Tower Cigars......Damn that Pete Johnson!! :)

[bigdix]

So I e-mail tower about being put on the list to buy a box of "The Face" and receive an e-mail back that says:
"You are on the list to purchase a box."
I send an e-mail a day or two ago asking when/how I can pay for these and is it cool to ship to an APO/FPO address since I'm military. The reply I get is this:
"Sorry, but we don't have enough."
Really, you can't count? Pretty sure I won't be ordering anything from these folks ever again. There, I feel better.

[acarr]

Originally Posted by bigdix

So I e-mail tower about being put on the list to buy a box of "The Face" and receive an e-mail back that says:
"You are on the list to purchase a box."
I send an e-mail a day or two ago asking when/how I can pay for these and is it cool to ship to an APO/FPO address since I'm military. The reply I get is this:
"Sorry, but we don't have enough."
Really, you can't count? Pretty sure I won't be ordering anything from these folks ever again. There, I feel better.

I would interpret being put on a list as just that. It doesn't necessarily mean you are on the top of the list to get one.

[s15driftking]

Originally Posted by acarr

I would interpret being put on a list as just that. It doesn't necessarily mean you are on the top of the list to get one.

I agree. Maybe your perception was that you were on the list and that being on the list promised that you would get a box. if they put 100 people on "the list" but only get 20 boxes then 80 people will not get them... but if two back out then numbers 21 and 22 now get a box... That's what I would assume they were doing.

[neoflex]

I know I am beating a dead horse at this point but I have dealt with Mark at Tower and service has always been top notch. I called him when the list came out and he asked me to send an e-mail but when speaking to him on the phone he made me well aware that he may not get enough to help me out because his list was already long. I knew it was a long shot but not by any means would I ever tell him I won't buy from him again because of it. He's a great retailer and I would only be hurting myself by holding him accountable for not having received a 100 boxes of the Face.

[bigdix]

Originally Posted by neoflex

I know I am beating a dead horse at this point but I have dealt with Mark at Tower and service has always been top notch. I called him when the list came out and he asked me to send an e-mail but when speaking to him on the phone he made me well aware that he may not get enough to help me out because his list was already long. I knew it was a long shot but not by any means would I ever tell him I won't buy from him again because of it. He's a great retailer and I would only be hurting myself by holding him accountable for not having received a 100 boxes of the Face.

In no way are you beating a dead horse here, brother. It just helps to get the point across. I was having a shitty morning and decided to take it out on an unsuspecting fellow. Apparently my dickish-ness knows no bounds. It's given me a little perspective and we all need a little humbling from time to time. Thanks to all of you for your backing up Mark over at Tower, and for pointing out my fault. Another reason this place is great....when you f*ck up....you get set straight.

[neoflex]

Originally Posted by bigdix

In no way are you beating a dead horse here, brother. It just helps to get the point across. I was having a shitty morning and decided to take it out on an unsuspecting fellow. Apparently my dickish-ness knows no bounds. It's given me a little perspective and we all need a little humbling from time to time. Thanks to all of you for your backing up Mark over at Tower, and for pointing out my fault. Another reason this place is great....when you f*ck up....you get set straight.

Don't worry I suffer from that same problem at times where I am in a shiz mood and a totally unsuspecting and innocent party takes the brunt of my A-holeness. I also missed your post where you realized you screwed up.

[NorcalMark]

Originally Posted by bigdix

In no way are you beating a dead horse here, brother. It just helps to get the point across. I was having a shitty morning and decided to take it out on an unsuspecting fellow. Apparently my dickish-ness knows no bounds. It's given me a little perspective and we all need a little humbling from time to time. Thanks to all of you for your backing up Mark over at Tower, and for pointing out my fault. Another reason this place is great....when you f*ck up....you get set straight.

All is well Daniel! no hard feeling or ill will what so ever. These special
release cigars are a blessing and a nightmare at the same time. Its a no brainer to sell, but never enough to get everyone satisfied.

Fuente Anejos the same way. I get three boxes....do you make five people happy on a box of 25, each getting five or one person happy with a box.

PM me your APO, I'll put you a nice sampler together for you on me.
I ship all over the world!!

Thank You for your service in making us able to be on a forum like CA and share a passion for the finer things.

[sikk50]

Mmmm, yes the same story that happened last year. Let me try to clearify incase Mark doesn't see this. With the limited series venders don't know how many of the cigars (be they drac, boris or otherwise) they will get in. As any business person would do they take as many names as they can to try and help some brothers out while maximizing profits. Shipment comes, as I know Mark's has, and he doesn't have enough to cover all the names on the lists.

Same deal happened last year thats why most people attempting to get A box were on several lists. Just because you made a list doesn't mean you are guarantied a box. I feel for you, i do, but you shouldn't tarnish a well trusted name in the business due to a lack of understanding.

I see you're newish here, do some searches for the happenings of the Drac release from last year and you'll see your same story over and over....

Just my $.02

Sorry to hear about your experience. Tower has done me right on a good number of occasions. Have you tried calling Mark over there or did you just kind of give up? You don't seem like the kind of guy who would do that but you didn't mention anything about perusing this further.

Nice hit.

[Ahbroody]

In my best alan iverson voice.
"we talking bout cigars right?"

[weak_link]

So let me get the straight... Pete Johnson released a very limited edition cigar and demand exceeds the supply? No way.

[Matt-N-Ga]

Originally Posted by weak_link

So let me get the straight... Pete Johnson released a very limited edition cigar and demand exceeds the supply? No way.

Nice review!

[montecristo#2]

Sorry man that sucks. I was on several lists and have not heard back from most of them as of yet.

Mark at Tower is a top notch Botl - unfortunately he probably had to send that email to several people as have most of the unlucky 13.

[NorcalMark]

I sent Daniel bigdix a very nice email saying we had none left. I apologized for not
being able to supply him with a box.

Daniel sent me an email back stating we would never by from me again and
said he would let everyone he knows not to buy from me. I never knew how many
boxes we would be getting.

Here is the email sent to Daniel after he became angry with me
Daniel,

we started compiling a list for the Tatuaje Face starting in early July. This was before we were even selected as retailer for the Face cigar. we had ZERO idea how many boxes we were going to get. We don't take phone orders for items like this. That is why we compile a list by email. *by the time your email had come in, we had 40+ names on the list and growing daily. *going off of what took place with the frank cigar in 2008, I was hoping I would get 50 boxes, but due to the number of retailers Tatuaje has and how tatuaje spread them out we got no where near the number of boxes we expected. I think the last count on face emails was somewhere near 75 emails. there were many people I had to disappoint with the email like I sent you. *I tried to make it as fair as possible for everyone, that is why I ask everyone to send an email.

We run a class act cigar shop here, that is why we were chosen to represent Tatuaje and The Face cigar.

I am sorry you feel the way you do. I hope you have a wonderful and safe weekend.

Mark Just
President
Tower Pipes & Cigars, Inc.

[groogs]

I am sorry to hear that you missed out on the Face, but I don't think it's Mark's fault that so many other people beat you to the punch. There is only so many to go around, I hope you have better luck next year.

[yourchoice]

Classy reply, Mark.

[maverickdrinker]

great response Mark

[Ranger_B]

Such is the monster series. Never enough for everyone. You do what you can.