Just wanted to talk about something that I have noticed the past few months, fairly consistently in the cigar world. (keep in mind I've only been a part of the cigar world for, a few months.
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While its not 100% across the board, customer service in the cigar industry, especially with a lot of the companies toted on this board, is really top notch.
How many other industries do you have the owner/founder/CEO/whatever interact with the community, solve problems from single customers, etc.
I'm pretty sure if I have a problem with my Mazda sitting outside, I'm not going to hear from anyone very high up about it! My computer has a problem after I buy it, how often is the CEO of that company going to call me?
Granted, a lot of the cigar companies are smaller, but its still something that I think is really cool to see!
I guess it helps that many of these people that we buy from, are fellow BOTL!
Thoughts?