Drymistat Customer Service

Not really impressed!!

Heres Why:

1st email:
I recently purchased a few drymistat tubes the other day and placed them in a tupperware container with my hygrometer to make sure they were working. they were only putting out 62% RH. I added water and filled to the line. I placed the tube back in the container and now it's putting out 80%. Is there a way for me to bring the level down closer to 70% rather quickly?

1st Response;
Where did you purchase this drymistat from?



Thank you,
Jeff Oster
President
DryMistat inc.
jeff@drymistat.com
954-974-5230
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Really?!?! I understand wanting to know this, but how about helping the consumer who paid for your product before worrying about the retailer!
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IMO I was a good sport and replied;

Not sure the name of the store. They are located in Southfield, Mi. On Southfield road south of 12 mile. I would really like to be able to put cigars in the container asap. Will you please let me know how to fix this or at least tell me I wasted my money so I can buy something else

The response I recieved was;

You certainly didn’t waste your money. You should only need 1 drymistat in a Tupperware container. I would put the cigars in and check it again. We have sold over 1 million units in the past 10 years and the beautiful thing is the drymistat is self regulating. Do you know how accurate the hygrometer is?




Thank you,
Jeff Oster
President
DryMistat inc.
jeff@drymistat.com
954-974-5230


Ok, I figured, no we're getting somewhere right? So I respond again

My response;

My hygrometer is digital and is +1%. It was last calibrated (9/19/2011). If it is self regulating it shouldn't matter if there are cigars in the container or not. I am not going to put cigars in the container until I am sure that the rh level is where it should be

This is the last I have heard from anyone. I'm sorry but I do not agree with the way this issue is being handled. Customer Service is about Serving the Customer