[ripper]

I am out the door, don't ask for more with JR.
They did not throw in anything free after my complaint. The free 5-packs were part of the box buys.
It took them 4 days to ship a 4-lb. box.
They sent a tracking number that does not work. When I called today and asked for a customer service supervisor, they refused and said "Anyone here can help." I asked for a c/s supervisor email address and they said, "There isn't one."
They charged $10 to ship a 4-lb. box USPS ground, which takes 7 to 14 days to reach us in the upper left corner of America.
Read their catalog. It's all verbiage wishing for the old days in the cigars biz.
Should have stuck with my usual vendors -- Famous, CI, cigar.com, Taboo, CigarAmerica, Slippery Rock, mycigarlink. The only problem in 40+ years of buying cigars by mail was cigar.com had trouble sending a catalog. They solved the issue by sending me a box of 6 catalogs and a free sampler of cigars.
A good lesson for this old Bart.