I can also say that I will usually go for an Internet sale over my local B&M's.
Out of the ones that are conveniently local to me I have these style shops:
A) The shop with the killer selection but condescending staff. (I was so mistreated recently by one that I refuse to support them even though they have all the cool high-end stuff, I'll smoke black and milds before I patronize them.)
B) The little Mom and Pop with the nice staff but poor selection and/or poor storage conditions.
C) The hole in the wall "Tobacco Emporium" that does more business in rolling papers and Camels than premium cigars.
None of them offer me any extra value for the extra money spent. None have any "lounge" to speak of (one has a "member's area"
).
There are some that are on the other side of the city or in the burbs that are nice, one has an excellent lounge area and one has a really great coffee bar. Another that I used to frequent and spend quite a bit of cash in closed up. And if I am in the area I will swing in and always buy at least one stick. But they are just too far away to frequent.