[Blueface]

Interesting experiences from all who have posted.
Amazing what we go through as consumers.

Well, day two post Sunday and still no call from the General Manager or the Chairman's office. Neither has any clue I resolved this matter yesterday at another store. While the TV issue was resolved, the "escorting" out of the store is one I won't let go. I am insisting on an apology from that manager specifically and no one else on his behalf.

In my business, one of my employees generates a complaint call from a customer, I return the call or respond to the letter the day it is received. In some instances, we are not able to respond the same day (meetings, out of office, etc.) but generally, by the next day, someone is calling that customer.
I am perplexed by any business that does not function in that manner. Can't survive forever if you work with such disregard.