Originally Posted by Brutus2600

That is a pretty silly situation and would frustrate me too.

I would email their c/s and explain to them your frustration. At the worst they ignore you and you continue to boycot their store. At the best, they might win you back with some nice incentive and take care of the rude c/s rep that hung up on you. More often than not my emails to a company's c/s kindly explaining the situation I've been put in usually ends up convincing me to continue doing business with them.