Don't buy a Dell

forgop · 12-08-2011, 01:17 PM

Unless you appreciate 3 hours worth of being put on hold, transferred, and dropped calls to make a purchase. By "making a purchase", I mean using gift cards bought ($50 card received for $300 purchased, so if I was gonna spend $600+, why not get $100 back towards something else, right?).

It went downhill from there and since the gift cards were purchased, I was already pot committed. Otherwise, I wouldn't be stuck with the computer I bought last night.

irratebass · 12-08-2011, 01:21 PM

Quote:

Originally Posted by forgop

Unless you appreciate 3 hours worth of being put on hold, transferred, and dropped calls to make a purchase. By "making a purchase", I mean using gift cards bought ($50 card received for $300 purchased, so if I was gonna spend $600+, why not get $100 back towards something else, right?).

It went downhill from there and since the gift cards were purchased, I was already pot committed. Otherwise, I wouldn't be stuck with the computer I bought last night.

Sorry to hear about this Duane, me and the mrs. are looking for a computer for xmas and I really want a Dell, I miss mine (it caught on fire.....long story) Hard to believe their CS has gone downhill, I have heard horror stories (like yours), but not from my own personal experience.

When I had my Dell I received EXCELLENT CS......maybe an ASUS is the way to go....sigh.

neoflex · 12-10-2011, 10:06 AM

Quote:

Originally Posted by irratebass

Hard to believe their CS has gone downhill, I have heard horror stories (like yours), but not from my own personal experience.

Customer service in general has gone down the crapper as of late IMHO. I have been forced to deal with CS for a few issues recently with different products and services and all have been rather lackluster experiences. The only one who had CS that impressed me in some time was Springfield Armory. A lot of businesses could learn a lot from them when it comes to CS. Verizon Wireless has been the worst with them taking nearly two months to refund a $600 charge for a phone I returned where the tracking number even showed it was delivered to their facility 3 days after I received my new device but yet they could not find it.

As far as computers I can't chime in on the Dells as I have no experience as I have been in the Apple cult for as long as I can remember.

T.G · 12-08-2011, 01:28 PM

Go easy on them Duane, maybe they were having a rough day because a dog crapped on their lawn.

J0eybb · 12-08-2011, 01:35 PM

Wow, sounds horrible.

Build it yourself.

replicant_argent · 12-08-2011, 01:40 PM

I say you go all steampunk and build one that runs on charcoal.

markem · 12-08-2011, 01:44 PM

I'd call back and complain until they give you another gift card. Use your strengths and wear them down.

taltos · 12-08-2011, 01:58 PM

Kind of a cheap shot that opens you up to certain liability unless you can document the problems. For the record, my wife and I have owned several Dells and HP's and they have performed up to the standards that were claimed. You need to discuss this with your dealer and document the problems since libel suits really suck and the customer normally loses. For the record, I am a retired psychologist and have no financial interest in Dell but accusations have to be carefully considered before being made. Try mediation with the vendor first. The reason that I say this is that I have seen very decent folks get screwed when bad accustions have been made against vendors. Good luck getting your machine working again as it should.

forgop · 12-08-2011, 02:29 PM

Quote:

Originally Posted by taltos

Kind of a cheap shot that opens you up to certain liability unless you can document the problems. For the record, my wife and I have owned several Dells and HP's and they have performed up to the standards that were claimed. You need to discuss this with your dealer and document the problems since libel suits really suck and the customer normally loses. For the record, I am a retired psychologist and have no financial interest in Dell but accusations have to be carefully considered before being made. Try mediation with the vendor first. The reason that I say this is that I have seen very decent folks get screwed when bad accustions have been made against vendors. Good luck getting your machine working again as it should.

Cheap shot? I'd be more than happy to post my cell phone call history and online chat transcripts for the past 24 hours if you consider it libel. This is a purchase, not an existing PC.

12-09-2011, 03:52 PM

Quote:

Originally Posted by markem

I'd call back and complain until they give you another gift card. Use your strengths and wear them down.

+1.

speak very loudly while doing this, it helps to get your point across

CigarNut · 12-08-2011, 01:44 PM

Generalizations are easy when you are in the midst of frustration but generalizations are not a good thing...

I have a Dell computer at home and at work. I have had to call tech support a few times (for my personal system at home) and while I had to go through the usual wait and hoop-jumping, they are no worse than:

- HP
- Apple (try calling about a issue after a software update or new product release)
- Microsoft
- Google

This is the customer service we have in an outsourced world.

BTW, I actually like my Dell system. Nice laptop at home and a great desktop at work.

CigarGuy88 · 12-08-2011, 01:49 PM

Sorry to hear about your troubles with dell... Really the only reason why I like them is the killer warranty you can get... I paid about $3K (i think_ for my laptop when I started college about 4 years ago (originally went in for engineering) and about $500-600 of that was the "you break it we fix it 4 year warranty". During the warranty time I had the following replaced under warranty with 0 questions and next day shipping:
Motherboard
5 keyboards
6 power supplies
Probably some other stuff that I cant think of at the moment.. Worth every penny of that warranty

maninblack · 12-08-2011, 02:42 PM

I just got rid of a Dell desktop that I had for over 9 years and it ran without any problems until the last month. No complaints here. They make a quality product, they outsource their customer service just like most companies these days.

J0eybb · 12-08-2011, 02:43 PM

We run Dell's in my office. Optiplex GX320s if I am not mistaken. I would say we have had to replace the Power supplies in about 60% of them.

Side note, I did order my wife a Dell 17" laoptop, and the first one came in defective, and they replaced it with an upgraded processor, and more ram. They also sent the new one out with a return label for me to mail the busted one back.

bobarian · 12-08-2011, 03:00 PM

Been using Dell's for ten years with no problems.

Looks like you need to just stop buying stuff as you seem to have problems with everything you buy.

VirtualSmitty · 12-08-2011, 04:39 PM

Quote:

Originally Posted by bobarian

Been using Dell's for ten years with no problems.

Looks like you need to just stop buying stuff as you seem to have problems with everything you buy.

http://www.youtube.com/watch?v=gAYL5H46QnQ

Seems appropriate

elderboy02 · 12-08-2011, 09:18 PM

I am a computer guy and at home and work, we use Dell's. I haven't had any major problems. I will continue to use them.

pnoon · 12-08-2011, 04:44 PM

Quote:

Originally Posted by bobarian

Looks like you need to just stop buying stuff as you seem to have problems with everything you buy.

forgop · 12-08-2011, 05:03 PM

Quote:

Originally Posted by bobarian

Been using Dell's for ten years with no problems.

Looks like you need to just stop buying stuff as you seem to have problems with everything you buy.

I buy a LOT of stuff and more than satisfied most of the time. Some experiences are just awful and like they say-you tell a heck of a lot more people about bad than good.

I'm sure some think I overreacted about the Lowes deal, but I was stressed from exams, little sleep, and carved out enough time from my studying to do a quick trip to Lowes and be back to put my 4 yo son down for bed. Sometimes, those moments can really fulfilling laying down in his car bed and reading or whatever and was looking forward to it that evening. When he was already asleep when I got home, it was like I got punched in the gut because I missed out on that little break from reality. I'm sure nobody else has ever gone through something like that though.

If that still makes me an ahole then feel free to allow me to bring my dog over to leave a present in your yard.

icehog3 · 12-08-2011, 11:24 PM

Quote:

Originally Posted by forgop

If that still makes me an ahole then feel free to allow me to bring my dog over to leave a present in your yard.

Does he need a gift card for that?

12-08-2011, 01:17 PM	#1
forgop Not a puffer Join Date: Oct 2008 First Name: Duane Location: Indianapolis, IN Posts: 2,869 Trading: (40)	Don't buy a Dell Unless you appreciate 3 hours worth of being put on hold, transferred, and dropped calls to make a purchase. By "making a purchase", I mean using gift cards bought ($50 card received for $300 purchased, so if I was gonna spend $600+, why not get $100 back towards something else, right?). It went downhill from there and since the gift cards were purchased, I was already pot committed. Otherwise, I wouldn't be stuck with the computer I bought last night.

12-08-2011, 01:28 PM	#4
T.G Grrrrrr Join Date: Mar 2009 First Name: The Other Adam Posts: 15,553 Trading: (37)	Re: Don't buy a Dell Go easy on them Duane, maybe they were having a rough day because a dog crapped on their lawn.

12-08-2011, 01:35 PM	#5
J0eybb Feeling up at Home Join Date: Feb 2010 First Name: Joe Location: Las Vegas Posts: 1,084 Trading: (5)	Re: Don't buy a Dell Wow, sounds horrible. Build it yourself. __________________ Live Chat http://www.cigarasylum.com/vb/showthread.php?t=60202

12-08-2011, 01:40 PM	#6
replicant_argent Gravy Boat Winnah. Join Date: Oct 2008 First Name: Pete Location: my attorney has advised against giving this information to insane people Posts: 5,326 Trading: (22)	Re: Don't buy a Dell I say you go all steampunk and build one that runs on charcoal. __________________ www.stogietorch.com Some days call for a stiff Pomade.

12-08-2011, 01:44 PM	#7
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,602 Trading: (47)	Re: Don't buy a Dell I'd call back and complain until they give you another gift card. Use your strengths and wear them down. __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx

12-08-2011, 01:58 PM	#8
taltos Really, really old Join Date: Oct 2008 First Name: Paul Location: Saugus, MA Posts: 2,486 Trading: (3)	Re: Don't buy a Dell Kind of a cheap shot that opens you up to certain liability unless you can document the problems. For the record, my wife and I have owned several Dells and HP's and they have performed up to the standards that were claimed. You need to discuss this with your dealer and document the problems since libel suits really suck and the customer normally loses. For the record, I am a retired psychologist and have no financial interest in Dell but accusations have to be carefully considered before being made. Try mediation with the vendor first. The reason that I say this is that I have seen very decent folks get screwed when bad accustions have been made against vendors. Good luck getting your machine working again as it should. __________________ Jimmy, some of its magic, some of its tragic, but I had a good life all the way. He Went to Paris, J. Buffett

12-08-2011, 01:44 PM	#11
CigarNut Fck Cancer! Join Date: Jan 2009 First Name: Michael Location: Clermont, Florida Posts: 18,042 Trading: (111*)	Re: Don't buy a Dell Generalizations are easy when you are in the midst of frustration but generalizations are not a good thing... I have a Dell computer at home and at work. I have had to call tech support a few times (for my personal system at home) and while I had to go through the usual wait and hoop-jumping, they are no worse than: - HP - Apple (try calling about a issue after a software update or new product release) - Microsoft - Google This is the customer service we have in an outsourced world. BTW, I actually like my Dell system. Nice laptop at home and a great desktop at work. __________________ Need Beads? Need Five Finger Bags? 2 of 3 Requirements for use of the CA Rolodex: 100 posts/ 60 day membership/ participation in trade (trader rating). New members can be added at any time.

12-08-2011, 01:49 PM	#12
CigarGuy88 Good Cigar = Good Day Join Date: Feb 2009 First Name: Steve Location: Massachusetts Posts: 850 Trading: (38)	Re: Don't buy a Dell Sorry to hear about your troubles with dell... Really the only reason why I like them is the killer warranty you can get... I paid about $3K (i think_ for my laptop when I started college about 4 years ago (originally went in for engineering) and about $500-600 of that was the "you break it we fix it 4 year warranty". During the warranty time I had the following replaced under warranty with 0 questions and next day shipping: Motherboard 5 keyboards 6 power supplies Probably some other stuff that I cant think of at the moment.. Worth every penny of that warranty

12-08-2011, 02:42 PM	#13
maninblack Will smoke for food Join Date: Jan 2010 First Name: Kevin Location: Where the hoot owls f$ck the chickens Posts: 10,637 Trading: (80)	Re: Don't buy a Dell I just got rid of a Dell desktop that I had for over 9 years and it ran without any problems until the last month. No complaints here. They make a quality product, they outsource their customer service just like most companies these days. __________________ Proud member of the GMCGTPWHAFA

12-08-2011, 02:43 PM	#14
J0eybb Feeling up at Home Join Date: Feb 2010 First Name: Joe Location: Las Vegas Posts: 1,084 Trading: (5)	Re: Don't buy a Dell We run Dell's in my office. Optiplex GX320s if I am not mistaken. I would say we have had to replace the Power supplies in about 60% of them. Side note, I did order my wife a Dell 17" laoptop, and the first one came in defective, and they replaced it with an upgraded processor, and more ram. They also sent the new one out with a return label for me to mail the busted one back. __________________ Live Chat http://www.cigarasylum.com/vb/showthread.php?t=60202

12-08-2011, 03:00 PM	#15
bobarian Cranky Habanophile Join Date: Oct 2008 Location: Wine Country Posts: 8,869 Trading: (51)	Re: Don't buy a Dell Been using Dell's for ten years with no problems. Looks like you need to just stop buying stuff as you seem to have problems with everything you buy.

12-08-2011, 09:18 PM	#17
elderboy02 Lets Go Buckeyes! Join Date: Oct 2008 First Name: Dan Location: Cincinnati, OH Posts: 12,499 Trading: (133)	Re: Don't buy a Dell I am a computer guy and at home and work, we use Dell's. I haven't had any major problems. I will continue to use them.