Had a ridiculous hassle with JR Cigar last week. They had a free El Rey del Mundo 5-pack and a free Partagas Black 5-pack with any box purchases.
http://www.jrcigars.com/index.cfm?page=deals_erdm_10no3
http://www.jrcigars.com/index.cfm?page=deals_part_10no3
But the Web site did not have the exact deal offered in the catalog, so I could not order a Decadent Dozen 12-pack online. I called and the c/s rep Sheila was nice -- she hooked me up with 2 12-packs and the 2 freebies.
After 40 years as a JR customer, you think they could send an email confirming the order? Or perhaps a tracking number for a small package going UPS ground and costing $10 shipping? No dice. When I called another c/s rep for a tracking number, she said they couldn’t give me a tracking number because the order was placed by telephone. I asked to talk to a c/s supervisor and they hung up. Nice!
I have been a JR customer since they were in that tiny store in NY Financial District. No more. Absolutely my last order I will do with JR.