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SUOrangeGuy · 10-30-2008, 01:55 PM

I ordered a brown cigar Bobken from Dave (Viper139) at Heartfelt last week sometime. I used the 10% off discount and got a great deal. When the ashtray arrived it was the tan color. I need it to match a buddies car interior so I sent him an email offering to exchange.

His response was to keep the tan and he'd send me a brown one. This in itself is great but here is the amazing part.

It arrived today and the return address was from one of his competitors!!

I can only assume that Dave was out of that particular color and in order to fulfill my order in a timely fashion he ordered another from someone else and had it sent to me. He must have also paid a higher price than I did.

I have never ever seen someone do this to make a customer happy.

Thanks Viper, Heartfelt is one amazing business.

10-30-2008, 01:55 PM	#1
SUOrangeGuy Escaped using raincoats Join Date: Oct 2008 Location: New York State Posts: 220 Trading: (24)	Dave at Heartfelt is the best! I ordered a brown cigar Bobken from Dave (Viper139) at Heartfelt last week sometime. I used the 10% off discount and got a great deal. When the ashtray arrived it was the tan color. I need it to match a buddies car interior so I sent him an email offering to exchange. His response was to keep the tan and he'd send me a brown one. This in itself is great but here is the amazing part. It arrived today and the return address was from one of his competitors!! I can only assume that Dave was out of that particular color and in order to fulfill my order in a timely fashion he ordered another from someone else and had it sent to me. He must have also paid a higher price than I did. I have never ever seen someone do this to make a customer happy. Thanks Viper, Heartfelt is one amazing business.