Quote:
Originally Posted by macpappy
Sounds to me like the problem may have been the seller and not Fedex.
|
That's what I was thinking too!
I had a similar situation (as shipper) with UPS. Only issue was damaged package. They said it was refused by the receiver, then when told he never saw it, they said the driver decided to send it back because he could hear broken glass. Then they charged my credit card return freight from the opposite coast back to me. So at that point I am out shipping both ways, had a damaged shipment and the package was left on my door step with out explanation. When I called to inquire what recourse I had to file a claim on the package, the snotty lady on the other end of the phone told me I would have to have the package picked up to begin an investigation. I told her I opened the package to inspect the damage and she told be it would not be worth my while since the claim would probably be denied since I "tampered with the box before they could inspect it" I said thank you for your time I must go call FedEx now.
I would complain to the shipper and demand they make up the difference for their failure to declare to proper value !!!!
Unless they made arrangements with you prior to list the value at a reduced rate, I blame them as much as the shipping co.
Chas