This, My Friends, Is Customer Service At Its Finest

pnoon · 10-07-2015, 05:35 PM

As many of you know, I am a happy Traeger owner.
They come with a 3 year warranty. (I bought mine 4 years ago.) And while my smoker functions well, it seems that the paint has started to blister and peel.

At the suggestion of a Traeger sales rep at Costco, I emailed Traeger with these and a couple of other photos. Since it was out of warranty, I asked if there was anything I could do to prevent it from worsening.

An hour and a half after sending the email, I get a telephone call from Traeger telling me that they would send out a new drum and chimney right away. "We want your Traeger to look good".

Honestly, I thought they might make it right. But what astounded me was that they responded to my email and called me so quickly and assured me they would replace the drum and chimney.

It feels nice to be on the good side of a customer service issue for a change.

markem · 10-07-2015, 05:44 PM

Nice!

G G · 10-07-2015, 05:51 PM

In this day and age it is rare to find that kind of service.

galaga · 10-07-2015, 05:56 PM

Damn San Diego weather!

icehog3 · 10-07-2015, 06:25 PM

Always good to hear a story like this, Peter. And they didn't even try to inject you with heroin.

Remo · 10-07-2015, 06:31 PM

Nice! I love good customer service

AdamJoshua · 10-07-2015, 06:37 PM

That's awesome, I've seen a lot of great stories in Customer Service lately, glad you are one of them, if they should take care of anyone it's you, I know how much you love and use your Traeger.

CigarNut · 10-07-2015, 06:37 PM

Very cool!

shilala · 10-07-2015, 07:19 PM

It's that kind of gesture that makes people want to write a glowing review about Traeger, and in turn, creates more loyal customers.
I'd far rather hear what Peter has to say than any actor on a tv commercial.
We're almost due to replace my old stainless Jenn-air.
I will certainly look at Traeger, on Peter's recommendation.
He hasn't steered me wrong yet.

Thanks for sharing, my brother!!!

Ogre · 10-07-2015, 07:40 PM

I guess some companies still care. Great to hear.

10-07-2015, 05:35 PM	#1
pnoon YNWA Join Date: Oct 2008 First Name: Peter Location: San Diego Posts: 29,919 Trading: (20)	This, My Friends, Is Customer Service At Its Finest As many of you know, I am a happy Traeger owner. They come with a 3 year warranty. (I bought mine 4 years ago.) And while my smoker functions well, it seems that the paint has started to blister and peel. At the suggestion of a Traeger sales rep at Costco, I emailed Traeger with these and a couple of other photos. Since it was out of warranty, I asked if there was anything I could do to prevent it from worsening. An hour and a half after sending the email, I get a telephone call from Traeger telling me that they would send out a new drum and chimney right away. "We want your Traeger to look good". Honestly, I thought they might make it right. But what astounded me was that they responded to my email and called me so quickly and assured me they would replace the drum and chimney. It feels nice to be on the good side of a customer service issue for a change. __________________ Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are. -John Wooden

10-07-2015, 05:44 PM	#2
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,622 Trading: (47)	Re: This, My Friends, Is Customer Service At Its Finest Nice! __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx

10-07-2015, 05:51 PM	#3
G G BR549 Join Date: Oct 2008 First Name: Greg Location: Taylor, FL. Posts: 12,726 Trading: (10)	Re: This, My Friends, Is Customer Service At Its Finest In this day and age it is rare to find that kind of service.

10-07-2015, 05:56 PM	#4
galaga Just call me Slappy. Join Date: Oct 2008 Posts: 1,832 Trading: (3)	Re: This, My Friends, Is Customer Service At Its Finest Damn San Diego weather! __________________ I may be easy, but I'm sure as hell ain't cheap....

10-07-2015, 06:25 PM	#5
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 71,305 Trading: (60)	Re: This, My Friends, Is Customer Service At Its Finest Always good to hear a story like this, Peter. And they didn't even try to inject you with heroin. __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

10-07-2015, 06:31 PM	#6
Remo C.I.A Join Date: Feb 2011 First Name: Mike Location: Palm Harbor, Florida Posts: 12,597 Trading: (122)	Re: This, My Friends, Is Customer Service At Its Finest Nice! I love good customer service __________________

10-07-2015, 06:37 PM	#7
AdamJoshua Article 4 Free Inhabitant Join Date: Jan 2013 First Name: The Other Adam Location: Satellite Beach Posts: 14,787 Trading: (40)	Re: This, My Friends, Is Customer Service At Its Finest That's awesome, I've seen a lot of great stories in Customer Service lately, glad you are one of them, if they should take care of anyone it's you, I know how much you love and use your Traeger.

10-07-2015, 06:37 PM	#8
CigarNut Fck Cancer! Join Date: Jan 2009 First Name: Michael Location: Clermont, Florida Posts: 18,042 Trading: (111*)	Re: This, My Friends, Is Customer Service At Its Finest Very cool! __________________ Need Beads? Need Five Finger Bags? 2 of 3 Requirements for use of the CA Rolodex: 100 posts/ 60 day membership/ participation in trade (trader rating). New members can be added at any time.

10-07-2015, 07:19 PM	#9
shilala Dear Lord, Thank You. Join Date: Oct 2008 First Name: Scott Posts: 13,721 Trading: (252)	Re: This, My Friends, Is Customer Service At Its Finest It's that kind of gesture that makes people want to write a glowing review about Traeger, and in turn, creates more loyal customers. I'd far rather hear what Peter has to say than any actor on a tv commercial. We're almost due to replace my old stainless Jenn-air. I will certainly look at Traeger, on Peter's recommendation. He hasn't steered me wrong yet. Thanks for sharing, my brother!!! __________________

10-07-2015, 07:40 PM	#10
Ogre **CENSORED** Join Date: Apr 2010 First Name: Larry Location: Central Florida Posts: 12,068 Trading: (46)	Re: This, My Friends, Is Customer Service At Its Finest I guess some companies still care. Great to hear. __________________