly recommended. I can't find any warranty information on the Traegar site.

04-07-2014, 12:48 PM	#9
T.G Grrrrrr Join Date: Mar 2009 First Name: The Other Adam Posts: 15,557 Trading: (37)	Re: Traeger, you have to be kidding me Damn, that sucks. There's always MAK grills, also located up in Oregon IIRC, but, their pricing starts above where Traeger's stop. A 22" WSM or a larger BGE with a BBQ Guru or Stoker controller can do some great stuff. Some of the BBQ Gurus (like the CyberQ) and all the Stokers even have web interfaces on them.

04-07-2014, 03:05 PM	#10
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 71,440 Trading: (60)	Re: Traeger, you have to be kidding me I wouldn't be happy either, Mark, and they had better hope I wasn't within driving distance of their place. __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

04-07-2014, 03:06 PM	#11
jonumberone Raw Dog Join Date: Jun 2010 First Name: Dom Location: Exit 8A Posts: 6,484 Trading: (62)	Re: Traeger, you have to be kidding me Sucks to hear, Mark. I received some poor customer service from them last season and thought maybe I just had a bad rep helping me. I guess this is more the norm now? Hopefully you can get this made right. __________________ Sex junkie looking for a dealer

04-07-2014, 03:23 PM	#12
CRIMPS Benn/Seguin best friends Join Date: Sep 2010 First Name: Zach Location: North Texas Posts: 1,520 Trading: (50)	Re: Traeger, you have to be kidding me I vote for getting a drum smoker. Not that you asked...

04-07-2014, 03:49 PM	#13
mk05 Have My Own Room Join Date: Jul 2012 Posts: 1,331 Trading: (2)	Re: Traeger, you have to be kidding me That is surely the most infuriating thing, when you buy a thing and it does not perform the way you thought it would. Loyal ECB (el cheapo Brinkmann) aficionado since that one day when I almost burned my house down as a kid in Milwaukie. Come back to charcoal Mr. Mark!

04-07-2014, 04:19 PM	#14
ThePict Is it time for SoCal yet? Join Date: Oct 2008 Location: In my cave grooving with my furry friends Posts: 228 Trading: (0)	Re: Traeger, you have to be kidding me That really sucks Mark. Never had that issue myself, but living down here in a warm, sunny climate likely has a great deal to do with that. I use my Traeger year round so that may have a bit to do with it as well. I remember my BIL Mike had that issue once with a US built model that he keeps on his covered porch, but since he started emptying the hopper for your ten month rainy season he hasn't had any issues. If your going back to charcoal take a look at the Big Green Egg. We love ours and it gets as much use as the Traeger does. We often find ourselves debating which unit to use as each of them have unique qualities. You can tell a serious BBQ day at my house when we get them both going at once!

04-07-2014, 04:48 PM	#15
gravel Still Washing My Back Join Date: Mar 2014 First Name: Geoff Location: Oregon Posts: 262 Trading: (3)	Re: Traeger, you have to be kidding me Thanks for posting this markem. As I live just south of you, I can remove Traeger from my planned (and saved for) purchases this Spring.

04-07-2014, 10:55 PM	#17
bvilchez En búsqueda..... Join Date: Oct 2008 First Name: Bolivar aka Jay Location: Back in SoCal Posts: 3,202 Trading: (76)	Re: Traeger, you have to be kidding me How about reporting it to the BBB? That ALWAYS catches a corporations eyes and mandates they take action within 30 days or their rating drops.

04-08-2014, 07:12 AM	#18
Steve Dad Jokester Supreme Join Date: Oct 2008 First Name: Steve Location: 17 R 435648 3354895 Posts: 7,715 Trading: (6)	Re: Traeger, you have to be kidding me Man, I hate to hear this. Makes me love my simple old-fashioned stick burner even more. __________________ ...So don't sit upon the shoreline and say you're satisfied, Choose to chance the rapids and dare to dance that tide

04-08-2014, 08:53 AM	#19
kydsid Ditat Deus Join Date: Apr 2009 First Name: Jason Location: Among the Pines Posts: 2,361 Trading: (46)	Re: Traeger, you have to be kidding me Sorry for the piss poor customer service. Sad really. As another note for the big green egg I've had nothing but great service from my bge dealer and bge corporate. Tip for you though on a bge: in wet environments after a cook when its cool reopen the vents. Keeps things from growing inside. But that's the only thing I do with mine that sits outside on am uncovered deck. __________________ Check out the Cigar Asylum Newbie Sampler Trade

04-08-2014, 09:00 AM	#20
shilala Dear Lord, Thank You. Join Date: Oct 2008 First Name: Scott Posts: 13,721 Trading: (252)	Re: Traeger, you have to be kidding me Sorry you learned this crappy lesson, but I very much appreciate you sharing it, Mark. While I'm sure there's all kinds of workarounds to keep one of these things running, it's pretty obvious that it's a crap design that makes money, so there's no sense in Traeger going back in and fixing what sells. It's a typical barely-working business model that'll make them go away soon. Thank goodness. __________________