[icehog3]

Originally Posted by NickyTeen

Checked Palios warranty:http://www.paliocutter.com/warranty.htm Apparently you can get replacement at ANY palio vendor.

If the vendor has no relationship with Palio and gets them from a secondary source, what would be the vendor's incentive to hand over a new Palio and go through Palio for the replacement? In other words, is a vendor who sells Palios that they don't get from Palio actually a "Palio vendor"?

Now Palio itself is topshelf and would replace or repair it through the mail regardless of where you bought it, but I myself would just as soon go through someone that Palio has an established relationship with. 6 one way, half dozen the other.