[MarkinAZ]

Originally Posted by ripper

When I called another c/s rep for a tracking number, she said they couldn’t give me a tracking number because the order was placed by telephone. I asked to talk to a c/s supervisor and they hung up. Nice!

I have been a JR customer since they were in that tiny store in NY Financial District. No more. Absolutely my last order I will do with JR.

Bart, I don't know if I would sever my relationship with JR' due to this incident with a particular CS rep. Why not turn it around and make a positive out of it and give the CS department a t/c and ask to speak with the CS manager? I would then calmly explain your conversation with this particular CS rep and how they responded. I would also suggest that you offer up the idea that it would be great future CS if telephone orders would receive an email confirmation and/or tracking#.

Personally, I've never had an issue with JR' in purchasing online or over the telephone to date, and this has been since 1996. Take a deep breath and give it another shot...