Fed Ex problem

gettysburgfreak · 10-31-2008, 09:59 AM

I ordered five boards of spanish cedar from woodcraft for my vino on the 28th. Fedex said they delivered it to my house this morning but when I went to check my front porch where it said it was left there was no package to be found. I called Fedex and they were no help. Any ideas for what I should do?

poker · 10-31-2008, 10:01 AM

I would think you could enter the tracking number and it would show who signed for it. No?

gettysburgfreak · 10-31-2008, 10:03 AM

woodcraft didnt request that anyone sign for it

FXAdam · 10-31-2008, 10:05 AM

Courier companies blow.

I know that doesn't help you but I feel better for having said it.

St. Lou Stu · 10-31-2008, 10:09 AM

Quote:

Originally Posted by gettysburgfreak

I ordered five boards of spanish cedar from woodcraft for my vino on the 28th. Fedex said they delivered it to my house this morning but when I went to check my front porch where it said it was left there was no package to be found. I called Fedex and they were no help. Any ideas for what I should do?

Call the shipper, Woodcraft, and explain that the item shows delivered when it actually wasn't.
They should do one of two things. As the shipper, they can contact FedEx, or they could reship.

Nothing llike a lil morning wood discussion!

poker · 10-31-2008, 10:12 AM

Contact woodcraft and tell them is what I would do. Let them know you never received it, yet FedEx claims it was delivered.

gettysburgfreak · 10-31-2008, 10:12 AM

I emailed woodcraft customer service, hopefully they will reship it.

poker · 10-31-2008, 10:16 AM

Personally, I would call them and write down the name of the person you talk to, so you have a name to follow up with.

Rabidsquirrel · 10-31-2008, 10:16 AM

You should check with your neighbors too. They may be holding your package for you.

gettysburgfreak · 10-31-2008, 10:22 AM

wow, woodcraft has some awesome customer service. Called them up and the lady is going to send out my order again today. I assume free of charge.

St. Lou Stu · 10-31-2008, 10:24 AM

She is good!
Any woman that can give you wood over the phone is worth her weight in gold!

poker · 10-31-2008, 10:40 AM

Quote:

Originally Posted by St. Lou Stu

She is good!
Any woman that can give you wood over the phone is worth her weight in gold!

smitdavi · 10-31-2008, 10:44 AM

Quote:

Originally Posted by St. Lou Stu

She is good!
Any woman that can give you wood over the phone is worth her weight in gold!

wow...that comment made my day

cbsmokin · 10-31-2008, 10:45 AM

Quote:

Originally Posted by St. Lou Stu

She is good!
Any woman that can give you wood over the phone is worth her weight in gold!

And for free!!!!

cricky101 · 10-31-2008, 11:24 AM

I don't understand why companies don't require items to be signed for when delivered. It would take the liability off of them and put it on the shipper to ensure delivery.

I had a recent shipment stolen (presumably) from my unsecured apartment entryway when FedEx just left the package without a signature. The shipper didn't require signature for delivery and FedEx was no help. The shipper, after multiple phone calls and a letter, did resend the package, though, free of charge.

zmancbr · 10-31-2008, 01:37 PM

Quote:

Originally Posted by St. Lou Stu

She is good!
Any woman that can give you wood over the phone is worth her weight in gold!

Score one for Tim!

10-31-2008, 01:52 PM

If possible, ship to work or friend/neighbor who is home to receive. I never trust my doorstep.

gettysburgfreak · 10-31-2008, 08:27 PM

Got home from work today and I found the package in my garage with a note from my neighbor saying FedEx delivered it to them. All is well with the world, my shelves are made and now in the vino.

webjunkie · 10-31-2008, 08:28 PM

Huzzah for good neighbors.

10-31-2008, 08:33 PM

It's all a numbers game. If Fedex had to get a sig every time they would have to make an incredible amount of redelivery attempts and their costs would skyrocket. They gamble that only a certain number of pkgs get "lost" and accept the costs knowing it costs less than all the extra attempts and angry customers who didn't get the "express" service.

*glad you were able to finally get your wood*

10-31-2008, 09:59 AM	#1
gettysburgfreak Patriot Join Date: Oct 2008 Location: The Mitten Posts: 1,442 Trading: (2)	Fed Ex problem I ordered five boards of spanish cedar from woodcraft for my vino on the 28th. Fedex said they delivered it to my house this morning but when I went to check my front porch where it said it was left there was no package to be found. I called Fedex and they were no help. Any ideas for what I should do? __________________ Author ofeath, Disease, and Life at War: The Civil War Letters of Surgeon James D. Benton, 111th and 98th New York Infantry Regiments, 1862-1865.

10-31-2008, 10:01 AM	#2
poker 1:11 Join Date: Oct 2008 First Name: Kelly Location: SoCal Posts: 5,280 Trading: (7)	Re: Fed Ex problem I would think you could enter the tracking number and it would show who signed for it. No? __________________ Cigar Asylum: A cigar board birthed without agendas, without profiting, and without advertisements. Amor puro Character is what you do when no one is watching

10-31-2008, 10:03 AM	#3
gettysburgfreak Patriot Join Date: Oct 2008 Location: The Mitten Posts: 1,442 Trading: (2)	Re: Fed Ex problem woodcraft didnt request that anyone sign for it __________________ Author ofeath, Disease, and Life at War: The Civil War Letters of Surgeon James D. Benton, 111th and 98th New York Infantry Regiments, 1862-1865.

10-31-2008, 10:05 AM	#4
FXAdam Meep! Join Date: Oct 2008 Location: I'm in Seoul, man. Posts: 65 Trading: (0)	Re: Fed Ex problem Courier companies blow. I know that doesn't help you but I feel better for having said it.

10-31-2008, 10:12 AM	#6
poker 1:11 Join Date: Oct 2008 First Name: Kelly Location: SoCal Posts: 5,280 Trading: (7)	Re: Fed Ex problem Contact woodcraft and tell them is what I would do. Let them know you never received it, yet FedEx claims it was delivered. __________________ Cigar Asylum: A cigar board birthed without agendas, without profiting, and without advertisements. Amor puro Character is what you do when no one is watching

10-31-2008, 10:12 AM	#7
gettysburgfreak Patriot Join Date: Oct 2008 Location: The Mitten Posts: 1,442 Trading: (2)	Re: Fed Ex problem I emailed woodcraft customer service, hopefully they will reship it. __________________ Author ofeath, Disease, and Life at War: The Civil War Letters of Surgeon James D. Benton, 111th and 98th New York Infantry Regiments, 1862-1865.

10-31-2008, 10:16 AM	#8
poker 1:11 Join Date: Oct 2008 First Name: Kelly Location: SoCal Posts: 5,280 Trading: (7)	Re: Fed Ex problem Personally, I would call them and write down the name of the person you talk to, so you have a name to follow up with. __________________ Cigar Asylum: A cigar board birthed without agendas, without profiting, and without advertisements. Amor puro Character is what you do when no one is watching

10-31-2008, 10:16 AM	#9
Rabidsquirrel Moderately Confused Join Date: Oct 2008 Location: Pennsylvania, US Posts: 576 Trading: (5)	Re: Fed Ex problem You should check with your neighbors too. They may be holding your package for you.

10-31-2008, 10:22 AM	#10
gettysburgfreak Patriot Join Date: Oct 2008 Location: The Mitten Posts: 1,442 Trading: (2)	Re: Fed Ex problem wow, woodcraft has some awesome customer service. Called them up and the lady is going to send out my order again today. I assume free of charge. __________________ Author ofeath, Disease, and Life at War: The Civil War Letters of Surgeon James D. Benton, 111th and 98th New York Infantry Regiments, 1862-1865.

10-31-2008, 10:24 AM	#11
St. Lou Stu Have My Own Room Join Date: Oct 2008 First Name: Tim Location: Belleville, IL (St. Louis) Posts: 2,304 Trading: (21)	Re: Fed Ex problem She is good! Any woman that can give you wood over the phone is worth her weight in gold! __________________ Pretending to play golf since 1989

10-31-2008, 11:24 AM	#15
cricky101 Micro brew tester Join Date: Oct 2008 First Name: Chris Location: St. Paul, Minnesota Posts: 684 Trading: (8)	Re: Fed Ex problem I don't understand why companies don't require items to be signed for when delivered. It would take the liability off of them and put it on the shipper to ensure delivery. I had a recent shipment stolen (presumably) from my unsecured apartment entryway when FedEx just left the package without a signature. The shipper didn't require signature for delivery and FedEx was no help. The shipper, after multiple phone calls and a letter, did resend the package, though, free of charge. __________________ "A witty saying proves nothing." - Voltaire

10-31-2008, 01:52 PM	#17
BC-Axeman Guest Posts: n/a	Re: Fed Ex problem If possible, ship to work or friend/neighbor who is home to receive. I never trust my doorstep.

10-31-2008, 08:27 PM	#18
gettysburgfreak Patriot Join Date: Oct 2008 Location: The Mitten Posts: 1,442 Trading: (2)	Re: Fed Ex problem Got home from work today and I found the package in my garage with a note from my neighbor saying FedEx delivered it to them. All is well with the world, my shelves are made and now in the vino. __________________ Author ofeath, Disease, and Life at War: The Civil War Letters of Surgeon James D. Benton, 111th and 98th New York Infantry Regiments, 1862-1865.

10-31-2008, 08:28 PM	#19
webjunkie Still Watching My Back Join Date: Oct 2008 First Name: Daniel Location: Nagano Prefecture, Japan Posts: 213 Trading: (1)	Re: Fed Ex problem Huzzah for good neighbors.

10-31-2008, 08:33 PM	#20
TRicker Guest Posts: n/a	Re: Fed Ex problem It's all a numbers game. If Fedex had to get a sig every time they would have to make an incredible amount of redelivery attempts and their costs would skyrocket. They gamble that only a certain number of pkgs get "lost" and accept the costs knowing it costs less than all the extra attempts and angry customers who didn't get the "express" service. glad you were able to finally get your wood