Palio Replacement Options?

Kreth · 11-08-2009, 01:28 PM

Lately I've been having some issues with my Palio. About half the time, the tabs that slide into the opposite end of the track will fold back, preventing the blades from closing completely and resulting in a ragged cut.
I'm sure the shop where I purchased my Palio would replace it no questions asked, but they're about an hour and a half away. So my question, how much of a stickler is Palio for doing returns through a retailer? Will they do a direct return/replacement?
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kenstogie · 11-08-2009, 01:32 PM

Quote:

Originally Posted by Kreth

Lately I've been having some issues with my Palio. About half the time, the tabs that slide into the opposite end of the track will fold back, preventing the blades from closing completely and resulting in a ragged cut.
I'm sure the shop where I purchased my Palio would replace it no questions asked, but they're about an hour and a half away. So my question, how much of a stickler is Palio for doing returns through a retailer? Will they do a direct return/replacement?
Posted via Mobile Device

I emailed Palio because one of the emblems fell out and the President of the company emailed me back who was glad to send me a new one. I had it within 2 days and he gave me two. I am sure you could simply send it back.

kelmac07 · 11-08-2009, 01:36 PM

Quote:

Originally Posted by kenstogie

I emailed Palio because one of the emblems fell out and the President of the company emailed me back who was glad to send me a new one. I had it within 2 days and he gave me two. I am sure you could simply send it back.

Same mere...I emailed Marc (OpusX) and he mailed me a few replacement emblems. But the deal can easily swap it out as well. Great customer service from Palio.

roughrider · 11-08-2009, 01:34 PM

I really like the Cuban Crafters cutter. Bryan Glenn did a review on it. It's on Youtube.

Poronico · 11-08-2009, 01:57 PM

*Cough* Cough* Xikar

Kreth · 11-08-2009, 02:01 PM

Quote:

Originally Posted by roughrider

I really like the Cuban Crafters cutter. Bryan Glenn did a review on it. It's on Youtube.

Quote:

Originally Posted by Poronico

*Cough* Cough* Xikar

Thanks, guys, but I'm not going to buy a new cutter when my Palio has a lifetime warranty. I've e-mailed Palio CS.
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Don Fernando · 11-08-2009, 02:06 PM

Marc will take care of you, Palio customer service is great (Davidoff should take them as an example).

Kreth · 11-08-2009, 02:10 PM

Quote:

Originally Posted by Don Fernando

Marc will take care of you, Palio customer service is great (Davidoff should take them as an example).

I was going to PM Marc (looks like he's been very responsive) but he posted a message on his profile asking people to e-mail CS.
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icehog3 · 11-08-2009, 02:21 PM

Marc's customer service and product is wonderful. I wouldn't give my money to any other cutter company, and I have tried pretty much all of them.

Kreth · 11-08-2009, 02:32 PM

Just out of curiosity, is the design still the same on the newer Palio cutters, with the tabs on the ends of the tracks?
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SmokinApe · 11-08-2009, 03:02 PM

the new palio is a litter thicker and the tabs are much more sturdy...

MarkinAZ · 11-08-2009, 03:24 PM

My Palio is still a cuttin'

Kreth · 11-08-2009, 03:58 PM

Quote:

Originally Posted by MarkinCA

My Palio is still a cuttin'

Each time the tabs bind on me, I'll flatten them back down and get one or two perfect cuts. Then I'll forget to check the tabs and BAM, usually on a cigar with a small cap to begin with.
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icehog3 · 11-08-2009, 04:21 PM

Quote:

Originally Posted by SmokinApe

the new palio is a litter thicker and the tabs are much more sturdy...

The action also seems smoother than the earlier version.

11-08-2009, 05:27 PM

You guys e-mailed Palio because your BOTL shields fell off? It's a $30 cutter, not a Rolex.

Tenor CS · 11-08-2009, 05:35 PM

Quote:

Originally Posted by Darrell

You guys e-mailed Palio because your BOTL shields fell off? It's a $30 cutter, not a Rolex.

LOL. But, considering how many of us started with el cheapo $5-10 cutters before upgrading to something more serious, $30+ is a pretty good amount of money to lay out for a cutter. If I was spending 6x more than I was used to, I'd expect it to be PERFECT as well. And, AFAIK, Palio has always made good on replacement shields.

kelmac07 · 11-08-2009, 06:00 PM

Quote:

Originally Posted by Darrell

You guys e-mailed Palio because your BOTL shields fell off? It's a $30 cutter, not a Rolex.

I hear ya Darrell...but mine fell off two hours after I bought it!!!

Volt · 11-08-2009, 06:32 PM

Quote:

Originally Posted by Darrell

You guys e-mailed Palio because your BOTL shields fell off? It's a $30 cutter, not a Rolex.

Actually when you can buy a $1 cutter all day long - the $45 I spent on mine does make it the "Rolex" version. .05 or $100, what ever I pay for anything I expect to get what I pay for. I'm not the Red Cross giving my money away. I'm just glad they are a great company with a great warranty.

tsolomon · 11-09-2009, 10:37 AM

I just don't get a clean cut with my Palio anymore, so I have switched back to my Xikar. It's too bad as it was a great cutter, but now it tends to crush rather than cut. I would like to mail it back to Palio as there isn't a retailer close to me.

Kreth · 11-09-2009, 10:41 AM

Quote:

Originally Posted by tsolomon

I just don't get a clean cut with my Palio anymore, so I have switched back to my Xikar. It's too bad as it was a great cutter, but now it tends to crush rather than cut. I would like to mail it back to Palio as there isn't a retailer close to me.

E-mail them: info@paliocutter.com
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11-08-2009, 01:28 PM	#1
Kreth Ronin smoker Join Date: Jan 2009 First Name: Jeff Location: Oneonta, NY Posts: 3,620 Trading: (14)	Palio Replacement Options? Lately I've been having some issues with my Palio. About half the time, the tabs that slide into the opposite end of the track will fold back, preventing the blades from closing completely and resulting in a ragged cut. I'm sure the shop where I purchased my Palio would replace it no questions asked, but they're about an hour and a half away. So my question, how much of a stickler is Palio for doing returns through a retailer? Will they do a direct return/replacement? Posted via Mobile Device

11-08-2009, 01:34 PM	#4
roughrider Feeling at Home Join Date: Oct 2008 Location: SF Bay Area Posts: 835 Trading: (24)	Re: Palio Replacement Options? I really like the Cuban Crafters cutter. Bryan Glenn did a review on it. It's on Youtube.

11-08-2009, 01:57 PM	#5
Poronico Teh Forever Noob Join Date: Aug 2009 First Name: Jesse Location: Bonney Lake, Wa Posts: 868 Trading: (5)	Re: Palio Replacement Options? Cough Cough* Xikar __________________ Fellows, leave the tight pants to the ladies. If I can count the coins in your pocket, you better use them to call the tailor. "TMIMITW"

11-08-2009, 02:06 PM	#7
Don Fernando Postwhore Join Date: Oct 2008 First Name: Ferdinand Location: Singapore Posts: 10,068 Trading: (29)	Re: Palio Replacement Options? Marc will take care of you, Palio customer service is great (Davidoff should take them as an example). __________________ check out my reviews on my blog.

11-08-2009, 02:21 PM	#9
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 71,284 Trading: (60)	Re: Palio Replacement Options? Marc's customer service and product is wonderful. I wouldn't give my money to any other cutter company, and I have tried pretty much all of them. __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

11-08-2009, 02:32 PM	#10
Kreth Ronin smoker Join Date: Jan 2009 First Name: Jeff Location: Oneonta, NY Posts: 3,620 Trading: (14)	Re: Palio Replacement Options? Just out of curiosity, is the design still the same on the newer Palio cutters, with the tabs on the ends of the tracks? Posted via Mobile Device

11-08-2009, 03:02 PM	#11
SmokinApe Have My Own Room Join Date: Oct 2008 First Name: Jeremy Posts: 1,267 Trading: (35)	Re: Palio Replacement Options? the new palio is a litter thicker and the tabs are much more sturdy...

11-08-2009, 03:24 PM	#12
MarkinAZ Formerly MarkinOR Join Date: Oct 2008 First Name: Mark Location: Sun City West, AZ Posts: 6,221 Trading: (40)	Re: Palio Replacement Options? My Palio is still a cuttin' __________________ "Don't worry, God will work out His plan for your life..." Psalm 138 8

11-08-2009, 05:27 PM	#15
Darrell Guest Posts: n/a	Re: Palio Replacement Options? You guys e-mailed Palio because your BOTL shields fell off? It's a $30 cutter, not a Rolex.

11-09-2009, 10:37 AM	#19
tsolomon Have My Own Room Join Date: Oct 2008 First Name: Tom Location: The Villages, FL Posts: 1,246 Trading: (31)	Re: Palio Replacement Options? I just don't get a clean cut with my Palio anymore, so I have switched back to my Xikar. It's too bad as it was a great cutter, but now it tends to crush rather than cut. I would like to mail it back to Palio as there isn't a retailer close to me.