If you stick around with cigars.com/CI/Cigarbid long enough, they'll show you how much they care about you, Bart. They have a system. If you or your order gets screwed up, you're expendable. They'll do you just like JR. I'm really happy to hear they did right by you, though.

Famous is the real deal. Despite being huge, they have real people who actually care that you're helping support their families. Slippery Rock is insanely awesome. It's a little shop in an apartment in a dorm. I've been there a couple times. You could not ask for a more gracious host. Simply awesome.
Jack Schwartz is cut out of the same cardboard. They sell the best and care more about the cigars and taking care of them than I do. They appreciate me, too.
I wouldn't waste another minute of my time dealing with JR. I've never placed another order with CI, and despite spending a new car there every year, they've never missed me a bit. They can suck it.