USPS refund for late shipping and delivery failure

[FUEL]

Has anyone every had a situation where you have requested a refund on shipping due to a USPS screw up?

I sent TJarv a trade package for the Newbie Pass and its was supposed to be delivered last Sat, June 29th and I sent it out on Wednesday, June 26th.

We have been following the tracking status and the USPS first sent it to the wrong city, then rerounted it back to Austin, TX, stated it was sorted and out for a a few hour adventure to him. It sat in limbo for several days and now TJarv sent me a PM saying its now on its way back to my mailing address.

We confirmed his address and called the USPS customer "care" line and they confirmed the addy I wrote on the package was his address.

Its not a ton of money, $15, but it just upsets me to be given the wrong information several times, telling Tony its shipped, has not arrived over a week after its ETA and he is sitting there wondering WTF is going on.

Verbose post but if you have attempted this with failure or success would you mind sharing?

Thanks Asylum.


J.

[icehog3]

James, good luck with that.

And by "good luck with that", I mean "no chance in Hell".

[markem]

Hope you get a credit. At least one person here would turn that in to a $50 gift card to Lowes and probably free charcoal to boot.

[RGD.]

USPS is not a guaranteed delivery - says so in their fine print.

The only time I have had a refund is when purchasing something through a third party seller who used USPS. I purchase a lot through Amazon (prime member) and have the two day shipping. As soon as I see it's being shipped USPS I know it's not going to be two day but "whenever they damn well feel like it" shipping.

Sucks that this was a "newbie" pass - but I'm sure everyone can see you did your part appropriately.

Ron

[T.G]

The only refund situation I'm aware of for priority mail is if you pay online and do not ship. Since your postage has been canceled, this seems to be out of the question. If you talk to the postmaster or one of the counter employees, you might be able to get it resent with the existing postage and not having to pay additional fees, but a refund is highly unlikely.

[bobarian]

Seriously? You're "upset"? I suggest you get a life. If something so minor as a late delivery of a package using a non-guaranteed service is upsetting you are really going to have a difficult time dealing with life in the future.

From the USPS website.

"5) Is the scheduled delivery day guaranteed?
Priority Mail remains a non-guaranteed service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date. However, Priority Mail Express continues to provide a money-back guarantee* service."

If you want a guarantee then pay the extra for Express service, UPS or Fed Ex.

[688sonarmen]

Wow, it's not just me. You really are a douch Bob.

Originally Posted by bobarian

Seriously? You're "upset"? I suggest you get a life. If something so minor as a late delivery of a package using a non-guaranteed service is upsetting you are really going to have a difficult time dealing with life in the future.

From the USPS website.

"5) Is the scheduled delivery day guaranteed?
Priority Mail remains a non-guaranteed service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date. However, Priority Mail Express continues to provide a money-back guarantee* service."

If you want a guarantee then pay the extra for Express service, UPS or Fed Ex.

[big_jaygee]

Originally Posted by 688sonarmen

Wow, it's not just me. You really are a douch Bob.

of course its not just you...that feeling is shared by many on here

Originally Posted by dwoodward

Where in that copy-paste does it refer to packages not being delivered at all? All what you copy pasted refers to is guaranteeing delivery time of 2 or 3 days or whatever else, and doesn't even closely have any reference to what the OP's problem is.

i would guess it was an attempt to "troll"

[pnoon]

Originally Posted by big_jaygee

of course its not just you...that feeling is shared by many on here

"

And are you now a spokesperson for others?
More unnecessary fuel on a fire.
Posted via Mobile Device

[pnoon]

Originally Posted by 688sonarmen

Wow, it's not just me. You really are a douch Bob.

Uncalled for and unnecessary.
Posted via Mobile Device

[markem]

Until it is in the OP's or recipient's hands, it is still in transit and may still be delivered. By the USPS standard, this is still open and if delivered, they will have met their obligation. That the package was misrouted is unfortunate and annoying, but it still may find its way. Stuff happens, best to roll with it when you are able.

We all say things from time to time that we kinda wish we hadn't. I think that several in this thread are in that category (or at least I hope), so let's just all sit on our hands for a bit and see how it plays out.

[dwoodward]

Originally Posted by massphatness

I don't know, Bob - it sounds like he paid $15 only to have the shipment returned to its original point of origin undelivered even though he had a valid address on the package. I'd be kinda' ticked myself.

T.G's suggestion about enlisting the aid of the local postmaster is a good one. You won't get your money back, but you may get your packaged delivered without incurring extra fees.

I agree with you, if I paid 15 bucks for a package to be shipped and it never did even tho the address was correct, i'd be mad too.

And on that subject....

Originally Posted by bobarian

From the USPS website.

"5) Is the scheduled delivery day guaranteed?
Priority Mail remains a non-guaranteed service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date. However, Priority Mail Express continues to provide a money-back guarantee* service."

Where in that copy-paste does it refer to packages not being delivered at all? All what you copy pasted refers to is guaranteeing delivery time of 2 or 3 days or whatever else, and doesn't even closely have any reference to what the OP's problem is.

[pnoon]

Originally Posted by bobarian

Seriously? You're "upset"? I suggest you get a life. If something so minor as a late delivery of a package using a non-guaranteed service is upsetting you are really going to have a difficult time dealing with life in the future.

From the USPS website.

"5) Is the scheduled delivery day guaranteed?
Priority Mail remains a non-guaranteed service. The Postal Service does not provide a money-back guarantee if items sent via Priority Mail fail to arrive by the scheduled delivery date. However, Priority Mail Express continues to provide a money-back guarantee* service."

If you want a guarantee then pay the extra for Express service, UPS or Fed Ex.

You could have made your point without the insult, Bob.
Posted via Mobile Device

[massphatness]

I don't know, Bob - it sounds like he paid $15 only to have the shipment returned to its original point of origin undelivered even though he had a valid address on the package. I'd be kinda' ticked myself.

T.G's suggestion about enlisting the aid of the local postmaster is a good one. You won't get your money back, but you may get your packaged delivered without incurring extra fees.

[pnoon]

Keep this on topic folks.
Posted via Mobile Device

[BHalbrooks]

James, I agree with the local Postmaster bit, they're gonna be able to help you a LOT more than just someone over the phone. I'd go in person tomorrow to the Post Office you sent the package from.

[FUEL]

Originally Posted by BHalbrooks

James, I agree with the local Postmaster bit, they're gonna be able to help you a LOT more than just someone over the phone. I'd go in person tomorrow to the Post Office you sent the package from.

Hey Brian how are ya? I intended to go down that Avenue once I read that. I never us the USPS so would never have though of the Postmaste . I planned to swing in to the originating office tomorrow or Tuesday morning at the tail end if my morning 20 mile ride.



J.

[FUEL]

Thanks for the responses all. I did not mean to imply a cash refund yet rather getting the USPS to send it again and me not having to pay for it again. My apologies for the confusion.

I always use Fed Ex as I have my corporate account but all the bombs I have received were USPS so I bucked the trend.

Apparently Bob replied... Hi Bob! Hope you had / are having a wonderful Independence Day weekend. Be well.

[TJarv]

It shows that it arrived back in St Paul and was sorted on the 5th, then was sorted again on the 7th. Maybe it's on it's way back down here

[BHalbrooks]

Originally Posted by FUEL

Hey Brian how are ya? I intended to go down that Avenue once I read that. I never us the USPS so would never have though of the Postmaste . I planned to swing in to the originating office tomorrow or Tuesday morning at the tail end if my morning 20 mile ride.



J.

Hi James,
If you want, I could ask my Dad on what your best bet is, he's a Postmaster with the USPS. I'm assuming he'll say what I said, contact the Postmaster and go from there.

You can PM me if you want me to ask him anything specific or whatever. Doesn't matter to me man, let me know if I can help ya out.