CAO f-up

[md4958]

Back in August I was smoking my first CAO gold. As I was smoking I noticed what felt like a hair sticking out of the head. I pulled out a 1.5 inch grey hair.

Needless to say I was grossed out, so much so that I wrote CAO customer service an email.

Well, I had completely forgotten about it until last week when I got an email from the PR person. She apologized profusely but assured me that it was unlikely it was a human hair and probably a thread from the nylon string they tie the leafs together with.

She also offer me a replacement stick, which I accepted.

Below is what I got in the mail today.

Im impressed with their customer service...except for the 2 month response time.