CAO f-up
Back in August I was smoking my first CAO gold. As I was smoking I noticed what felt like a hair sticking out of the head. I pulled out a 1.5 inch grey hair.
Needless to say I was grossed out, so much so that I wrote CAO customer service an email.
Well, I had completely forgotten about it until last week when I got an email from the PR person. She apologized profusely but assured me that it was unlikely it was a human hair and probably a thread from the nylon string they tie the leafs together with.
She also offer me a replacement stick, which I accepted.
Below is what I got in the mail today.
Im impressed with their customer service...except for the 2 month response time.
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"One fart can foul the air for everyone" - Esteemed philosopher
"If avoiding the nasty $hit is being a snob, them I am guilty as charged."- Same esteemed philosopher.
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