My Palio doesn't seem as sharp as it once was, and doesn't cut as nice as it used. It needs to be replaced. I tried contacting Palio via their e-mail about exchanging it under warranty (since there are no local Palio vendors where I live). I've sent them 2 e-mail and still no reply. That burns me up since their website says " If ANY vendor does not recognize this warranty, please e-mail us
info@paliocutters.com and let us know."
Heck, I'm just trying to get warranty from them direct, and they won't even reply to my e-mails.
Poor customer service IMO...I'm not impressed in the least.