[kydsid]

Scottastic, Thanks for the idea on the wired customer service. Thankfully I haven't had issues with wireless support. They have been slow but usually it is a US based person. The home phone/dsl support is always a call center in India and getting past their script responses is the problem. I have actually at the suggestion of tier 2 support in previous times told them I was on the phone with Tier 2 and was disconnected. Telling the script readers that has yet to work though, they continue with their useless bs about what kind of modem to I have, router etc. When I call for DSL it seems absolutely insane that I cannot just ask is there an outage. Tier 1 never nows this but Tier 2 always does. The single worse thing is Tier 1 constantly hanging up on me. I don't get mad until like the 4th or 5th disconnect but honestly how can you not after an hour EVERY FREAKING TIME THEIR IS A PROBLEM.

I even wrote the ATT CEO to tell them to fire Tier 1 support. It is horrible.