I just had to say...

PA_Rob · 07-19-2012, 02:57 PM

Being new here, I hope this isn't a major faux pas. Please tell me if it is!

I just received my first order ever from Smoke Inn. Yes, everything was shipped quickly, packed well and came as ordered. (twss) What illicited this post was the handwritten letter - with my first name on it - thanking me for my business and stating how much they value customers. It was signed by their Operations Manager. Nice touch, guys.

So, +1 to Smoke Inn for making the extra effort in the name of customer service.

I look forward to throwing more money your way!

PS - it was 4 5-packs of Liga #9 Robustos

Big Bert · 07-19-2012, 03:13 PM

Not trying to be a smart a** or anything but isn't 4 five packs just shy of a box or am I wrong ... Also in regards of S.I. all I've heard is good about them I think I need to make a purchase from them some time soon

thanks on the heads up

PA_Rob · 07-19-2012, 03:17 PM

Quote:

Originally Posted by Big Bert

Not trying to be a smart a** or anything but isn't 4 five packs just shy of a box or am I wrong ... Also in regards of S.I. all I've heard is good about them I think I need to make a purchase from them some time soon

thanks on the heads up

Why yes, it is!

. They didn't have boxes, only 5 packs. I was hunting for boxes but striking out everywhere. This works, for now...

markem · 07-19-2012, 03:26 PM

It is always great to hear about a vendor who knows what customer service is all about.

cmitch · 07-19-2012, 03:31 PM

Apparently you bought all they had. I got my T52's from nice ash cigars. They just got some Robustos back in because they had them listed last night.

Ogre · 07-19-2012, 03:31 PM

I have only had good experiences with SI!!!!

maninblack · 07-19-2012, 03:51 PM

I freaking love dealing with SI!! Great customer service and great selection!

MurphysLaw · 07-19-2012, 04:26 PM

SI is my local shop, and the guys there are among the best in the biz.

Mattso3000 · 07-19-2012, 06:02 PM

They sent me a hat...

neoflex · 07-20-2012, 08:57 AM

Sounds like typical SI customer service. IMHO they are tops when it comes to treating a customer well. I too was amazed when I received my first order from them and saw the letter. Very nice touch!

hotreds · 07-20-2012, 09:14 AM

Need to check these folks out!

Sonic04GT · 07-20-2012, 08:09 PM

Is this the same company that has B&Ms in South Florida? If so, I stumbled into their West Palm Beach store a few months ago as I was meeting a buddy at Starbucks next door to do a school project. Went in and grabbed my first Undercrown. Nice shop and friendly staff. Will definitely check it out again in the future.

EricF · 07-20-2012, 08:11 PM

Quote:

Originally Posted by MurphysLaw

SI is my local shop, and the guys there are among the best in the biz.

What Brian said!!!!

Quote:

Originally Posted by Sonic04GT

Is this the same company that has B&Ms in South Florida? If so, I stumbled into their West Palm Beach store a few months ago as I was meeting a buddy at Starbucks next door to do a school project. Went in and grabbed my first Undercrown. Nice shop and friendly staff. Will definitely check it out again in the future.

Yes!!!

Big Bert · 07-20-2012, 11:05 PM

Haha sounds like a good excuse ill let you slide hehe

07-31-2012, 11:37 AM

Smoke Inn is a great outfit!

Remo · 07-31-2012, 11:47 AM

Smoke Inn is great...I will stop in their store in Sept. in WPB

07-31-2012, 11:52 AM

Thanks for posting this. I will have to check these guys out. Sounds like a top quality shop.

mosesbotbol · 07-31-2012, 12:29 PM

Sounds like a good place to do business with. Nice to know that your business is appreciated.

Blueface · 07-31-2012, 12:37 PM

Quote:

Originally Posted by MurphysLaw

SI is my local shop, and the guys there are among the best in the biz.

All their locations are great which is a surprise given they are franchises.
Abe has clearly done a good job of ensuring the concept is one and the same.
Margate location, with private room, TV's all over and Chimay White on tap and great selection of smokes, how can one live any better?

Sumatra Samurai · 07-31-2012, 12:40 PM

Smoke Inn is my fav! Has anyone tried any of their micro blend cigars? I've had the My Father, pretty crazy stick.

07-19-2012, 02:57 PM	#1
PA_Rob Just in from the Storm Join Date: Jul 2012 First Name: Rob Location: PA Posts: 8 Trading: (0)	I just had to say... Being new here, I hope this isn't a major faux pas. Please tell me if it is! I just received my first order ever from Smoke Inn. Yes, everything was shipped quickly, packed well and came as ordered. (twss) What illicited this post was the handwritten letter - with my first name on it - thanking me for my business and stating how much they value customers. It was signed by their Operations Manager. Nice touch, guys. So, +1 to Smoke Inn for making the extra effort in the name of customer service. I look forward to throwing more money your way! PS - it was 4 5-packs of Liga #9 Robustos

07-19-2012, 03:13 PM	#2
Big Bert Been a long time coming Join Date: May 2012 First Name: Albert Location: Gardena, CA. Posts: 373 Trading: (10)	Re: I just had to say... Not trying to be a smart a** or anything but isn't 4 five packs just shy of a box or am I wrong ... Also in regards of S.I. all I've heard is good about them I think I need to make a purchase from them some time soon thanks on the heads up __________________ Big Bert Approved

07-19-2012, 03:26 PM	#4
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,587 Trading: (47)	Re: I just had to say... It is always great to hear about a vendor who knows what customer service is all about. __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx

07-19-2012, 03:31 PM	#5
cmitch Heads up get down Join Date: Oct 2010 First Name: Clayton Location: NW Alabama by the river Posts: 2,720 Trading: (25)	Re: I just had to say... Apparently you bought all they had. I got my T52's from nice ash cigars. They just got some Robustos back in because they had them listed last night. __________________ No matter what one's status is in society, cigars are the great equalizer where the affluent and common share a love for the leaf. - Me.

07-19-2012, 03:31 PM	#6
Ogre **CENSORED** Join Date: Apr 2010 First Name: Larry Location: Central Florida Posts: 12,068 Trading: (46)	Re: I just had to say... I have only had good experiences with SI!!!! __________________

07-19-2012, 03:51 PM	#7
maninblack Will smoke for food Join Date: Jan 2010 First Name: Kevin Location: Where the hoot owls f$ck the chickens Posts: 10,637 Trading: (80)	Re: I just had to say... I freaking love dealing with SI!! Great customer service and great selection! __________________ Proud member of the GMCGTPWHAFA

07-19-2012, 04:26 PM	#8
MurphysLaw Anything can go wrong Join Date: Dec 2010 First Name: Brian Location: SoFlo Posts: 2,823 Trading: (19)	Re: I just had to say... SI is my local shop, and the guys there are among the best in the biz. __________________ It's THIS easy to help our Troops.

07-19-2012, 06:02 PM	#9
Mattso3000 Will ninja for beer Join Date: Aug 2010 First Name: Matt Location: Burnsville, MN Posts: 2,842 Trading: (20)	Re: I just had to say... They sent me a hat... __________________ Please Support the Troop Support Contest!

07-20-2012, 08:57 AM	#10
neoflex I'm nuts for the place Join Date: Nov 2008 First Name: John Location: Monroe, NC Posts: 2,765 Trading: (32)	Re: I just had to say... Sounds like typical SI customer service. IMHO they are tops when it comes to treating a customer well. I too was amazed when I received my first order from them and saw the letter. Very nice touch! __________________

07-20-2012, 09:14 AM	#11
hotreds Ephesians 2:8 Join Date: Oct 2008 Location: 5 miles past "Resume Speed" Posts: 11,658 Trading: (63)	Re: I just had to say... Need to check these folks out! __________________ God loves you so much, that he made you read this, just to let you know.

07-20-2012, 08:09 PM	#12
Sonic04GT Feeling at Home Join Date: Sep 2011 First Name: Chris Location: South Florida Posts: 643 Trading: (0)	Re: I just had to say... Is this the same company that has B&Ms in South Florida? If so, I stumbled into their West Palm Beach store a few months ago as I was meeting a buddy at Starbucks next door to do a school project. Went in and grabbed my first Undercrown. Nice shop and friendly staff. Will definitely check it out again in the future.

07-20-2012, 11:05 PM	#14
Big Bert Been a long time coming Join Date: May 2012 First Name: Albert Location: Gardena, CA. Posts: 373 Trading: (10)	Re: I just had to say... Haha sounds like a good excuse ill let you slide hehe __________________ Big Bert Approved

07-31-2012, 11:37 AM	#15
whodeeni Guest Posts: n/a	Re: I just had to say... Smoke Inn is a great outfit!

07-31-2012, 11:47 AM	#16
Remo C.I.A Join Date: Feb 2011 First Name: Mike Location: Palm Harbor, Florida Posts: 12,597 Trading: (122)	Re: I just had to say... Smoke Inn is great...I will stop in their store in Sept. in WPB __________________

07-31-2012, 11:52 AM	#17
NCPACKFAN Guest Posts: n/a	Re: I just had to say... Thanks for posting this. I will have to check these guys out. Sounds like a top quality shop.

07-31-2012, 12:29 PM	#18
mosesbotbol That's a Corgi Join Date: Oct 2008 First Name: Moses Location: Boston Posts: 6,171 Trading: (6)	Re: I just had to say... Sounds like a good place to do business with. Nice to know that your business is appreciated. __________________ Port Wine & Claret \| British Cars \| Welsh Corgi's

07-31-2012, 12:40 PM	#20
Sumatra Samurai Still Watching My Back Join Date: Jul 2012 First Name: Jordan Location: Denver Posts: 53 Trading: (0)	Re: I just had to say... Smoke Inn is my fav! Has anyone tried any of their micro blend cigars? I've had the My Father, pretty crazy stick. __________________ When I buy cigars online I smoke a virtual cigar in my mind...