Palio question

Dunkel · 06-28-2011, 07:42 PM

I bought my Palio from an online vendor. It has since become dull and doesn't cut well anymore. I can't remember the name of the vendor. I got it a year or so ago, it was a special that if you bought a Palio you got a free metal cigar stand with it. Any ideas what vendor it was? I need to return it and there is no B&M close to here. Any help would be greatly appreciated.

pnoon · 06-28-2011, 07:45 PM

The vendor would be Cigar Solutions. RonC is the owner and a member here.
I don't know how he (and online retailers) handle warranty returns but you can always contact Marc (OpusEx) at info@paliocutter.com. He will certainly take care of you.

Drez · 06-28-2011, 07:46 PM

Quote:

Originally Posted by Dunkel

I bought my Palio from an online vendor. It has since become dull and doesn't cut well anymore. I can't remember the name of the vendor. I got it a year or so ago, it was a special that if you bought a Palio you got a free metal cigar stand with it. Any ideas what vendor it was? I need to return it and there is no B&M close to here. Any help would be greatly appreciated.

Doug even though im not very close to you brother let me know if you cant find the vendor or b&m and you can mail it to me and ill go by the B&M by my house that is a palio dealer and get it swapped out for you buddy.

Dunkel · 06-28-2011, 07:52 PM

Thanks for the info Peter. I've sent Marc an e mail.

Thanks alot for the offer Frank. I'll see where my e mail gets me before giving you the chance to rebomb me by sending you my Palio. LOL

Update! Marc has already contacted me about the problem and it's all taken care of. Big thanks to Marc for such a quick and more than satisfactory response.

06-28-2011, 08:53 PM

Just mail the cutter back to me. As soon as I receive it, I will mail you another.

Mail to:

Cigar Solutions
10740 Rain Lilly Pass
Land O Lakes, FL 34638

pnoon · 06-28-2011, 09:11 PM

Quote:

Originally Posted by RonC

Just mail the cutter back to me. As soon as I receive it, I will mail you another.

Mail to:

Cigar Solutions
10740 Rain Lilly Pass
Land O Lakes, FL 34638

You rock, Ron.
I wasn't sure your policy with Palios.
Another reason why Cigar Solutions is a great place to do business.

ArgusP2 · 06-29-2011, 01:49 AM

Quote:

Originally Posted by pnoon

You rock, Ron.
I wasn't sure your policy with Palios.
Another reason why Cigar Solutions is a great place to do business.

Drez · 06-28-2011, 09:20 PM

Doug I don't need a excuse to rebomb you brother lol.

Glad you got this worked out.

Now what were we talking about...... Oh yea a bomb....

kelmac07 · 06-28-2011, 10:13 PM

Great customer service right there...from Ron & Marc!!

MarkinAZ · 06-28-2011, 10:22 PM

Quote:

Originally Posted by RonC

Just mail the cutter back to me. As soon as I receive it, I will mail you another.

Mail to:

Cigar Solutions
10740 Rain Lilly Pass
Land O Lakes, FL 34638

Owner of a Palio myself. Great customer service Ron

Quote:

Originally Posted by Drez

Doug I don't need a excuse to rebomb you brother lol.

Glad you got this worked out.

Now what were we talking about...... Oh yea a bomb....

It doesn't take much to give you a woody does it Frank?

Drez · 06-28-2011, 10:35 PM

Quote:

Originally Posted by MarkinCA

Owner of a Palio myself. Great customer service Ron

It doesn't take much to give you a woody does it Frank?

Lol

06-28-2011, 10:26 PM

Quote:

Originally Posted by kelmac07

Great customer service right there...from Ron & Marc!!

Bingo.

Kreth · 06-29-2011, 08:02 AM

Quote:

Originally Posted by kelmac07

Great customer service right there...from Ron & Marc!!

Posted via Mobile Device

Dunkel · 06-29-2011, 04:27 AM

Thank you for responding as well RonC. While I'm torn as what to do now that you both have offered to take care of it, I'm going to send it to Palio. The only reason for that decision is that Marc had already taken care of it. Thanks to all involved in taking care of my problem.

07-09-2011, 01:10 PM

Man, I've had my palio since 07 and it's still cutting like a champ! You must have a serious stick count on that thing! If a cutter could tell stories, LOL

07-12-2011, 04:34 PM

The Palio CS is just amazing- I had a very similar problem & outcome, and I will NEVER buy another brand of cutter. Just love that Palio!

07-12-2011, 07:40 PM

Palio makes it extremely easy for me to take care of customer returns. Funny thing is that of the few returns that I have received, most have not been bought from me.

07-28-2011, 01:16 AM

Quote:

Originally Posted by RonC

Palio makes it extremely easy for me to take care of customer returns. Funny thing is that of the few returns that I have received, most have not been bought from me.

I just got one from you buddy.

Weelok · 07-28-2011, 01:36 AM

I've been real happy with Palio as well. 07 cutter here as well but it's great to know if a problem pops up there is great customer support.

Can't remember where I bought mine?

07-28-2011, 08:31 AM

Quote:

Originally Posted by Wallbright

I just got one from you buddy.

Thanks

06-28-2011, 07:42 PM	#1
Dunkel Maduro & Oscuro Whore-O Join Date: Jun 2009 First Name: Doug Location: West by God Virginia Posts: 2,232 Trading: (75)	Palio question I bought my Palio from an online vendor. It has since become dull and doesn't cut well anymore. I can't remember the name of the vendor. I got it a year or so ago, it was a special that if you bought a Palio you got a free metal cigar stand with it. Any ideas what vendor it was? I need to return it and there is no B&M close to here. Any help would be greatly appreciated. __________________ Blue Label,Any Filipe Gregorio,Acid,Don Elias,El Mejor Espresso,Tierra del Sol

06-28-2011, 07:45 PM	#2
pnoon YNWA Join Date: Oct 2008 First Name: Peter Location: San Diego Posts: 29,919 Trading: (20)	Re: Palio question The vendor would be Cigar Solutions. RonC is the owner and a member here. I don't know how he (and online retailers) handle warranty returns but you can always contact Marc (OpusEx) at info@paliocutter.com. He will certainly take care of you. __________________ Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are. -John Wooden

06-28-2011, 07:52 PM	#4
Dunkel Maduro & Oscuro Whore-O Join Date: Jun 2009 First Name: Doug Location: West by God Virginia Posts: 2,232 Trading: (75)	Re: Palio question Thanks for the info Peter. I've sent Marc an e mail. Thanks alot for the offer Frank. I'll see where my e mail gets me before giving you the chance to rebomb me by sending you my Palio. LOL Update! Marc has already contacted me about the problem and it's all taken care of. Big thanks to Marc for such a quick and more than satisfactory response. __________________ Blue Label,Any Filipe Gregorio,Acid,Don Elias,El Mejor Espresso,Tierra del Sol Last edited by Dunkel; 06-28-2011 at 08:02 PM.

06-28-2011, 08:53 PM	#5
RonC Guest Posts: n/a	Re: Palio question Just mail the cutter back to me. As soon as I receive it, I will mail you another. Mail to: Cigar Solutions 10740 Rain Lilly Pass Land O Lakes, FL 34638

06-28-2011, 09:20 PM	#8
Drez The Warden Join Date: Jan 2010 First Name: Frank Location: Miami, FL Posts: 3,768 Trading: (35)	Re: Palio question Doug I don't need a excuse to rebomb you brother lol. Glad you got this worked out. Now what were we talking about...... Oh yea a bomb.... __________________ They aren't going to multiply....burn that b!tch!

06-28-2011, 10:13 PM	#9
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Palio question Great customer service right there...from Ron & Marc!! __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"

06-29-2011, 04:27 AM	#14
Dunkel Maduro & Oscuro Whore-O Join Date: Jun 2009 First Name: Doug Location: West by God Virginia Posts: 2,232 Trading: (75)	Re: Palio question Thank you for responding as well RonC. While I'm torn as what to do now that you both have offered to take care of it, I'm going to send it to Palio. The only reason for that decision is that Marc had already taken care of it. Thanks to all involved in taking care of my problem. __________________ Blue Label,Any Filipe Gregorio,Acid,Don Elias,El Mejor Espresso,Tierra del Sol

07-09-2011, 01:10 PM	#15
CigarDoc Guest Posts: n/a	Re: Palio question Man, I've had my palio since 07 and it's still cutting like a champ! You must have a serious stick count on that thing! If a cutter could tell stories, LOL

07-12-2011, 04:34 PM	#16
audio1der Guest Posts: n/a	Re: Palio question The Palio CS is just amazing- I had a very similar problem & outcome, and I will NEVER buy another brand of cutter. Just love that Palio!

07-12-2011, 07:40 PM	#17
RonC Guest Posts: n/a	Re: Palio question Palio makes it extremely easy for me to take care of customer returns. Funny thing is that of the few returns that I have received, most have not been bought from me.

07-28-2011, 01:36 AM	#19
Weelok I'm nuts for the place Join Date: Jul 2011 First Name: Dave Location: Reno, NV Posts: 4,106 Trading: (21)	Re: Palio question I've been real happy with Palio as well. 07 cutter here as well but it's great to know if a problem pops up there is great customer support. Can't remember where I bought mine?