Exceptional service...

08-20-2009, 02:07 PM

About a month ago I ordered my first set of beads from Cigarmony.com on the recommedation of another BOTL. When I bought them I sent an email to them asking some question about the product and how it was used and so forth. I received an email, I'm not exaggerating, 10 mins later with an answer to all my question. I have been extremely happy with that purchase.

Fast forward to today. I needed another 2lbs of beads for the new cooler I just bought. The first place I checked was cigarmony.com because of the great service last time. I also checked Heartfelt because of all the stuff I have heard about them around here and elsewhere. Heartfelt was about $20 cheaper before shipping. I sent out another email to cigarmony asking what the difference was and why the price difference. I wasn't looking for a discount or anything, just wanted to make sure if I was gonna pay more I was getting something for it. Again 10 mins later I get an email explaining the differences and pointing me to the new pricing structure which puts the cigarmony bead right around the same price as the heartfelt beads.

Not to mention I ordered it today at 9:45 and by 11am I received notice that it shipped already.

I couldn't be happier with this company and will most certainly purchase products from them in the future.

Emjaysmash · 08-20-2009, 02:08 PM

massphatness · 08-20-2009, 02:08 PM

Mark's truly one of the good guys.

Don Fernando · 08-22-2009, 05:56 AM

Quote:

Originally Posted by massphatness

Mark's truly one of the good guys.

08-20-2009, 02:41 PM

That's how Mark rolls.. it's what makes him a true brother.

Kreth · 08-20-2009, 03:35 PM

Mark has great CS. Back in March I ordered a Cigar Caddy for a herf. After ordering, I noticed that it was listed as out of stock on the website. I sent Mark an e-mail asking about the status of the order. I had a reply back within 10 minutes that I had got the last one in stock, and received it in plenty of time for the herf.
A few months later, I was having some issues with my desktop RH. I called Mark to see if he had any suggestions about the Puck humidifier I had ordered from him, and got his VM. Mark called back about 2 minutes later, asked me a few questions, then said, "You know what? Let me just send you a replacement." No issues since.
I also really like the fact that he hand writes a thank you on his invoices.

N2Advnture · 08-25-2009, 12:34 PM

WOW!

I just saw this thread, thank you guys for the kind words. It's kudos of customer service and quality products that keep me motivated.

Quote:

Originally Posted by Kreth

I also really like the fact that he hand writes a thank you on his invoices.

I wasn't sure if people liked this or not but I've been doing it on every receipt since starting in 2005.

Seriously, thanks again for the support, I truly appreciate it!

~Mark

dunng · 08-20-2009, 04:27 PM

You can's beat Mark, he's top notch!

DBall · 08-20-2009, 04:50 PM

Like everyone else said, that's the norm for Mark. He's on this board as N2Adventure.

ucla695 · 08-20-2009, 05:54 PM

I've ordered from him several times and will keep doing so! Great customer service and very responsive.

G G · 08-25-2009, 12:38 PM

Great job Mark.

kelmac07 · 08-25-2009, 01:12 PM

Way to go Mark!! Keep it up brother!!

08-20-2009, 02:07 PM	#1
coastietech Guest Posts: n/a	Exceptional service... About a month ago I ordered my first set of beads from Cigarmony.com on the recommedation of another BOTL. When I bought them I sent an email to them asking some question about the product and how it was used and so forth. I received an email, I'm not exaggerating, 10 mins later with an answer to all my question. I have been extremely happy with that purchase. Fast forward to today. I needed another 2lbs of beads for the new cooler I just bought. The first place I checked was cigarmony.com because of the great service last time. I also checked Heartfelt because of all the stuff I have heard about them around here and elsewhere. Heartfelt was about $20 cheaper before shipping. I sent out another email to cigarmony asking what the difference was and why the price difference. I wasn't looking for a discount or anything, just wanted to make sure if I was gonna pay more I was getting something for it. Again 10 mins later I get an email explaining the differences and pointing me to the new pricing structure which puts the cigarmony bead right around the same price as the heartfelt beads. Not to mention I ordered it today at 9:45 and by 11am I received notice that it shipped already. I couldn't be happier with this company and will most certainly purchase products from them in the future.

08-20-2009, 02:08 PM	#2
Emjaysmash The Hebrew Hammer Join Date: Oct 2008 First Name: M.J. Location: Milwaukee, WI Posts: 7,025 Trading: (76)	Re: Exceptional service... __________________

08-20-2009, 02:08 PM	#3
massphatness Where's my buffaloooo ... Join Date: Oct 2008 First Name: Vin Location: MassHolia Posts: 12,690 Trading: (206)	Re: Exceptional service... Mark's truly one of the good guys. __________________ *Help Support The Navy SEAL Foundation: HERE*

08-20-2009, 02:41 PM	#5
sboyajian Guest Posts: n/a	Re: Exceptional service... That's how Mark rolls.. it's what makes him a true brother.

08-20-2009, 03:35 PM	#6
Kreth Ronin smoker Join Date: Jan 2009 First Name: Jeff Location: Oneonta, NY Posts: 3,620 Trading: (14)	Re: Exceptional service... Mark has great CS. Back in March I ordered a Cigar Caddy for a herf. After ordering, I noticed that it was listed as out of stock on the website. I sent Mark an e-mail asking about the status of the order. I had a reply back within 10 minutes that I had got the last one in stock, and received it in plenty of time for the herf. A few months later, I was having some issues with my desktop RH. I called Mark to see if he had any suggestions about the Puck humidifier I had ordered from him, and got his VM. Mark called back about 2 minutes later, asked me a few questions, then said, "You know what? Let me just send you a replacement." No issues since. I also really like the fact that he hand writes a thank you on his invoices. __________________ Cigarette-free since January 2010

08-20-2009, 04:27 PM	#8
dunng MassHole Join Date: Oct 2008 First Name: Greg Location: MassHole Posts: 4,719 Trading: (59)	Re: Exceptional service... You can's beat Mark, he's top notch! __________________ MassHole Banter

08-20-2009, 04:50 PM	#9
DBall Cigar Jesus Join Date: Oct 2008 First Name: Dan Location: Rochester, NY Posts: 3,781 Trading: (46)	Re: Exceptional service... Like everyone else said, that's the norm for Mark. He's on this board as N2Adventure. __________________ --------Dan--------- My Music \| My Videos

08-20-2009, 05:54 PM	#10
ucla695 Neither here, nor there Join Date: Oct 2008 Location: The Pool Posts: 3,696 Trading: (5)	Re: Exceptional service... I've ordered from him several times and will keep doing so! Great customer service and very responsive.

08-25-2009, 12:38 PM	#11
G G BR549 Join Date: Oct 2008 First Name: Greg Location: Taylor, FL. Posts: 12,726 Trading: (10)	Re: Exceptional service... Great job Mark.

08-25-2009, 01:12 PM	#12
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Exceptional service... Way to go Mark!! Keep it up brother!! __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"