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10-24-2008, 10:36 PM | #1 |
Captain Cannoli
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CAO f-up
Back in August I was smoking my first CAO gold. As I was smoking I noticed what felt like a hair sticking out of the head. I pulled out a 1.5 inch grey hair.
Needless to say I was grossed out, so much so that I wrote CAO customer service an email. Well, I had completely forgotten about it until last week when I got an email from the PR person. She apologized profusely but assured me that it was unlikely it was a human hair and probably a thread from the nylon string they tie the leafs together with. She also offer me a replacement stick, which I accepted. Below is what I got in the mail today. Im impressed with their customer service...except for the 2 month response time.
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"One fart can foul the air for everyone" - Esteemed philosopher "If avoiding the nasty $hit is being a snob, them I am guilty as charged."- Same esteemed philosopher. |
10-24-2008, 10:38 PM | #2 |
Going Commando
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Re: CAO f-up
I'd wait 2 months for that. unless it was a pube, I'd just puke and forget it ever happened.
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"Ray when someone asks you if your a GOD you say yes." |
10-24-2008, 10:46 PM | #3 | |
Captain Cannoli
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Re: CAO f-up
Quote:
but no, it was straight, thank God
__________________
"One fart can foul the air for everyone" - Esteemed philosopher "If avoiding the nasty $hit is being a snob, them I am guilty as charged."- Same esteemed philosopher. |
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10-24-2008, 10:48 PM | #4 |
Going Commando
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Re: CAO f-up
What? No good? Enjoy the sticks!
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"Ray when someone asks you if your a GOD you say yes." |
10-24-2008, 11:21 PM | #6 |
Guest
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Re: CAO f-up
glad they took care of you
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10-25-2008, 05:28 AM | #7 |
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Re: CAO f-up
You would think you would get a quicker response though.
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10-25-2008, 06:14 AM | #8 |
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Re: CAO f-up
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10-25-2008, 07:13 AM | #9 |
Ok, maybe just one.
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Re: CAO f-up
Wow, that's very bizzar. As for the time it took to reply I'm sure they get a lot of emails to go through. I'm dumbfounded that they would even respond. Great to hear you were taken care of.
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10-25-2008, 07:58 AM | #10 |
Adjusting to the Life
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Re: CAO f-up
I wrote CAO a couple years ago about a few sticks with burn problems and they sent me a nice letter and 5-pack sampler for free. They do have great customer service. It was a nice gesture.
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10-25-2008, 08:23 AM | #11 |
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Re: CAO f-up
i had the same thing happen^^ burn and draw problems on a few of thier sticks. after the wait for the reply, the promptly shipped out a pack (5 pc's) of mx2 daggers, 2 brazillia, a cx2, and an america(robusto). was very impressed.
james |
10-25-2008, 02:39 PM | #13 |
Smoke me if you can...
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Re: CAO f-up
What they didn't tell you was that is what they add for flavor. check out the new smokes to make sure they didn't add any more.
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There are five things that make life worth living: a good relationship with God, a good woman, good health, good friends, and a fine cigar." Just say NO to SCHIP and Cigar taxes! |