Re: iphone 4 just announced.
Care to explain exactly how expecting Apple to replace defective units with upgraded hardware as it becomes available instead taking the attitude of "either accept this band-aid for our defective hardware or return it and bugger off" is like wanting a refund and a pony too? I hate to break it to you but that's effectively what Steve Jobs announced today and it was a very arrogant attitude to take towards his customers. Apple dropped the ball on this device, period. While it's great that they're taking some measures to offer a solution to those customers who are affected by it, the real solution is to offer to replace the defective hardware.
That's what any reputable company that cares about keeping it's customers does. Offering a full refund instead of charging a restocking fee just let's people return your product. The people that take advantage of that offer are lost customers.... because they are highly unlikely to re-buy another iPhone on Jobs' announcement that the hardware problem has been "fixed". Seriously, I enjoy my iPhone 3Gs and think it's a great device and all but the whole "Apple mentality" of blindly accepting whatever His Jobs-ness throws out there just confounds me.
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