Dave at Heartfelt is the best!

SUOrangeGuy · 10-30-2008, 02:55 PM

I ordered a brown cigar Bobken from Dave (Viper139) at Heartfelt last week sometime. I used the 10% off discount and got a great deal. When the ashtray arrived it was the tan color. I need it to match a buddies car interior so I sent him an email offering to exchange.

His response was to keep the tan and he'd send me a brown one. This in itself is great but here is the amazing part.

It arrived today and the return address was from one of his competitors!!

I can only assume that Dave was out of that particular color and in order to fulfill my order in a timely fashion he ordered another from someone else and had it sent to me. He must have also paid a higher price than I did.

I have never ever seen someone do this to make a customer happy.

Thanks Viper, Heartfelt is one amazing business.

zmancbr · 10-30-2008, 04:29 PM

Dave has some of the best service in this entire hobby. When I need something I always do my best to support his shop and buy from him. He definitely goes the extra mile to make the customer happy.

dunng · 10-30-2008, 05:09 PM

Not that I'm surprised, but that is going the extra mile for a customer!

10-30-2008, 02:55 PM	#1
SUOrangeGuy Escaped using raincoats Join Date: Oct 2008 Location: New York State Posts: 220 Trading: (24)	Dave at Heartfelt is the best! I ordered a brown cigar Bobken from Dave (Viper139) at Heartfelt last week sometime. I used the 10% off discount and got a great deal. When the ashtray arrived it was the tan color. I need it to match a buddies car interior so I sent him an email offering to exchange. His response was to keep the tan and he'd send me a brown one. This in itself is great but here is the amazing part. It arrived today and the return address was from one of his competitors!! I can only assume that Dave was out of that particular color and in order to fulfill my order in a timely fashion he ordered another from someone else and had it sent to me. He must have also paid a higher price than I did. I have never ever seen someone do this to make a customer happy. Thanks Viper, Heartfelt is one amazing business.

10-30-2008, 04:29 PM	#2
zmancbr CERTIFIED THREAD KILLER!! Join Date: Oct 2008 First Name: Zach Location: Color Red Posts: 1,692 Trading: (41)	Re: Dave at Heartfelt is the best! Dave has some of the best service in this entire hobby. When I need something I always do my best to support his shop and buy from him. He definitely goes the extra mile to make the customer happy.

10-30-2008, 05:09 PM	#3
dunng MassHole Join Date: Oct 2008 First Name: Greg Location: MassHole Posts: 4,719 Trading: (59)	Re: Dave at Heartfelt is the best! Not that I'm surprised, but that is going the extra mile for a customer! __________________ MassHole Banter