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Originally Posted by CubbiesFan4Life
I made this post to ask for opinions on online ordering
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On the 6th of July I placed an order
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on the 15th at 3 AM you complained (
Complaint #1).
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I received a confirmation e-mail but the content of the e-mail was blocked by the Army
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Complaint #2
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I sent 2 follow-up e-mails during that week to have them send it to a different e-mail address (my civilian g-mail account) so I could ensure the order was properly processed. I received no response
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Complaint #3
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I finally had to stay up late into the night when the store in the states would be open to talk to someone.
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Complaint #4
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All they could tell me was the order was processed but they had no way of tracking it, and to call back in a week if I didn't get it.
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Complaint #5
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Is this a common occurence or did I just get a raw deal?
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Complaint #6
then a follow up -
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This is actually my 3rd deployment, and average mail delivery is 7 to 10 days.
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You COMPLAINED after EIGHT days. You emailed them TWICE in that eight day period (see Complaint #3)
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Also what online retailers does everyone here use that has receptive and responsive costumer service?
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Obviously complaining about CubanCrafters Customer Service. (
Complaint #7)
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It is hard when you are 8,000 miles away to deal with people who can't help.
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And once again, complaining. (
Complaint #8)
That's not an unprofessional attack on your character. That's pointing out the truth.