Cigar International Customer Service

colinb913 · 01-23-2012, 09:41 PM

I bought into their La Perla Habana deal, 29.99 for a box. I figured why not, and went ahead and picked one up. On arrival I inspected and found two sticks that had cracks in them. I called CI, and they told me to call them and let them know the next time I place a order, and they would replace the two cracked cigars.

Sunday I placed a order for a box of PDR Limitada Robusto, called them, not expecting an answer on Sunday, and they hooked me up with two sticks of the La Perlas, no cost, no "send us a picture BS", or "That is out of our hands." Just honest customer service, very easy to work with, great people. I think I was on the phone with them for a total of four minutes.

CI, you have done it again. Outstanding service!!

PuffPuffGive1 · 01-23-2012, 09:43 PM

I love CI! Especially their Jam; GREAT deals and almost same week delivery!

colinb913 · 01-23-2012, 09:49 PM

Quote:

Originally Posted by PuffPuffGive1

I love CI! Especially their Jam; GREAT deals and almost same week delivery!

CI always gets to me within three days, but then again, I live a little bit closer to Pennsylvania than you do, my friend. :P

jluck · 01-23-2012, 09:55 PM

I agree! I had one bidding issue, one call,two minutes...fixed! There great so far.

14holestogie · 01-24-2012, 04:25 AM

I had my first contact with customer service yesterday after being shorted on my order (first issue in 50+ orders). No bs, quick resolution (at least once the replacements I was promised arrive).

emopunker2004 · 01-24-2012, 04:40 AM

Don't let Bill86 see this thread. He'll come in spewing CI hate speach!

irratebass · 01-24-2012, 06:57 AM

Glad it got resolved so quickly Colin, and $30 for a box is awesome!

ktblunden · 01-24-2012, 08:15 AM

Their customer service is definitely top-notch, particularly when you consider they're one of the largest retailers in the industry. Glad they took care of you, although it would have been nice if they had just replaced the sticks without waiting for you to give them more money first.

maninblack · 01-24-2012, 08:58 AM

Always been satisfied with them.

Blak Smyth · 01-24-2012, 09:01 AM

I had one issue with them, one issue only out of about 15 orders.

I ordered a Tat Miami and when it was time to ship they called and said they ran out of the Miami. They asked what I wanted to do and I said replace it with something similar, they replaced it with another Tat but it was of lesser value. I didn't really care but I remember it. Other than that slightly awkward experience I have had no problems except a beetle in a cheap stick that I did not complain about, just threw it out after freezing them all. I can't really blame them for these, if I had made a big deal about it they would have handled it I am sure, I am just not one to make a deal about things.

01-31-2012, 01:01 PM

Yah, their customer service is pretty good although I had an issue with them with two of my orders.

cjhalbrooks · 01-31-2012, 01:35 PM

When i was away at Army Training. They miss shipped my order to my home home. They charged me $20. But they gave me that back becouse they sent it to the wrong addy again. I have had no problems with them at all. I only order from them.

Digs · 01-31-2012, 02:34 PM

CI Is top notch - I have gotten a lot from them & CI bid and been to every Cigar Fest since 2005!

Taki · 01-31-2012, 02:36 PM

Never had a problem with CI, they have always taken care of any issues that may arise and then some, they always seem to add a stick or two in just for the trouble. I will recomend CI tp anyone

weak_link · 01-31-2012, 02:50 PM

They are my go-to NC vendor. I've had very few probelms but they took care of them in such a way that it was no hassle for me and they were quick to ship. When I had bugs w/ Famous they waited until they got the bad sticks back before reshipping. Not a huge thing but I appreciated CI having a little faith in me as a long time customer.

01-31-2012, 07:42 PM

yep. another plus for their service. bought some UHC's and one was cracked. emailed them and got a response that day saying to call next time i ordered and they would toss in a couple replacements. when I called in with my next order they tossed in 3 UHC's to replace the defective one and to make up for the inconviniance. I understand that issues will arise. its how the CSR handles it that keeps me happy.

Skywalker · 02-01-2012, 01:45 PM

Sweet!!!

01-23-2012, 09:41 PM	#1
colinb913 Workin' at a Cigar Shop Join Date: Feb 2010 First Name: Colin Location: Indiana Posts: 540 Trading: (1)	Cigar International Customer Service I bought into their La Perla Habana deal, 29.99 for a box. I figured why not, and went ahead and picked one up. On arrival I inspected and found two sticks that had cracks in them. I called CI, and they told me to call them and let them know the next time I place a order, and they would replace the two cracked cigars. Sunday I placed a order for a box of PDR Limitada Robusto, called them, not expecting an answer on Sunday, and they hooked me up with two sticks of the La Perlas, no cost, no "send us a picture BS", or "That is out of our hands." Just honest customer service, very easy to work with, great people. I think I was on the phone with them for a total of four minutes. CI, you have done it again. Outstanding service!! __________________ Carpe Diem.

01-23-2012, 09:43 PM	#2
PuffPuffGive1 I'm the one who knocks! Join Date: Nov 2011 First Name: Alan Location: Los Angeles, CA Posts: 167 Trading: (5)	Re: Cigar International Customer Service I love CI! Especially their Jam; GREAT deals and almost same week delivery!

01-23-2012, 09:55 PM	#4
jluck Way out there Join Date: Jan 2012 First Name: Jared Location: Oregon Posts: 1,289 Trading: (12)	Re: Cigar International Customer Service I agree! I had one bidding issue, one call,two minutes...fixed! There great so far.

01-24-2012, 04:25 AM	#5
14holestogie Serial banter killer Join Date: Oct 2008 First Name: Tim Location: Clintonville, WI Posts: 4,341 Trading: (52)	Re: Cigar International Customer Service I had my first contact with customer service yesterday after being shorted on my order (first issue in 50+ orders). No bs, quick resolution (at least once the replacements I was promised arrive). __________________ *I loves me a Parti*

01-24-2012, 04:40 AM	#6
emopunker2004 Central Fla rollin Join Date: Jan 2011 First Name: Justin Location: Winter Springs, FL Posts: 6,171 Trading: (46)	Re: Cigar International Customer Service Don't let Bill86 see this thread. He'll come in spewing CI hate speach! __________________ Cigar Asylum: Where all are equal, unless you are from CA, then you are more equal.

01-24-2012, 06:57 AM	#7
irratebass EMPEROR TOMPKINS Join Date: Aug 2011 First Name: Mickey Location: Mooresville, Indiana Posts: 8,313 Trading: (48)	Re: Cigar International Customer Service Glad it got resolved so quickly Colin, and $30 for a box is awesome! __________________

01-24-2012, 08:15 AM	#8
ktblunden Adjusting to the Life Join Date: Sep 2011 First Name: Kevin Location: Lancaster, CA Posts: 350 Trading: (6)	Re: Cigar International Customer Service Their customer service is definitely top-notch, particularly when you consider they're one of the largest retailers in the industry. Glad they took care of you, although it would have been nice if they had just replaced the sticks without waiting for you to give them more money first.

01-24-2012, 08:58 AM	#9
maninblack Will smoke for food Join Date: Jan 2010 First Name: Kevin Location: Where the hoot owls f$ck the chickens Posts: 10,637 Trading: (80)	Re: Cigar International Customer Service Always been satisfied with them. __________________ Proud member of the GMCGTPWHAFA

01-24-2012, 09:01 AM	#10
Blak Smyth Think Blue! Join Date: Jun 2011 First Name: SD Location: THE WOOD Posts: 8,486 Trading: (52)	Re: Cigar International Customer Service I had one issue with them, one issue only out of about 15 orders. I ordered a Tat Miami and when it was time to ship they called and said they ran out of the Miami. They asked what I wanted to do and I said replace it with something similar, they replaced it with another Tat but it was of lesser value. I didn't really care but I remember it. Other than that slightly awkward experience I have had no problems except a beetle in a cheap stick that I did not complain about, just threw it out after freezing them all. I can't really blame them for these, if I had made a big deal about it they would have handled it I am sure, I am just not one to make a deal about things. __________________ SUPPORT OUR TROOPS

01-31-2012, 01:01 PM	#11
timlisten Guest Posts: n/a	Re: Cigar International Customer Service Yah, their customer service is pretty good although I had an issue with them with two of my orders.

01-31-2012, 01:35 PM	#12
cjhalbrooks I am behind you. SHHHHH Join Date: Dec 2011 First Name: Cory Location: Under a Bridge, trying to find the troll who stole my soul. Posts: 1,370 Trading: (20)	Re: Cigar International Customer Service When i was away at Army Training. They miss shipped my order to my home home. They charged me $20. But they gave me that back becouse they sent it to the wrong addy again. I have had no problems with them at all. I only order from them. __________________ GMCGTPWHAF Tennessee Chapter. Down with the bloody BIG HEAD

01-31-2012, 02:34 PM	#13
Digs Adjusting to the Life Join Date: Dec 2011 First Name: Dennis Location: "The Wood" Posts: 498 Trading: (17)	Re: Cigar International Customer Service CI Is top notch - I have gotten a lot from them & CI bid and been to every Cigar Fest since 2005! __________________ A gun in your hand is better then a cop on the phone

01-31-2012, 02:36 PM	#14
Taki Welcome to the Layer Cake Join Date: Aug 2011 First Name: Taki Location: The Creek Posts: 2,271 Trading: (38)	Re: Cigar International Customer Service Never had a problem with CI, they have always taken care of any issues that may arise and then some, they always seem to add a stick or two in just for the trouble. I will recomend CI tp anyone __________________

01-31-2012, 02:50 PM	#15
weak_link The Stranger Join Date: Oct 2008 First Name: Eric Location: SF Bay Area, CA Posts: 1,263 Trading: (1)	Re: Cigar International Customer Service They are my go-to NC vendor. I've had very few probelms but they took care of them in such a way that it was no hassle for me and they were quick to ship. When I had bugs w/ Famous they waited until they got the bad sticks back before reshipping. Not a huge thing but I appreciated CI having a little faith in me as a long time customer.

01-31-2012, 07:42 PM	#16
schollianmj Guest Posts: n/a	Re: Cigar International Customer Service yep. another plus for their service. bought some UHC's and one was cracked. emailed them and got a response that day saying to call next time i ordered and they would toss in a couple replacements. when I called in with my next order they tossed in 3 UHC's to replace the defective one and to make up for the inconviniance. I understand that issues will arise. its how the CSR handles it that keeps me happy.

02-01-2012, 01:45 PM	#17
Skywalker BABOTL Join Date: Oct 2008 First Name: Dice Location: Galaxy Far Far Away Posts: 10,168 Trading: (18)	Re: Cigar International Customer Service Sweet!!! __________________ Smoke what you like!!!